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We Deliver Phenomenal

We Deliver Phenomenal So That Our Clients Can Too!

Our very first core value at AZCOMP is to “deliver phenomenal.” We put our values in order for a reason, and this one’s at the top because it’s the absolute crux of what we do. It helps our culture thrive, makes our clients happy, and, in turn, allows them to make their own clients happy.

Technology is the backbone of most businesses these days. If your tech isn’t working, it’s going to cause all kinds of problems, no matter what field you’re in. For AZCOMP, this tech is most often related to the medical field, so in many ways, it’s even more vital that it’s working correctly because it directly affects the well-being of the patients who are counting on it. That’s why we’re so adamant about making sure we provide absolutely phenomenal service every time.

“…We’re so adamant about making sure we provide absolutely phenomenal service every time.”

– Byron Adams

Just a few weeks ago, we met with a prospective client in their medical offices.

They wanted to switch IT companies because rather than their current company taking care of their IT issues for them, they would instead just tell their client how they could fix the issues themselves. This left us scratching our heads. You don’t see doctors telling their patients how to perform their own surgery. Doctors spend years getting an education and years treating patients so they can directly implement care and treatment because their patients are not equipped to provide their own care. It should be the same with any IT company; we’re trained to do our job, and we should be expected to do it. This client saw the value in having a technology partner who takes what it does seriously and makes sure it’s using that knowledge to give its clients the service that they can’t provide for themselves. In contrast, we had another meeting with a prospective client who was a bit more reluctant to let us do what we do best. This medical professional was handling all of his own IT, from system setup to troubleshooting. The problem is he wasn’t trained in IT practices. so he couldn’t provide himself and his staff the tools and support they needed to run an efficient business. We did an assessment and found that his system likely haven’t been working properly for years. During that time, he has created an environment of frustrated employees, which in turn, led to disappointed patients who weren’t getting the care or services they needed.

This is why delivering phenomenal is so important at AZCOMP. We strive every day to make sure our clients are using the best technology possible because that allows them to deliver phenomenal to their own clients.

“We’re experts at what we do so our clients can be experts at what they do.”

– Byron Adams

But it doesn’t stop there. We work hard every day to make sure we’re also delivering phenomenal within our own walls to our own team members. That’s because providing great service starts with fostering a culture that allows your team to thrive and also inspires them to help others thrive too. We make sure our own systems are running smoothly so we can do the work we’re trained to do, and do it in a way that makes us proud. You’d be amazed at how easily a happy mindset at work translates into providing service that makes your clients happy too.

It takes a lot of practice to figure out how to deliver phenomenal. It doesn’t happen overnight, and sometimes you have to reach out for a little help to really make sure you’re delivering something truly phenomenal. Here at AZCOMP, we work every day to help our clients see the value in reaching out to a technology partner that helps them do their best work.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (480) 730-3055 for all your network and healthcare technology needs.

The Misunderstanding of Using Technology

Is Your Relationship with Technology Moving Your Business Forward or Holding it Back?

We live in in a world where technology grows and changes a lot faster than some of us can manage to keep up with. But the one thing about technology that doesn’t change is the concept behind it: It’s a tool we can use to make what we’re doing both easier and better. When it boils down to technology in the workplace, if you’re not using that tool in the most effective way, you’re setting yourself up for a lot of lost productivity.

A large field that AZCOMP serves is medical practices and offices. It takes a lot of tech to efficiently run these organizations so they can provide the care their patients need, and we recognize the importance of this delicate cause and effect. Many doctors value technology and the ways it can help them run their business, and they understand the important of finding a technology partner to help them set up their systems to run as efficient as possible. To this end, AZCOMP regularly helps these offices discover how to use technology to their best advantage and helps them take further steps in achieving their business goals.

