Sales: (480) 730-3055

Help: (888) 777-9070

Linkedin Facebook Youtube
- AZCOMP Technologies

Case Study: AZCOMP Helps Gilbert OB-GYN Clinic Reduce Delays And Improve Patient Experience

Client Background

Lily of the Valley is an OB-GYN clinic in Gilbert, Arizona. When the practice contacted AZCOMP in 2019, it had four doctors and about 22 staff members in total. The team was handling IT support internally and wanted to address cybersecurity and HIPAA-related concerns.

Problems Experienced

Technology issues were putting the practice behind schedule. Staff struggled with equipment that didn’t fit their needs, inefficient workflows, and recurring problems they couldn’t resolve themselves.
The clinic had more computers than employees, adding unnecessary hardware costs and inefficient steps. Unsuitable printers and scanners slowed daily tasks, while charting interruptions contributed to patient frustration, staff overtime, and low morale.

Solutions Implemented

AZCOMP evaluated the clinic’s network, equipment, and workflows, then took over ongoing IT management and support. The team:
  • Maintained existing equipment and gave staff a dependable way to get help.
  • Replaced unsuitable hardware and removed unnecessary devices.
  • Recommended workflow changes to reduce wasted time.
  • Improved the network setup and implemented security safeguards.
  • Helped with policies and procedures and introduced a modern backup and disaster recovery system.

Results Generated

The practice reported smoother daily operations, fewer schedule delays, happier patients, and less need for overtime. Staff could complete their duties with fewer interruptions, while the owner felt more confident about the practice’s security safeguards.
With AZCOMP handling IT support, the office manager and clinical team could focus on running the practice and caring for patients.
Book A Free Consultation