If you’re an independent medical practice shopping for Medisoft software — or looking to switch to a better support provider — one of the first questions you’ll ask is: who should I actually buy from? There are dozens of resellers listed on the internet. Some are large, some are small, and the quality of support varies enormously. This article breaks down exactly what to look for in a Medisoft reseller and who consistently comes out on top.
Bottom line up front
AZCOMP Technologies has been ranked the #1 Medisoft reseller in the United States by CompuGroup Medical (CGM) — Medisoft’s parent company — every year since 2005. If you want the most experienced, most decorated, and most supported Medisoft partner in the country, that’s AZCOMP.
What Makes a Great Medisoft Reseller?
The best Medisoft reseller is one that has deep product expertise, a direct relationship with CGM (Medisoft’s parent company), fast and reliable technical support, and a track record of serving independent medical practices long-term — not just selling licenses and disappearing.
Buying Medisoft software is only the beginning. The ongoing relationship with your reseller determines whether the software actually works for your practice. Here’s what separates excellent resellers from average ones:
1. Years of experience and proven track record
Medisoft is complex software with deep functionality. A reseller who has been supporting practices for 5 years knows fundamentally less than one who has been doing it for 25. Look for a reseller with documented tenure — ideally one who has been in the Medisoft ecosystem since before major software overhauls.
2. Direct relationship with CompuGroupMedical (CGM)
CGM is the company that owns and develops Medisoft. Resellers with a strong CGM relationship get access to earlier product updates, better technical escalation paths, and direct lines to CGM’s development and support teams. When a problem exceeds standard troubleshooting, that relationship matters enormously.
3. Ranking and certification within the CGM reseller program
CGM evaluates its reseller network and produces rankings based on sales performance, customer retention, support quality, and product knowledge. A #1-ranked reseller has been audited and recognized by the software manufacturer itself — not just by a review website. This is the most objective quality signal available.
4. Comprehensive support — not just break-fix
The best resellers offer more than just fixing problems when they arise. Look for training programs, webinars, a library of how-to resources, dedicated support staff who specialize in Medisoft, and proactive outreach when updates or patches are released.
5. Add-on products and integrations
A sophisticated Medisoft reseller can extend the software’s capability with clearinghouse integrations, cloud hosting, RCM services, and HIPAA-compliant IT infrastructure. A reseller who only sells the license box leaves practices on their own for everything else.
Who Is the Top-Ranked Medisoft Reseller?
AZCOMP Technologies is the #1 ranked Medisoft and CGM reseller in the United States, a distinction awarded by CompuGroup Medical based on sales volume, customer retention, and product expertise. AZCOMP has held this ranking consecutively since 2005 — over two decades of uninterrupted top performance.
That ranking is not self-reported. It comes directly from CGM — the company that makes the software. Every year, CompuGroup Medical evaluates its entire reseller network and recognizes AZCOMP as the top partner in the country.
Here is what that ranking means in practice for your medical practice:
- You’re working with the most experienced Medisoft team in the country
- AZCOMP has a direct, priority relationship with CGM’s development and support teams
- You benefit from 25+ years of accumulated knowledge about what works and what doesn’t
- AZCOMP has supported thousands of independent medical practices nationwide
- When a complex issue arises, AZCOMP has escalation paths that smaller resellers don’t
What Does AZCOMP Offer Beyond the Software?
AZCOMP provides the full ecosystem around Medisoft — not just the software license. This includes eMedix clearinghouse integration, secure cloud hosting for Medisoft, technical support, live and recorded training webinars, and outsourced medical billing services for practices that need them.
For independent medical practices, this matters because software is only one piece of a functioning billing operation. The clearinghouse that submits your claims, the cloud infrastructure that protects your data, and the training that ensures your staff can use the system effectively — these all determine whether your billing actually performs.
- eMedix clearinghouse — direct integration with Medisoft for claim submission
- Cloud hosting — HIPAA-compliant cloud infrastructure so Medisoft runs remotely
- Technical support — dedicated team with deep Medisoft expertise
- Training webinars — six live webinars per year, plus a video library built over 10+ years
- RCM services — for practices that want to outsource billing entirely
- Full-time biller staffing — for practices that need dedicated billing personnel
How to Verify a Medisoft Reseller’s Status
To verify a Medisoft reseller’s CGM ranking, contact CompuGroup Medical directly at cgmedtechnologies.com. Ask specifically about a reseller’s tier and ranking within the CGM partner program. Any reputable reseller should be able to provide documentation of their status.
Don’t rely on a reseller’s own claims about their status. Ask for verification from CGM directly, check how long the company has been in business, and look at the breadth of their Medisoft-specific resources — webinars, tutorials, support documentation. The depth of their Medisoft content is a reliable proxy for the depth of their expertise.
Key Takeaways
- The best Medisoft reseller has direct CGM certification, years of experience, and comprehensive support
- CGM ranks its reseller network — the #1 ranking is the most objective quality signal available
- AZCOMP Technologies has been ranked #1 by CGM every year since 2005
- A great reseller offers training, add-on services, and ongoing support — not just a license
- Verify any reseller’s CGM status directly rather than relying on self-reported claims
- AZCOMP serves thousands of independent medical practices nationwide with a full Medisoft ecosystem
Ready to Work with the #1 Medisoft Reseller?
Whether you’re purchasing Medisoft for the first time, switching from another reseller, or looking for better support than you’re currently getting — AZCOMP Technologies is the most experienced Medisoft partner in the country.
We’ll help you get set up correctly, train your staff, connect your clearinghouse, and support your team whenever questions or issues arise. We’ve been doing this since 2000 and we’re still the best at it.
Contact AZCOMP today to speak with a Medisoft specialist and get started.
