Quick Answer
Medisoft itself will not stop working on September 1, 2026. What stops is the ability to submit claims through Optum, Change Healthcare, or RelayHealth from inside Medisoft. Whether you need to take action depends on which version you are running. If you are on Medisoft 25 or higher, your software is already eMEDIX ready and no upgrade is needed. If you are on Medisoft 24 or earlier, an upgrade is required as part of the migration.
If you heard about the September 1, 2026 Optum deadline and your first thought was “is my Medisoft stop working?”, you are not alone. That is one of the most common questions we are hearing from practices right now, and the answer is more reassuring than the rumor mill might suggest. Medisoft is not going away. But there is something specific you need to take care of before the deadline, and which version you are running determines exactly what that looks like for your practice.
The Short Answer: Medisoft Is Not Going Away
Medisoft itself will continue to work normally after September 1, 2026. You will still be able to see patients, enter charges, run reports, and manage your practice the same way you always have.
What stops on September 1 is one specific function: the ability to transmit claims to payers through Optum, Change Healthcare, or RelayHealth. That is a clearinghouse connection, not a Medisoft function. The software is fine. The connection to one particular clearinghouse is what is being retired.
The fix is to migrate from that clearinghouse to Medisoft EDI powered by eMEDIX, the clearinghouse purpose-built for Medisoft and the only one CGM has certified as the supported path forward. Once you make that move, Medisoft returns to full functionality, and in most cases runs better than before because Medisoft EDI integrates more deeply with the software than the old Optum connection ever did.
What Is Actually Stopping on September 1, 2026?
Optum is making a back-end technical change to how its clearinghouse connects to practice management software. Starting September 1, 2026, the existing connection between Medisoft and Optum, Change Healthcare, or RelayHealth will no longer function for claims submission.
This is an Optum-side requirement, not a Medisoft issue. CGM, the company that makes Medisoft, has confirmed to Optum that it will not build a new connection to support the old pathway. The supported replacement is eMEDIX, which CGM owns and has built specifically for Medisoft.
The practical impact of doing nothing: claims stop transmitting to payers on September 1. Your software keeps running, but nothing goes out, which means no new payments coming in. The cash flow impact builds quietly at first, but compounds quickly within a few weeks once the claims already in the pipeline have cleared and nothing new is behind them.
Does This Affect Me? It Depends on Your Version
Not every Medisoft practice is in the same position. The first thing to figure out is which version you are running, because that determines whether you need a software upgrade as part of your migration or whether you can move straight to setting up Medisoft EDI.
How to check your Medisoft version: Open Medisoft, click Help in the top menu, and select About Medisoft. The version number is displayed there. If you have any trouble finding it, send us a screenshot and we will confirm it for you.
Once you know your version, Medisoft version compatibility with eMEDIX comes down to one straightforward threshold:
Using Lytec instead? See the Lytec version compatibility guide.
I Am on Medisoft 25 or Higher. What Do I Need to Do?
Good news: your software is already eMEDIX ready. You do not need to upgrade Medisoft or make any major changes to your system. The only step is to contract for Medisoft EDI through AZCOMP and complete the migration setup before September 1.
Here is what that process looks like at a high level:
- AZCOMP sets up your Medisoft EDI account, typically within one to two days of sign-up.
- You are scheduled with an AZCOMP implementation specialist within the first week.
- In a single session of about two hours, we configure your Medisoft EDI connection, set up your eMEDIX receiver in Revenue Management, and walk your staff through the new workflows.
- After that session, you can begin submitting claims to commercial payers right away.
- Payer enrollments run in the background over the following weeks, with AZCOMP coordinating the process.
Your total hands-on time is roughly that one two-hour session. The rest is mostly waiting for payer enrollments to process, and your existing Optum or Change Healthcare connection keeps handling claims in the meantime so there is no gap.
The main thing practices in this group need to do is start now. Enrollment processing takes several weeks for some payers, and the earlier you begin, the more breathing room every enrollment has before the deadline. Don’t wait to schedule your migration consultation.
I Am on Medisoft 24 or Earlier. What Does an Upgrade Involve?
First: do not panic. An upgrade is more work than a simple setup, but it is a well-worn path that AZCOMP has walked with many practices, and we will map out exactly what yours looks like before anything happens.
Practices on Medisoft 24 or earlier have typically not updated their software in five or more years. That means the upgrade is not just a software version bump. Depending on your current setup, there may be operating system updates, SQL Server version requirements, or licensing changes needed to support the current version of Medisoft alongside Medisoft EDI. Every practice’s situation is a little different, which is why AZCOMP assesses your specific environment first rather than sending you a one-size-fits-all upgrade path.
A few things worth knowing going in:
- The upgrade and the migration to Medisoft EDI happen together as one coordinated process. You are not doing two separate projects.
- AZCOMP handles the technical heavy lifting. Your staff’s involvement is mostly the same two-hour implementation session that every migration involves.
