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We Deliver Phenomenal

We Deliver Phenomenal So That Our Clients Can Too!

Our very first core value at AZCOMP is to “deliver phenomenal.” We put our values in order for a reason, and this one’s at the top because it’s the absolute crux of what we do. It helps our culture thrive, makes our clients happy, and, in turn, allows them to make their own clients happy.

Technology is the backbone of most businesses these days. If your tech isn’t working, it’s going to cause all kinds of problems, no matter what field you’re in. For AZCOMP, this tech is most often related to the medical field, so in many ways, it’s even more vital that it’s working correctly because it directly affects the well-being of the patients who are counting on it. That’s why we’re so adamant about making sure we provide absolutely phenomenal service every time.

“…We’re so adamant about making sure we provide absolutely phenomenal service every time.”

– Byron Adams

Just a few weeks ago, we met with a prospective client in their medical offices.

They wanted to switch IT companies because rather than their current company taking care of their IT issues for them, they would instead just tell their client how they could fix the issues themselves. This left us scratching our heads. You don’t see doctors telling their patients how to perform their own surgery. Doctors spend years getting an education and years treating patients so they can directly implement care and treatment because their patients are not equipped to provide their own care. It should be the same with any IT company; we’re trained to do our job, and we should be expected to do it. This client saw the value in having a technology partner who takes what it does seriously and makes sure it’s using that knowledge to give its clients the service that they can’t provide for themselves. In contrast, we had another meeting with a prospective client who was a bit more reluctant to let us do what we do best. This medical professional was handling all of his own IT, from system setup to troubleshooting. The problem is he wasn’t trained in IT practices. so he couldn’t provide himself and his staff the tools and support they needed to run an efficient business. We did an assessment and found that his system likely haven’t been working properly for years. During that time, he has created an environment of frustrated employees, which in turn, led to disappointed patients who weren’t getting the care or services they needed.

This is why delivering phenomenal is so important at AZCOMP. We strive every day to make sure our clients are using the best technology possible because that allows them to deliver phenomenal to their own clients.

“We’re experts at what we do so our clients can be experts at what they do.”

– Byron Adams

But it doesn’t stop there. We work hard every day to make sure we’re also delivering phenomenal within our own walls to our own team members. That’s because providing great service starts with fostering a culture that allows your team to thrive and also inspires them to help others thrive too. We make sure our own systems are running smoothly so we can do the work we’re trained to do, and do it in a way that makes us proud. You’d be amazed at how easily a happy mindset at work translates into providing service that makes your clients happy too.

It takes a lot of practice to figure out how to deliver phenomenal. It doesn’t happen overnight, and sometimes you have to reach out for a little help to really make sure you’re delivering something truly phenomenal. Here at AZCOMP, we work every day to help our clients see the value in reaching out to a technology partner that helps them do their best work.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (480) 730-3055 for all your network and healthcare technology needs.

The Misunderstanding of Using Technology

Is Your Relationship with Technology Moving Your Business Forward or Holding it Back?

We live in in a world where technology grows and changes a lot faster than some of us can manage to keep up with. But the one thing about technology that doesn’t change is the concept behind it: It’s a tool we can use to make what we’re doing both easier and better. When it boils down to technology in the workplace, if you’re not using that tool in the most effective way, you’re setting yourself up for a lot of lost productivity.

A large field that AZCOMP serves is medical practices and offices. It takes a lot of tech to efficiently run these organizations so they can provide the care their patients need, and we recognize the importance of this delicate cause and effect. Many doctors value technology and the ways it can help them run their business, and they understand the important of finding a technology partner to help them set up their systems to run as efficient as possible. To this end, AZCOMP regularly helps these offices discover how to use technology to their best advantage and helps them take further steps in achieving their business goals.

