Posts

Medisoft Errors: 5016 Error

How to Fix Medisoft Error 5016

When attempting to open Medisoft or while in the program you may encounter an error, Medisoft error 5016.

What does this mean?

Error 5016 typically indicates an issue with the data, like a corrupt table index. This error can occur in many different places within Medisoft.

How can I resolve this?

There is a simple fix to this that could correct the error. If the fix we’ll describe here doesn’t resolve the error. There could be additional data related corruption or more serious issues going on. If this fix doesn’t resolve the error, then we recommend you contact AZCOMP Technologies so we can do more troubleshooting and more advanced repairs.

If you receive the error above when using Medisoft, follow these steps:

  1. Make sure all other Medisoft users have logged out of the program (if you’re using a network version of Medisoft)
  2. Make a backup of your database. Read this post to learn how to create a Medisoft backup.
  3. Run file maintenance in Medisoft. Watch this video below on how to run file maintenance to clear Medisoft error 5016.

After you’ve run file maintenance, log back into Medisoft and the error should no longer appear.

If after completing these steps you are still getting this 5016 error, please call the AZCOMP Technologies Medisoft support department at 480-730-3055.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: https://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at 480-730-3055 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

Is Medisoft 19 ICD 10 Compliant?

ICD-10-illustrated-big-toe

This is the big question we frequently get – “Is Medisoft v19 ICD 10 Ready?”

The answer is “Yes”, with conditions.

Why Conditionally “Yes”?

Medisoft version 19 has all of the ICD 10 features and tools that you need for the ICD 10 transition. However, if there are any issues that need to be fixed for ICD10, version 19 will not be updated. As always, only the current version will be updated, which is currently version 20.

Upgrade to version 20 for peace of mind, and always stay on the current version to receive the latest updates, hotfixes, patches, and the best features.

When Medisoft version 19 was released late 2013, it was released with all the required elements necessary to make the transition to ICD 10 in October 2014 (which was the due date at the time). While the government may have stalled the release of ICD 10, McKesson did not stop innovating and improving Medisoft for its users.

In March of 2015, the current version of Medisoft (version 20) became generally available with all new features for enhancing patient intake using the Mobile App. The ICD-10 features in Medisoft v20 are in fact identical to those available in v19. However, the ICD 10 features have not been fully put to the test yet.

Don’t get me wrong, the product was built to the ICD 10 specifications available at the time and was tested to the extent it could be, but unlike a typical beta period where it could be tested end to end, payers and clearinghouses were simply not ready to test at the time of release.

What makes ICD 10 so challenging is that in essence payers, clearinghouses and end users all needed to have products released and ready to test with each other. So in essence we are all in beta together. Had the October 2014 date stuck, v19 would have been put to the test, and in the industry of ever changing government/payer/clearinghouse requirements, McKesson would have supported changes to the product because it would have been their current version.

Now that version 20 has been released, if there are any required changes or updates, then those updates will only be written for version 20 as it is McKesson’s policy to only support the current version.

What Needs To Be Updated In Medisoft 19 Or 20?

The truth is nobody knows if an update will be necessary or not. The problem is there are still a lot of unknowns with ICD 10. We like the rest of the industry are still holding our breath to see if all the meticulous development efforts meet the demands of payers and clearinghouses- remember we are all in beta together!

What we can tell you is that providers and payers are actively engaging to complete testing and we are monitoring these exchanges closely.

From our decades of experience in the industry we can also tell you that small patches and fixes are a normal/expected part of working with any newly released software. This is the biggest change in the medical industry in 35 years, and across the board all software systems that have to communicate with each other are all being updated and going through the same process you are.

We are encouraging all of our users to stay in front of ICD 10 by participating in testing, but even the time to do that is starting to run short. If you discover any issues as you test it should be reported to our support department so they can be addressed and resolved as quickly as possible (typically through a software patch/hot fix).

Remember that clearinghouses and payers are also working on updated software in “test mode” so they may make adjustments on their end or change requirements that McKesson will then be forced to respond to. Once we are past the testing phase we will all move to go-live, and on October 1, 2015 the industry as a whole will experience their first live action using the new codes and submitting claims.

Users, and clearinghouses, and payers may still discover that there are little glitches here and there that didn’t come out in testing. The simple truth is testing doesn’t always catch all of the problems and some things may need a little fix or a small update to fix a certain feature.

