A Better User Experience for Secondary Claims

More often than not, after your patient has been seen, they will provide you with two types of insurance: primary and secondary.

Most practices are billing secondary insurance as a courtesy for the patient.

So if a patient comes into your office with multiple forms of insurance, this can be cringe worthy for billers who know the process behind getting these claims to the clearinghouse. In previous verisons on Medisoft, secondary claims were difficult and many practices had to maneuver through multiple screens and two separate claims management systems to process these claims. After many clicks, and flip flopping, the biller could then find the critical information they were looking for.

This long awaited change has been made in the new version of Medisoft v23, where you will now have everything you need within Revenue Management so you can effectively manage secondary claims. Information is made easier to monitor and find, which can save you time and you can get paid faster.

Let’s break it down into some ways this is helpful:

Implement Time Savers

Saving time is so valuable to a billers schedule, because reducing just one click could mean reducing thousands within your week. Imagine how this could change your workflow to become more efficient?

Easily Identify Important Info

With this feature, you can easily identify secondary payer claims, whether they are electronic or paper, and displaying your claim type right on the grid. You no longer have to click through different systems to find the data you need.

More Productive Workflow

If you are constantly having to manually intervene on claims, you are probably not productive in your workflow. Usability with this new feature will help cut down on your manual work and secondary claims won’t carry as much of a bad reputation as before.

We’ve put together a short video to help you see how this new version of Medisoft v23 allows you to have all the information needed directly from within Medisoft and your remittance screen, enabling you to quickly and easily send those claims out.

Watch this video!

Upgrade to Medisoft v23!

Hopefully now, we have you on board with this time saving feature. If you’re thinking this could help your practice, there are many more useful features in the new Medisoft v23. Check out this webpage to upgrade today! Be sure to give us a call to learn more and get a custom quote for your v23 upgrade.

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For more information, visit our website here:

Important Information Regarding Your Medisoft Software and Windows 10

Important Information Regarding Your Medisoft Software and Windows 10

We want to remind you of some important information regarding your software if you are not on the latest Medisoft version!

Stop feeling confused! We’ve got the answers. (Image Via Google.)

We Want To Help!

Medisoft Version 19 and below IS NOT supported by eMD, if you upgrade your workstations to Windows 10.

Medisoft Version 19 and 18, however, will still work with Windows 8.

If you have upgraded to Windows 10 on your workstation(s), you must be on Medisoft Version 20, in order for Medisoft to work.

Need more help?

More information on Medisoft Version 20 and how to upgrade can be found here!

If you are already on Medisoft Version 20, check out this blog post that offers a hotfix for when Medisoft is freezing on startup, by clicked here!

We hope this blog post was helpful for you! Leave us a comment or give us a call if you have any questions or concerns.


Setting up Medisoft 19 for the New Diagnosis Codes

Prior to Installation of Medisoft 19 for upgraders

Prior to installing Medisoft 19, print the Diagnosis Code grid as a reference for your existing diagnosis codes.

If your setup was non-standard, you may need to re-enter some codes after conversion.

During Conversion to Medisoft 19

When Medisoft 19 is installed, the following will take place automatically:

If the ICD-9 field (formerly the Code 2 field) was empty, all values in the old Code 1 field will be copied to the ICD-9 field. If the ICD-9 field was populated, no change will be made.

If the value in the old Code 1 field is copied, the description of the field will be copied into the Description field for the new ICD-9 field.

The ICD-10 field (formerly the Code 3 field) will be cleared. Any codes or other values that had been in this field must be re-entered after conversion to Medisoft 19. You can no longer use the old Code 3 field (now ICD-10 field) for ICD-9 codes. If your claims use this field, you must change them to use the ICD-9 field.

After Installation of Medisoft 19

Once the installation of Medisoft 19 is complete and your practice data has been converted, you can use the ICD-10 Code Mapping Utility to create ICD-10 equivalents for existing ICD-9 codes. For more information, see “Create ICD-10 Code Mapping Utility” on page 14. Where there is no direct correlation of an ICD-10 code to an ICD-9 code, you can make a choice based on your practice needs.

In addition, there is a new utility that quickly allows you to specify which code set (ICD-9 or ICD-10) your insurance carriers will be using. For more information on using this utility see the following blog posting:

If you have created custom labels for the old Code 1, 2, or 3 fields, you will need to recreate them.

After Installation–Electronic Claims for Upgraders

With Medisoft 19, you can no longer use Code 1 on the Diagnosis Entry screen for electronic claims, since this value is not specific to a version of the ICD code set. Instead, you must use the new Set ICD Version utility to set all of your carriers to use ICD-9. For more information on this screen, see the following blog posting:

After Installation–Paper Claims for Upgraders

If you had a customized insurance claim and it is possible that you set the claim to look at Code 1 or Code 3 (on the Diagnosis Entry screen) for box 21, you must change it to use the Code 2 field (now the ICD-9 field) when using the current CMS-1500 form.

Note: the table name in the report designer shows ICD-9.

The new claim delivered with v19 is already set to use the ICD-9 or ICD-10 fields.