- Many practices in this group find the September 1 deadline is the reason they finally tackle an upgrade they had been putting off for years. The deadline is forcing a conversation that was already overdue.
- Your cash flow is protected throughout. The same payer-by-payer enrollment model applies: your existing connection keeps handling claims until each payer’s Medisoft EDI enrollment is approved.
If you are on Medisoft 24 or earlier and have not already started a conversation with AZCOMP, now is the time. The upgrade adds steps, which means it adds time, and September 1 is approaching.
Get your personalized upgrade path.
What About My Cash Flow During the Switch?
No matter which version you are on, the migration is designed to protect your cash flow throughout.
Your existing Optum, Change Healthcare, or RelayHealth connection keeps submitting claims and receiving payments until your Medisoft EDI enrollment is approved for each individual payer. There is no point where claims stop and payments dry up. Only once eMEDIX is fully ready for a given payer does the routing switch over for that payer.
The one exception: eligibility verification uses different routing and cuts over to Medisoft EDI right away. This is why getting the Medicare eligibility enrollment form submitted early is worth prioritizing.
For the full cash flow detail, see our complete guide: Optum EDI Connection Ends September 1, 2026: A Complete Guide for Medisoft and Lytec Users.
Why Trust AZCOMP With This Migration?
AZCOMP Technologies has been named CGM’s number 1 reseller in the United States for 21 consecutive years. That recognition comes from CGM itself, the maker of your software, based on sales, customer retention, and service quality.
More relevant to this specific moment: when Change Healthcare went down in the 2024 cybersecurity outage, AZCOMP migrated 220 practices and billing companies from Change Healthcare to eMEDIX in about four months, under genuine emergency conditions with no advance notice. The September 1, 2026 deadline has been announced well ahead of time. If we could move 220 practices in four months with no warning, a planned transition is well within our capacity.
Right now we support 555 active Medisoft EDI client businesses, hold a 4.9-star Google rating with more than 620 five-star reviews, and have served independent practices nationwide since 2000.
One more thing that matters for this specific migration: AZCOMP supports both Medisoft and Medisoft EDI under one roof. When something goes wrong at the intersection between your software and your clearinghouse, you call one number and one team owns the fix. You are never stuck in the middle between two vendors.
Jenny Caraway, who manages billing for Speech Therapy Plus in Richmond, Texas, described her experience switching to Medisoft EDI this way: “We didn’t even have to do a whole lot. AZCOMP just took over to take care of all those system setups. The transition was actually really, really smooth.”
Frequently Asked Questions
Will my Medisoft stop working on September 1, 2026?
No. Medisoft itself will continue to work normally after September 1, 2026. You can still see patients, enter charges, and run reports. What stops is the ability to submit claims through Optum, Change Healthcare, or RelayHealth from inside Medisoft. Once you migrate to Medisoft EDI powered by eMEDIX, Medisoft returns to full functionality.
How do I check which version of Medisoft I am running?
Open Medisoft, click Help in the top menu, and select About Medisoft. The version number is displayed there. If you have any trouble locating it, send us a screenshot and we will confirm it for you.
Do I need to upgrade Medisoft to use eMEDIX?
It depends on your version. If you are on Medisoft 25 or higher, your software is already eMEDIX ready and no upgrade is needed. You just need to set up Medisoft EDI through AZCOMP. If you are on Medisoft 24 or earlier, you will need to upgrade to a current version as part of your migration.
I am on Medisoft 24. What does upgrading actually involve?
An upgrade from Medisoft 24 or earlier typically involves more than a simple software update. Depending on your setup, there may be operating system, SQL Server, or licensing items to address alongside the software itself. AZCOMP will assess your specific environment and map out exactly what your upgrade path looks like before anything happens, so there are no surprises. The upgrade and the Medisoft EDI migration happen as one coordinated process.
How long does the migration take if I am already on Medisoft 25 or higher?
The end-to-end migration averages about six weeks, but most of that time is spent waiting for payer enrollments to process rather than on active setup work. Your hands-on time is roughly one two-hour implementation session. After that session, you can begin submitting claims to commercial payers right away.
What happens if September 1 passes and I have not migrated yet?
Your claims will stop submitting through Optum, Change Healthcare, or RelayHealth, and your practice will begin accumulating unbilled days. The financial impact builds quickly. AZCOMP will still help practices that come to us after September 1, but every additional week of delay is another week of cash flow disruption. The right move is to start now while you still have lead time.
Ready to Find Out Exactly Where You Stand?
The first step is a short consult. We will confirm your Medisoft version, tell you exactly what your path to Medisoft EDI looks like, whether that is a straightforward setup or an upgrade first, and answer any questions. No obligation and no pressure.
For the full picture on the September 1, 2026 change, the migration process, and cash flow protection, visit our Optum EDI 2026 hub page.
Schedule My Migration Consult. Prefer to talk now? Call us at (866) 932-9642