“We helped them figure out how to use their technology at an optimal level, and it’s since led to hassle-free operations, happier employees and patients, and increased productivity. ”

– Benson Bashford

Take this recent client as an example:

A new OBGYN client recently came to us because they had a security breach. We were able to help them solve the issue, but when we took a closer look at their operations, our relationship became about more than patching up a problem. They realized how having us as their technology partner could help them reach higher levels of productivity, as well as keep them secure. We didn’t need to just be a source to patch up problems as they occurred. We could be much more than that, and we were ready to show them how. They had been experiencing slow and dysfunctional computer operations for a long time. This created frustrated employees, which translated to lackluster services for their patients. Not to mention, they were susceptible to a security breach, which compromised things further. They would sometimes replace their computers with brand new computers in an effort to address their problems, but nothing was changing. We helped them realize that even though their equipment was new, it wasn’t appropriate for running the programs needed to operate their specific type of business. We actually reduced the number of computers they were using while setting them up with the tech they needed to function properly. We helped them figure out how to use their technology at an optimal level, and it’s since led to hassle-free operations, happier employees and patients, and increased productivity.

Time and time again, we see prospective clients suffering from similar issues and misunderstanding of technology, and they don’t realize what working with a technology partner can do for them.

They often view it as a necessary evil that will suffice at the minimum threshold. While that may have been true at some point in the past, with the way the industry is rapidly progressing, this is no longer the case.

“Technology exists as a tool for us to utilize to our advantage.”

– Benson Bashford

Our goal at AZCOMP isn’t to figure out how to make your systems as flashy and expensive as possible – it’s to strategically work with you to figure out what kind of system can make you operate on a level that will help you achieve your business goals. Technology exists as a tool for us to utilize to our advantage. Most, if not all, businesses these days function on some type of technology. We’re here to help you understand the relationship you can have with technology and how it can truly benefit the great work you do. Our goals align with yours because we want your business to succeed, just as you do.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

Backup

What Backup is Right for You?

Backup. You know you should be doing it and you are constantly worrying about it when you haven’t. So, you start looking at backups and well, there are a lot of options out there, so how do you choose?

After reviewing this information, if you’d like to have a discussion about your business backup needs, we’d love to help out! You can reach us by calling the number at the top of this page, or you can learn more by going to this page, or you can request an IT consultation at this page.

Here are two, high level questions that you should ask and answer first during your honorary quest for a solution that meets your business goals:

Question 1 – What RTO (Recovery Time Objective) does our business need?

Question 2 – How often do I need backups to occur?

Let’s take a look at each question to make sure you are aware of all the possibilities.

What RTO (Recovery Time Objective) does our business need?

Here are the available options:

  • Immediate (recovery of data)
  • 15 minutes
  • 1 day
  • 1 week
  • 2 weeks
  • And many other times in-between

When answering this question, think about the business implications when your server is down.

Essentially, what you are asking yourself is “how much does it cost if I do not have access to information on my server or other line of business application on my server for ‘X’ amount of time (lost revenue, lost productivity, etc.).”

If it is costly to your business or can result in mistakes from staff, you should consider getting a backup solution that has a small RTO. This is particularly important in Healthcare and other regulated industries.

For example: Those who store and use PHI are required by the HIPAA security rule to put forth a business continuity plan. Part of this plan is to explain how they will continue to operate their business in the event of a software failure, hardware failure or other natural disaster.

The lower the RTO, the higher the cost. See Figure A below:

Figure A

How often do I need backups to occur?

Here are some available options:

  • Always backing up
  • Once per hour
  • Once per day
  • Once per week
  • Or, a lot of different options in between

When answering this question, think about the business implications if you were to lose fifteen minute’s worth of data, a week’s worth of data or a month’s worth of data.

How would each of these impact your business?

For businesses processing lots of transactions, even a minute of data loss can be very costly. Many small businesses can survive with some data loss, but any data loss comes at a cost. As a result, it is left to business decision makers to determine what the cost of recovering or recreating the data would be and what the potential loss of revenue might be if the data is not able to be recovered or recreated.

