Case Study: AZCOMP Helps Gaze Optometry Set Up A New Practice With Dependable IT Support
Client Background
Dr. Nicole Thomas moved from Idaho to Arizona to open Gaze Optometry in Gilbert. Having previously worked as an associate, she was experienced in patient care but new to running a practice and managing its technology.
Problems Experienced
Opening a practice from out of state meant Dr. Thomas needed someone who could get its technology ready before she arrived.
She’d also experienced system outages in a previous practice that prevented access to medical records. Falling back on paper charts slowed patient care and disrupted the office.
She understood how much her new practice would depend on its systems and needed a partner to set them up and provide ongoing help.
Solutions Implemented
AZCOMP provided on-site setup and ongoing IT support. Benjamin from AZCOMP was at the practice before Dr. Thomas could be there, coordinating with its different systems and vendors to get everything running.
Support included:
Coordinating technology setup across systems and vendors.
Keeping the practice’s systems running after the initial setup.
Responding to calls when the team needed help.
Giving staff access to support even when Dr. Thomas wasn’t in the office.
Results Generated
AZCOMP kept the systems running and responded right away whenever Dr. Thomas’ team called.
She could trust staff to get help without relying on her to solve every problem. Having a dependable technology partner took one responsibility off her plate while she managed the new business and cared for patients.