In these events, McKesson will issue a hot fix, or an update to the software, and as always, it will only be for the current version. At this time, Medisoft v20 is the current version and is the only version that will get any sort of update to fix any of these small issues.

The summary of that long explanation is that Medisoft version 19 has all of the ICD 10 features and tools that you need. If there are any issues that need to be fixed, version 19 will not be updated, only the current version will be updated, which is version 20.

Do You Need To Upgrade From Medisoft 19 To Medisoft 20?

If you are currently using Medisoft version 19, as far as we know you have the tools needed to bill and submit claims with ICD 10 codes. But, you should be aware that you are running a risk that if or when any bugs or issues are discovered, you may find yourself in a situation where you need to do a last minute upgrade because your software is no longer supported.

The good news is that to upgrade to version 20, that is called a one-version-old upgrade, and you will receive the biggest discount available for the new software.

It is always your cheapest option to upgrade to the latest version from the prior year’s version. Staying on the current version is also the way that you can ensure that your practice will get updates to the software when needed, and you’ll always have the latest features.

If you feel the need to upgrade to Medisoft version 20 to be sure that your software works best for ICD 10, we’ll be happy to help you out.

Give us a call at (888) 799-4777.

Sending ICD-10 Test Claims

The next few months will be the most important in regards to ICD-10 preparedness. Medicare has published studies that say that less than 5% are taking the change seriously, you don’t want that to be you! One way that you can avoid that is by sending test files to your clearinghouse and payers. This is only required if your payers request it, however it is an option to all offices who are on Medisoft V19 or Lytec 2014. Below you will find detailed instructions on how to send a test batch:

1.  Verify with your clearinghouse and payers that they are accepting testing

2.  Change the insurances that you are going to be test with to ICD-10

sendicd1

sendicd2

3.  Prepare the claims and pull them up in Revenue Management

4.  In Revenue Management select the corresponding receiver and select test mode under the  transaction set dropdown

 sendicd3sendicd4

5.  Send your claims out like you normally would using Revenue Management

6.  Refer to step #2 & #4 and change the insurances back to ICD-9 and uncheck the test mode

NOTICE: Production claims (claims that get paid) will not be accepted until October 1, 2014

 

 

 

 

Medisoft v19 Service Pack 1 Now Available

We are excited to announce that Medisoft v19 Service Pack 1 is generally available!

Please click on the following link to go to our website for instructions on how to download and install the update: Medisoft v19 SP1

You can download the Release Notes here: Medisoft 19 SP1 Release Notes

Below are additional details regarding this update:

sp1

Medisoft v19 SP1 includes feature enhancements in the following areas:

  • Medisoft Clinical Server and Client
  • Encoder Pro
  • Insurance Carrier Screen
  • Diagnosis Codes

sp1 resolvedsp1 resolved2

Enhancements

enhancement1enhancement2enhancement3enhancement4enhancement5enhancement6enhancement7enhancement8

Medisoft-v19-upgrade-info

Setting up Medisoft 19 for the New Diagnosis Codes

Prior to Installation of Medisoft 19 for upgraders

Prior to installing Medisoft 19, print the Diagnosis Code grid as a reference for your existing diagnosis codes.

If your setup was non-standard, you may need to re-enter some codes after conversion.

During Conversion to Medisoft 19

When Medisoft 19 is installed, the following will take place automatically:

If the ICD-9 field (formerly the Code 2 field) was empty, all values in the old Code 1 field will be copied to the ICD-9 field. If the ICD-9 field was populated, no change will be made.

If the value in the old Code 1 field is copied, the description of the field will be copied into the Description field for the new ICD-9 field.

The ICD-10 field (formerly the Code 3 field) will be cleared. Any codes or other values that had been in this field must be re-entered after conversion to Medisoft 19. You can no longer use the old Code 3 field (now ICD-10 field) for ICD-9 codes. If your claims use this field, you must change them to use the ICD-9 field.

After Installation of Medisoft 19

Once the installation of Medisoft 19 is complete and your practice data has been converted, you can use the ICD-10 Code Mapping Utility to create ICD-10 equivalents for existing ICD-9 codes. For more information, see “Create ICD-10 Code Mapping Utility” on page 14. Where there is no direct correlation of an ICD-10 code to an ICD-9 code, you can make a choice based on your practice needs.