“We helped them figure out how to use their technology at an optimal level, and it’s since led to hassle-free operations, happier employees and patients, and increased productivity. ”

– Benson Bashford

Take this recent client as an example:

A new OBGYN client recently came to us because they had a security breach. We were able to help them solve the issue, but when we took a closer look at their operations, our relationship became about more than patching up a problem. They realized how having us as their technology partner could help them reach higher levels of productivity, as well as keep them secure. We didn’t need to just be a source to patch up problems as they occurred. We could be much more than that, and we were ready to show them how. They had been experiencing slow and dysfunctional computer operations for a long time. This created frustrated employees, which translated to lackluster services for their patients. Not to mention, they were susceptible to a security breach, which compromised things further. They would sometimes replace their computers with brand new computers in an effort to address their problems, but nothing was changing. We helped them realize that even though their equipment was new, it wasn’t appropriate for running the programs needed to operate their specific type of business. We actually reduced the number of computers they were using while setting them up with the tech they needed to function properly. We helped them figure out how to use their technology at an optimal level, and it’s since led to hassle-free operations, happier employees and patients, and increased productivity.

Time and time again, we see prospective clients suffering from similar issues and misunderstanding of technology, and they don’t realize what working with a technology partner can do for them.

They often view it as a necessary evil that will suffice at the minimum threshold. While that may have been true at some point in the past, with the way the industry is rapidly progressing, this is no longer the case.

“Technology exists as a tool for us to utilize to our advantage.”

– Benson Bashford

Our goal at AZCOMP isn’t to figure out how to make your systems as flashy and expensive as possible – it’s to strategically work with you to figure out what kind of system can make you operate on a level that will help you achieve your business goals. Technology exists as a tool for us to utilize to our advantage. Most, if not all, businesses these days function on some type of technology. We’re here to help you understand the relationship you can have with technology and how it can truly benefit the great work you do. Our goals align with yours because we want your business to succeed, just as you do.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

The Final Days of Windows 7 – Are You Prepared?

All technology is iterative. Whether we are talking about software or hardware, there will come a time when your current tools will no longer fit your needs. Deciding when to upgrade is always a bit of a guessing game. You could choose to be an early adapter, but that means you may be dealing with 1.0 bugs and other growing pains. Waiting too long to switch, however, can create much more serious problems.

Why You Should Be Preparing to Switch

An expiration date for making a change is exactly what Windows 7 users are facing right now. On January 14th, 2020, Windows will end support for Windows 7. Updates will stop, and the operating system will enter lame-duck status. Technically, you’ll still be able to use Windows 7 after that date, but if you’re one of the 40-plus percent of businesses who still use the platform, you need to think about switching as soon as possible. Here are a few key reasons why:

Ease of Integration

Your operating system may be the foundational platform from which every other desktop tool springs, but it’s far from the only software resource you rely on. In today’s world, every business needs a whole suite of services in order to run at their best. Sticking to an out-of-date operating system will cause your other programs to falter. Developers simply aren’t updating their software with an eye toward Windows 7. Over time, many of the applications essential to your operations will become unusable in Windows 7.

The same is true of hardware. New devices and components are released all the time, and they are all designed to work with the operating systems of today and tomorrow. Unfortunately, Windows 7 is quickly becoming yesterday’s operating system. Using Windows 7 with such hardware limits its capabilities. Eventually, it will become difficult to find hardware that’s compatible with Windows 7 at all.

Security Concerns

While hindering your performance is far from desirable, that pales in comparison to the safety risks you’ll be living with if you don’t upgrade in time. Once Microsoft ends support, security patches will cease. These patches are essential for combating the latest tactics used by hackers to break into your network. Without them, you are extremely vulnerable.

Even worse, hackers know to target businesses and individuals who fail to upgrade to current operating systems. They correctly reason that if somebody is foolish enough to use an outdated platform, they probably aren’t wise enough to have adequate defenses. Basically, an unsupported operating system is the equivalent of a “kick me” sign on your back, only this one reads: “hack me.”

Act Now or Cry Later

We are just about 6 months away from the death knell of Windows 7, so you may think you have time before a change is necessary. The truth is: You should act now so that once the final date arrives, you’ll have all of the machines ready to go. That’s especially true if you’re considering changing your service provider altogether, rather than simply migrating forward to Windows 10. If you need to transition your operating system, we are here to help guide you along the way. No matter what course of action you take, you have to act. Otherwise, you’ll be in deep trouble come January 2020.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

10 Pro Tips to Avoid Getting Scammed Online

Avoid Getting Scammed Online

Avoid Online Scams

Every day numerous phishing emails are sent to unsuspecting victims all over the world. While some of these messages are so abstract that they are obviously a fraud, others can be a bit more convincing.

