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- AZCOMP Technologies

Case Study: AZCOMP Helps Mesa Medical Practice Resolve Recurring IT Problems

Client Background

Dr. Jerry Owensby’s family practice in Mesa, Arizona, had one doctor and seven employees when it began working with AZCOMP in early 2018. The doctor and office manager were handling technology problems alongside their clinical and administrative duties.

Problems Experienced

Recurring issues affected the practice’s computers, internet, email, phones, and faxing. The doctor and office manager spent time troubleshooting without making lasting progress.
These interruptions also forced staff to repeat tasks. The practice needed someone to take responsibility for IT so the team could concentrate on patient care and daily operations.

Solutions Implemented

AZCOMP provided an all-inclusive managed IT service that gave the practice one team to call for technology help. Support included:
  • Improving computers, Wi-Fi, and internet connectivity.
  • Resolving outstanding technology vendor issues.
  • Addressing recurring problems with office technology.
  • Answering staff questions and responding promptly to support requests.

Results Generated

The practice reported that downtime and repeated tasks were no longer disrupting its day. Staff became more productive, and the doctor and office manager no longer had to spend their time acting as IT technicians.
With a responsive support team available, Dr. Owensby could focus on medicine while AZCOMP handled the technology issues.
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