The smaller the increments between backups, the higher the cost. See Figure B below:

Figure B

The graphs above (Figure A & B) are based on observed industry trends. You will notice that the trend for both RTO and the length of backup intervals is the same.

The highest cost backup solutions are one in which there are systems in place to allow for no downtime and no data loss, while the lowest cost have the potential for extended downtimes and much data loss during an outage.

There are many more considerations when choosing a solution, but I believe spending some time answering the first two questions will help narrow the playing field. Once you have answered these two questions, and you know what is needed to meet your business goals, then you can continue the quest of finding the backup that is right for your business.

Here are some other questions you may want to consider before taking the plunge!

Does the backup meet regulatory requirements such as HIPAA or Sarbanes-Oxley?

A very important consideration for those who must meet regulatory requirements is if a particular solution will help you meet that requirement. Those that have to meet HIPAA compliance have to sign a BAA (Business Associate Agreement) with the backup vendor you choose. This is not optional, so make sure the vendor you choose is willing to sign this agreement.

Is the data encrypted at rest and in transit?

Cybercriminals are always trying to steal data, yours is no exception!

Your data should be encrypted at every level:

  • During backup
  • At rest (locally; if the solution you choose stores backups locally)
  • In transit to a remote data center
  • At rest in the data center

The vast majority of backup solutions have this capability, steer away from any that do not!

How long is the retention period?

How long do you need to retain your data?

Be aware that retention times can vary from local backups to cloud backups. Find out what the retention policy is for both and make sure it meets your business goals.

Who monitors the backup? Me, the customer, or you, the vendor?

Most businesses outsource backups because they do not have the expertise to handle it themselves. When it comes to identifying and resolving an issue, are you the one who makes that call? Backups that you monitor and maintain are going to be less expensive, but will also be left up to you to make sure it is working. There is no right or wrong answer here, just make sure you know who is responsible for detecting and solving problems that occur.

Is it an image based backup or file based backup?

This should basically be answered when determining your RTO requirements, but still important to ask. An image based backup is one where the whole server is backed up, including the operating system, settings, etc. A file based backup solution is one where individual files and folders are backed up, but the operating system and other settings are not included. In the event of a failure, the image based backups can be restored to another machine, while retaining all the settings, thus eliminating the many man hours required to rebuild the server. This is not done with a file based backup. Clearly, an image based backup is the best option if you need to be back in business quickly.

If you do not need to be back up and running in a hurry, or if there is very little reconfiguration required, then a file based backup may work for you and save you some money.

What Backup System is Right for your Business?

In summary, you are the master of your destiny!

The solutions out there are endless and can be daunting, but answering the questions above will give you the weapons you need to make the right decision on your quest to find the backup that works for you!

Two options to consider

Depending on what the needs are of your practice or your business, neither of these products may interest you. However, we do have two products to offer that many practices and businesses have found to be a good fit for them. Both of these products are very good, but they are for business that have different needs.

1. HIPAA Compliant Automatic Cloud Backup

This product is designed for those on a budget, but are in need of a quality solution.

This backup system backs up data files only, but those files can be restored quickly. The backups are encrypted at very highest levels, and the backups are done automatically for you at an interval you choose (typically about once per day).

This may be a product you are interested in. If so, please contact one of our product specialists!

2. HIPAA Compliant Backup and Disaster Recovery (BDR) Server

This is a much more robust system and protects all of your data files along with all of your programs and operating system. With this solution there is a local backup appliance (BDR Server) that is backing up everything on your server locally at a very frequent intervals, then sending the backups offsite to the cloud every day.

This means that you are very well prepared for when the server crashes, is stolen or some other man made or natural disaster occurs.

When a disaster does occur, you will be able to fail over to the local backup appliance or to the cloud! On most occasions your business can normally be operating again within an hour!

Something you would like to learn more about? Please contact us!

You can speak to a backup product specialist by calling us at: 888-799-4777