In case you aren’t clear on what a phishing email is, it is an attempt by a cybercriminal to obtain sensitive information from you about any of your accounts, get usernames, passwords, credit card details, your social security number or anything else. They do this by disguising themselves as a trustworthy entity through email. These types of emails also have the risk of installing a virus onto your computer or doing you harm in any other number of ways.

So, how can you tell the difference between a phishing message and a legitimate message? Unfortunately, there is no one size fits all solution, but there are several techniques that you can look for. This article lists 10 of them.

1: The message contains a mismatched URL

One of the first things to look at in a suspicious email message is the integrity of any included or linked URLs. Oftentimes the URL in a phishing message will appear to be perfectly valid. However, if you hover your mouse over the top of the URL (but don’t click anything yet!), you should see the actual linked address (at least this does in Outlook). If the hyperlinked address is different from the address that is displayed, the message is likely fraudulent or dangerous.

2: URLs contain a misleading domain name

People who send these phishing scams often rely on their victims not knowing how the DNS naming structure for domains works. The last part of a domain name is the most telling. For example, the domain name info.SystemSafe.com would be a child domain of SystemSafe.com because

SystemSafe.com appears at the end of the full domain name (on the right-hand side). Conversely, SystemSafe.malware.com would clearly not have originated from SystemSafe.com because the reference to SystemSafe.com is on the left side of the domain name.

I have seen this trick used countless times by phishing artists as a way of trying to convince victims that a message came from a company like Microsoft. The phishing artist simply creates a child domain bearing the name Microsoft. The resulting domain name looks something like this: Microsoft.maliciousdomainname.com.

Similarly, the phishing artists also create close-match domains that will trick you without a close look. They take a familiar brand like Target or Microsoft and create a new domain with that brand name slightly misspelled. If you don’t look close, you might miss it. They will take target.com and change it to tarrget.com, or targt-customer-support.com.

3: The message contains poor spelling and grammar

Whenever a large company sends out a message on behalf of the company the message is usually reviewed for spelling, grammar, and several other things. So, if a message is filled with poor grammar or spelling mistakes, it probably didn’t come from a major corporation.

4: The message asks for personal information

No matter how official an email message might look, it’s always a bad sign if the message asks for personal information. Your bank doesn’t need you to send it your account number. It already knows what it is. Similarly, a reputable company should never send an email asking for your password, credit card number, or the answer to a security question.

5: The offer seems too good to be true

There is an old saying that if something seems too good to be true, it probably is. That holds especially true for email messages. If you receive a message from someone unknown to you who is making big promises, the message is probably a scam.

6: You didn’t initiate the action

Yesterday I received an email message informing me that I had won the lottery!

The only problem is that I never bought a lottery ticket. If you get a message informing you that you have won a contest you did not enter, you can bet that the message is a scam.

7: You’re asked to send money to cover expenses

One sign of a phishing email is being asked for money. You might not get asked for cash in the initial message. But sooner or later, phishing artists will likely ask for money to cover expenses, taxes, fees, etc. If that happens, you can be assured it’s a scam.

8: The message makes unrealistic threats

Although most phishing scams try to trick people into giving up cash or sensitive information by promising instant riches, some phishing attempts use intimidation to scare victims into giving up information. If a message contains unrealistic threats, it’s likely a scam

9: The message appears to be from a government agency

Phishers who use intimidation don’t always pose as a bank. Often, they’ll send messages claiming to have come from a law enforcement agency, the IRS, or just about any other entity that might scare the average law-abiding citizen.

I can’t tell you how government agencies work outside the United States. But here, government agencies don’t normally use email as an initial point of contact, and law enforcement agencies follow certain protocols. They don’t engage in email-based extortion—at least, not in our experience.

10: Something just doesn’t look right

In Las Vegas, casino security teams are taught to look for anything that JDLR—just doesn’t look right, as they call it. The idea is that if something looks off, there’s probably a good reason why. This same principle almost always applies to email messages. If you receive a message that seems suspicious, it’s usually in your best interest to avoid acting on the message.

To Summarize:

In summary, think before you click! You need to have your guard up and be leery of getting scammed. Use common sense and trust your instincts.

If you have any questions, or if you have fallen victim to a phishing email and need help getting problems resolved on your business computer or business network, we can help! You can learn all about our Managed IT Solutions here at our website, or you can contact us by calling (888) 799-4777.