Case Study: AZCOMP Helps ABC Dentistry Reduce IT Interruptions And Keep Staff Focused
Client Background
ABC Dentistry for Children is a pediatric dental practice in Gilbert, Arizona, owned by Dr. Rich Michaud. When the practice was smaller, Dr. Michaud handled many of its computer, printer, and networking issues himself.
Problems Experienced
When a computer or printer stopped working, staff depended on Dr. Michaud to troubleshoot or reset it. Getting help meant working around his schedule, while fixing technology pulled him away from dentistry.
The practice needed a way for employees to get IT support directly so everyday problems didn’t require the owner’s involvement.
Solutions Implemented
AZCOMP gave the practice a support team that staff could contact through a ticketing system. Rather than asking Dr. Michaud to investigate each issue, employees could submit a request and have AZCOMP handle it.
Working through related technical issues so the full setup functioned properly.
Giving staff a direct route to help.
Results Generated
Dr. Michaud no longer needed to interrupt his day to reset or correct technology problems. Employees could seek support without waiting for him to become available, helping the practice’s daily flow.
With AZCOMP handling the technical issues, Dr. Michaud could spend more time doing dentistry, while staff could focus on their own responsibilities.