In addition, there is a new utility that quickly allows you to specify which code set (ICD-9 or ICD-10) your insurance carriers will be using. For more information on using this utility see the following blog posting: https://www.azcomp.com/blog/new-medisoft-v19-feature-setting-icd-version-utility/

If you have created custom labels for the old Code 1, 2, or 3 fields, you will need to recreate them.

After Installation–Electronic Claims for Upgraders

With Medisoft 19, you can no longer use Code 1 on the Diagnosis Entry screen for electronic claims, since this value is not specific to a version of the ICD code set. Instead, you must use the new Set ICD Version utility to set all of your carriers to use ICD-9. For more information on this screen, see the following blog posting: https://www.azcomp.com/blog/new-medisoft-v19-feature-setting-icd-version-utility/

After Installation–Paper Claims for Upgraders

If you had a customized insurance claim and it is possible that you set the claim to look at Code 1 or Code 3 (on the Diagnosis Entry screen) for box 21, you must change it to use the Code 2 field (now the ICD-9 field) when using the current CMS-1500 form.

Note: the table name in the report designer shows ICD-9.

The new claim delivered with v19 is already set to use the ICD-9 or ICD-10 fields.

New Medisoft v19 Feature-ICD 10 Code Mapping Utility

Medisoft ICD-10 Code Mapping Utility Introduction

There is a new Create ICD-10 Code Mapping utility.

IMPORTANT: Have only ONE user at a time updating and creating codes.

New Menu Item

To access this screen, on the Tools menu, point to Services, and click Create ICD-10 Mappings.

mappings1

You can also open this screen by pressing the C key from this menu.

New Screen

Use the Create ICD-10 Mappings utility to automatically create new ICD-10 codes that are mapped to existing ICD-9 codes or update an existing ICD-10 code with an ICD-9 already in your list. The 1:1 Mappings tab will show you the codes that can be mapped automatically. Select those codes you want and click Create Selected Codes.

mappings2

An globe icon on a line item indicates that the ICD-10 code already exists in your list of diagnosis codes but it has not been mapped to an ICD-9 code. When you select the check box for this code, Medisoft will enter your ICD-9 code into the existing code in the table.

You can also change the code value listed in the New Code column by clicking in the field. In this way, you can customize a new code according to your needs.

The table below shows the fields and buttons on this screen with a description of each.

ElementDescription
GridThe box shows you the ICD-9 codes and their corresponding mappings.
New CodeSelect the check box to view the new code that will be created. If you want to change it, click in the column and enter your own code. If the new ICD-10 code already exists, you will receive a warning. You cannot have duplicate codes.In some cases, Medisoft will add a letter to the end of the new ICD-10 code. This will happen if there are several ICD-9 codes that can be directly mapped to a single ICD-10 code. Since you cannot map several codes to a single code, Medisoft will append a letter to create unique ICD-10 codes for each ICD-9 code. See Figure 17 on page 16.Note: the code with an appended letter is never used on claim forms. Claim forms will use the code in the ICD-9 or ICD-10 field, depending on the insurance carrier’s code set.
Your CodeThis column shows the code of the existing code, usually the ICD-9 code, if you have not entered any ICD-10 codes. This value comes from the Code field on the Diagnosis screen.
Your DescriptionThis column shows the description of the existing code. The description here comes from the Description field associated with the Code field on the Diagnosis screen.
ICD-9 CodeThis column shows you the ICD-9 code.
ICD-9 DescriptionThis column shows you the ICD-9 description.
ICD-10 CodeThis column shows you the ICD-10 code.
ICD-10 DescriptionThis column shows you the ICD-10 code’s description.
Select/De-Select AllClick this button if you want select or clear all codes in the box.
Create Selected CodesClick this button when you are ready to create the ICD-10 codes.
CancelClick this button to cancel all changes.

