What Can a Virtual Billing Assistant (VBA) Do for Your Medical Billing Company or Medical Practice?
Hiring and retaining qualified medical billers is one of the biggest challenges facing professional medical billing companies and medical practices today. Between rising staffing costs, training delays, and high turnover, finding reliable billing support can feel like an uphill battle.
That’s why many billing companies and healthcare providers are turning to an AZCOMP Virtual Billing Assistants (VBA)—an innovative staffing solution that provides trained, experienced medical billers to support your revenue cycle operations at a fraction of the cost of hiring in-house staff.
In the video below, Tracey Hoffman (Vice President of ARIA RCM Services, the 2024 and 2025 Best in KLAS Ambulatory RCM Services) explains exactly how the Virtual Billing Assistant program works, what tasks a VBA can handle for your business, and what the onboarding process looks like. If you’re considering a more efficient and affordable way to manage your billing workload, take a look at what she has to say!
What Is a Virtual Billing Assistant (VBA)?
A Virtual Billing Assistant (VBA) is a trained medical billing professional who works remotely as a full-time, dedicated member of your team. Whether you’re a medical billing company providing revenue cycle management (RCM) services or a medical practice handling billing in-house, a VBA can help you reduce cost, improve productivity and streamline operations.
Unlike traditional hiring, where you’re responsible for recruitment, training, and ongoing management, a VBA comes pre-trained, fully supervised, and ready to integrate into your workflow. Plus, if your assigned VBA is out sick or on leave, a trained replacement is always available—ensuring you never experience a staffing gap.
What Can a Virtual Billing Assistant Do for You?
One of the biggest advantages of hiring a VBA is their versatility. Whether you’re struggling with claim submissions, rejections, denials, payment posting, or aging AR, a VBA can take on the work that’s bogging down your team.
Virtual Billing Assistant For Medical Billing Companies (RCM Providers) or Private Practices
If you’re a billing company or a medical practice managing billing in-house, a VBA can assist with:
- Coding Oversight – Periodic review to assist with coding patterns.
- Charge Entry & Validation – Electronic or manual entry, scrubbing, and compliance review.
- Claim Submission – Validation, review, and submission of claims.
- Rejection and Denial Management – Correcting edits, optimizing rules, resubmitting, appealing claims, and adjusting protocols.
- Payment Posting – Electronic and manual EOB reconciliation and secondary filing.
- Patient Billing – Preparing and sending statements, posting payments.
- Reporting & Analysis – Gathering data, generating reports, and analyzing trends.
- Collaboration – Ongoing and monthly reviews with clients to improve processes and efficiency.
What Does the Onboarding Process Look Like?
A common concern when hiring a remote billing assistant is the learning curve. How do they adapt to your workflow? How do you ensure they follow your processes correctly?
The VBA onboarding process is designed to be structured, seamless and customized to your needs:
Here’s the Step-by-Step Onboarding Process:
- We Set Up Access to Your System
Your VBA works directly in your billing system (Medisoft, Lytec, Athena, Epic, AdvancedMD, etc.), eliminating the need for extra software or external platforms. - We Define Your Processes
Every client has unique workflows. We develop a Standard Operating Procedure (SOP) based on your exact requirements. We document and record your preferences, so your VBA follows them precisely. - You Review & Approve the Process
Before work begins, you review the documented workflow to confirm everything is accurate and aligned with your expectations. - We Begin with a Soft Go-Live
Your VBA ramps up production over a four-week period. Starting off at 25% of full production in the first week and gradually increasing to full productivity by the end of the 4th week. This allows us to take the time needed to ensure we’re doing everything exactly the way you’d expect. - Ongoing Supervision & Support
Your VBA is supported by a supervisor, a manager, and a customer success manager, ensuring ongoing quality control, efficiency, and immediate issue resolution.
Is a Virtual Billing Assistant Right for You?
If you’re tired of inflated labor costs, struggling with staffing shortages, drowning in backlogged claims, or exhausted by expensive hiring cycles, a VBA could be the perfect solution.
With lower costs, seamless onboarding, and the ability to scale up or down as needed, VBAs give billing companies and medical practices a smarter way to manage billing staff.
Want to learn more? Watch the video above, then schedule a call with us today to discuss your needs. We’ll give you the information you need so you can make an informed decision for your business.
Call us at (866) 932-9642 to get started!
