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Medisoft Errors: 5016 Error

How to Fix Medisoft Error 5016

When attempting to open Medisoft or while in the program you may encounter an error, Medisoft error 5016.

What does this mean?

Error 5016 typically indicates an issue with the data, like a corrupt table index. This error can occur in many different places within Medisoft.

How can I resolve this?

There is a simple fix to this that could correct the error. If the fix we’ll describe here doesn’t resolve the error. There could be additional data related corruption or more serious issues going on. If this fix doesn’t resolve the error, then we recommend you contact AZCOMP Technologies so we can do more troubleshooting and more advanced repairs.

If you receive the error above when using Medisoft, follow these steps:

  1. Make sure all other Medisoft users have logged out of the program (if you’re using a network version of Medisoft)
  2. Make a backup of your database. Read this post to learn how to create a Medisoft backup.
  3. Run file maintenance in Medisoft. Watch this video below on how to run file maintenance to clear Medisoft error 5016.

After you’ve run file maintenance, log back into Medisoft and the error should no longer appear.

If after completing these steps you are still getting this 5016 error, please call the AZCOMP Technologies Medisoft support department at 480-730-3055.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at 480-730-3055 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Add Modifiers in Medisoft in Two Simple Ways

Did you know Medisoft has the ability to add additional modifiers, allowing you to use more than one?

This quick video (2 mins) will show you how to add and/or default modifiers in your claims. This will also show you how to move your column next to procedure codes in Medisoft, to make it more convenient for you to access.

How does this relate to Telehealth?

(The following information was updated on April 6, 2020 after a correction by CMS was published on April 3, 2020)

The following is a list of Telehealth related Modifiers that may be applied to a claim:

  • 95 Modifier – Synchronous telemedicine service is defined as a real-time interaction between a physician or other qualified healthcare professional and a patient who is located at a distant site from the physician or other qualified healthcare professional.
    (When billing professional claims to Medicare for all telehealth services with dates of services on or after March 6, 2020, and for the duration of the Public Health Emergency (PHE), bill with Place of Service (POS) equal to what it would have been had the service been furnished in-person with modifier 95, indicating that the service rendered was actually performed via telehealth)
  • GT Modifier – The GT modifier is used to indicate a service was rendered via synchronous telecommunication. Distant site services billed under CAH method II on institutional claims still require modifier GT.
  • GQ Modifier – For Alaska or Hawaii only. Services delivered via asynchronous telecommunications system. This modifier may be submitted with telehealth services. Generally, interactive audio and video communications must be used to permit real-time communication between the distant site physician/practitioner and the Medicare beneficiary

COVID-19 Specific Modifier to Indicate the Waiver of Deductibles, Co-payments and Co-insurance for Medicare Patients

(The following information was added on April 9, 2020 to include information provided by CMS in a Special Edition Newsletter from the Medicare Learning Network dated April 7, 2020)

Providers are to apply modifier CS on applicable claim lines to identify COVID-19 testing-related services that are not subject to cost sharing under the Families First Coronavirus Response Act. Covered services include medical visits that that result in an order for or administration of a COVID-19 test; are related to furnishing or administering such a test or to the evaluation of an individual for purposes of determining the need for such a test. The effective date for modifier CS is for services performed between March 18, 2020 through the end of the Public Health Emergency.

For professional claims, physicians and practitioners who did not initially submit claims with the CS modifier must notify their Medicare Administrative Contractor (MAC) and request to resubmit applicable claims with dates of service on or after 3/18/2020 with the CS modifier to get 100% payment. 

For institutional claims, providers, including hospitals, CAHs, RHCs, and FQHCs, who did not initially submit claims with the CS modifier must resubmit applicable claims submitted on or after 3/18/2020, with the CS modifier to visit lines to get 100% payment.

You can find out more information regarding telehealth on this recent blog post.

Check out the video here!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Inactivate and Reactivate Patients in Medisoft

Can’t seem to find a patient in your Medisoft program?

If a customer calls and tells us they cannot find a patient in their database, this is a good indication that patient was made inactive. Whether they were made inactive intentionally, or not, it is always helpful to know how to make that patients chart active again, or how to make old patients inactive.

In this video we will show you the steps you need to take in your Medisoft program to inactivate a patient, as well as reactivate a patient.

Check out the video now!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

The Delivering Phenomenal Award Winner Is….

What is the Delivering Phenomenal Award?

Medisoft and Lytec technical support - Azcomp support department

Every year at AZCOMP, we give out a very special award, and it has a very special prize, and it is centered around our first and most important core value – “We Deliver Phenomenal”.  Just about every company out there – doesn’t matter the product or the industry – says that customer service is their number one priority.  We say that too, but we put our money where our mouth is.

Here is how we ‘put our money where our mouth is’:

After every Support Ticket we finish, or training that is finished, we send a survey to the customer that we were working with.  We ask our customer to rank the support technician and their experience.  We also ask our customer to share some comments if they have anything to say (good or bad).  We use the feedback in the survey’s to help us improve our support, but there are a few other things going on with this survey.

High 5’s!

best medisoft support; best lytec supportWhenever one of our customers gives a support technician a perfect score, we call that a “High-5” and a couple of things happen.

First…

We send out an email to everyone in the company in celebration.  We all chime in together to congratulate the individual for doing a phenomenal job delivering outstanding service to our customers. People like to be appreciated.  The employee also gets a little “high-5” trophy.

Second...

We hold a monthly contest.  During our monthly company meeting, we announce everyone that got “High-5’s” and we all clap and cheer for each other- everyone is all pumped up!  Then the person who received the most “High-5’s” for the month wins a $50 cash prize.

medisoft and lytec support technician of the year grand champion trophy

Third…

All the employee’s who were given a high-5 throughout the year are entered into an annual and much bigger contest.  The person with the most “High-5’s” at the end of the year is given the “Delivering Phenomenal Award”, which is a nice big trophy.  The winner of this award is also sent on an all-expense paid vacation to a place of their choosing -like 5 days in Hawaii!

Why would you care about this?

Our technicians are highly motivated to solve your Medisoft & Lytec problems and to impress you, which means that you get Awesome Phenomenal support.  If they succeed in making a memorable impression on you when you are frustrated, that is an awesome accomplishment and it will help them earn an amazing vacation, or a little extra spending cash. They deserve it, right?!

We are explaining this to let you know that we care about the kind of experience that you have.  We care about delivering phenomenal customer experiences so much that we are willing to pay out bonus prizes monthly and send people on vacations every year for the ones that do it the best.

And the Award Goes To… Aimee Kazor!

#1 Medisoft and Lytec support Tech receiving the Delivering Phenomenal Award

Recently we had the Annual AZCOMP Anniversary Party.  At this casual and family style banquette, Aimee won the Delivering Phenomenal Award and was named the “Grand Champion”! Congratulations to Aimee!

She has worked in our support department for several years and is our most experienced technician for Medisoft Clinical and Lytec MD EMR systems.  She is an extremely valuable asset to us in the support department.  And like was said earlier in this post, she’s the winner of a fantastic vacation.  She’ll be able to go to Hawaii if she wants, or pick some other destination.

If you would like to experience Phenomenal Support from AZCOMP, then be sure to give us a call at (888) 799-4777 or visit us at http://www.azcomp.com.