The Other Mappings tab shows you ICD-9 codes that have multiple mappings. Select the ones that apply to your practice and click Create Selected Codes.

mappings3

ElementDescription
Top GridThe box shows you the existing ICD-9 codes. Click a line item to see possible matches in the bottom grid.
Your CodeThis column shows the code of the existing Code in your diagnosis list. This value comes from the Code field on the Diagnosis screen.Select the check box to see possible matches in the bottom grid.When you select the check box, Medisoft will auto check all options in the bottom grid. You can clear items in the bottom grid. As long as one item below is selected, the top check box will remain selected. If you clear the top check box, then all selections in the bottom grid are cleared as well. If you manually clear all the check boxes in the bottom grid, the top check box will be cleared. If you use Select/Deselect All, the top check box will be selected or cleared depending on the state.
Your DescriptionThis column shows the description of the existing code. The description here comes from the Description field associated with the Code field on the Diagnosis screen.
ICD-9 CodeThis column shows you the ICD-9 code.
ICD-9 DescriptionThis column shows you the ICD-9 description.
Bottom Grid This section of the screen shows you the possible ICD-10 matches for the highlighted item in the top grid.
New CodeSelect the check box to view the new code that will be created. If you want to change it, click in the column and enter your own code. If the new ICD-10 code already exists, you will receive a warning. You cannot have duplicate codes.In some cases, Medisoft will add a letter to the end of the new ICD-10 code. This will happen if there are several ICD-9 codes that can be directly mapped to a single ICD-10 code. Since you cannot map several codes to a single code, Medisoft will append a letter to create unique ICD-10 codes for each ICD-9 code.Note: the code with an appended letter is never used on claim forms. Claim forms will use the code in the ICD-9 or ICD-10 field, depending on the insurance carrier’s code set.
ICD-10 CodeThis column shows you the ICD-10 that is a possible match.
Standard ICD-10 Long DescriptionThis column shows you the long description for the ICD-10 code.The short description is not shown but is displayed on the Diagnosis Entry screen. The long form appears here to help you with making decisions about which codes to map.
ICD-9 Code This column shows you the existing ICD-9 Code that would be matched to the ICD-10 code.
Standard ICD-9 Long Description This column shows you the existing description for the ICD-9 code that would be matched to the ICD-10 Code.
Select/De-Select AllClick this button if you want select or clear all codes in the box.
Create Selected CodesClick this button when you are ready to create the ICD-10 codes.
CancelClick this button to cancel all changes.

New Medisoft v19 Feature-Setting ICD Version Utility

Setting the ICD Version Utility in Medisoft

There is a new utility that you can use to specify which diagnosis code set each insurance carrier will use.

New Menu Option

On the Tools menu under Services, there is a new option called Set ICD Version. Click this to open the Set ICD Version utility.

icdversion1

You can also open this screen by pressing the S key from this menu.

New Utility

The Set ICD Version utility will show all existing insurance carriers and the current default diagnosis code set for each one. Select which carriers you want to change to ICD-10.

When you are ready, click the Update Selected button to update your settings. You can run this utility as many times as you want.

icdversion2

Field/Button/Check BoxDescription
Code SetSelect this check box if you want to make changes for the Code Set for the selected carriers
Update the default code set for claims toSelect which code set you want to use to update the selected carriers.
ICD 10 Effective DateUse the Icd-9 code set for claims with a date of service prior to: Select this check box if you want to make changes to the ICD-10 Effective Date for the selected carriers.Enter the effective date you want to use for the selected carriers. This date marks the day on which this carrier will stop using ICD-9 codes on claims.When the code set is ICD-10, claims with a date of service prior to this date will continue to use ICD-9 codes.These fields will be disabled if the value in the Update the default code set for claims to field is set to ICD-9. If there was a date in the field, it will be cleared and the field will be disabled.
CodeThis field shows the Insurance Carrier Code.
NameThis field shows the Insurance Carrier Name.
TypeThis field shows the type for the insurance carrier.
Code SetThis field shows the current default Diagnosis Code Set for the carrier.
ICD 10 Effective Date This field shows the date that ICD-10 codes will be used for the carrier.This field will be cleared and disabled if you change the code set for the carrier to ICD-9.
Select/De-select AllUse this button to select or clear the check boxes for all carriers, those next to the Code field in the grid.
Update SelectedUse this to run the utility after you have made your selections. Depending on your selections, all carriers with the check box selected next to their Code name will have their Code Set and/or Effective dates updated to your selections
CloseUse this to close the screen without making any changes.

You cannot change the code set for an insurance carrier whose record is open for edit in the Insurance Carriers screen. You must close the record first.