Experience the Piece of Mind you will get with our Lytec UNLIMITED Platinum Phenomenal Support Plan.
If you need help getting Lytec, Lytec MD or your electronic claims to send out correctly, then we are your best bet. You will truly get the best support experience possible.
Starting as low as $99 per month, you can get UNLIMITED support cases resolved when you become a Platinum Phenomenal Support Member!
You can call us daily if you want and we’ll fix whatever problem you’re experiencing in the program. You can also create tickets online while our office is closed and we’ll start working on the issue when our support department opens back up.
Optional Ways of Receiving Answers for Lytec Questions:
- Telephone: Call us at (480) 497-7480.
- Fax: Fax your support inquiries to 480.926.6108.
- Email: Email your support inquiries to firstname.lastname@example.org.
- Ticket Portal: If you have an account with our support portal, you can create a ticket there.
- Blog: Go to azcomp.com/blog to find blog posts and videos of Lytec Tips & Tricks.
- YouTube: Go to the AZCOMP YouTube Channel to watch help video’s we’ve posted.
NOTE: When faxing or emailing inquiries, please include enough detailed information for us to answer your questions. We will respond by calling, faxing or emailing you back within our SLA time.
With the purchase of the 12 Months-Platinum Support Plan, you will receive:
- Unlimited Lytec Software Support
- Call Back Feature (You now have the option to call and leave your phone number and a short message. The phone system will hold your place in line and call you back when a technician is available to assist you.)
- Priority Queuing (You will receive a private and direct phone number which will instantly put you in front of all 6 month and support by the incident callers.)
- Toll free phone number.
- Shadow Support – Proven to be the most advanced and effective method of support available. Our support technicians can connect to your computer from our office to view what is happening on your PC and walk you through steps as you watch them happen on your own screen.
- Free File Repair Diagnosis (valued at $125.00).
- Industry Best Response Times:
Emergency Tickets: (all users down or unable to work): Max Response Time of 1 hour.
Urgent Tickets: (one user down or unable to work): Max Response Time of 2 hours.
Normal Tickets: (non-urgent / slightly inconvenienced): Max Resoponse Time of 4 hours.
(Note: Response times are subject to change and are not guaranteed.)