Tag Archive for: Medisoft v19

Is Medisoft 19 ICD 10 Compliant?


This is the big question we frequently get – “Is Medisoft v19 ICD 10 Ready?”

The answer is “Yes”, with conditions.

Why Conditionally “Yes”?

Medisoft version 19 has all of the ICD 10 features and tools that you need for the ICD 10 transition. However, if there are any issues that need to be fixed for ICD10, version 19 will not be updated. As always, only the current version will be updated, which is currently version 20.

Upgrade to version 20 for peace of mind, and always stay on the current version to receive the latest updates, hotfixes, patches, and the best features.

When Medisoft version 19 was released late 2013, it was released with all the required elements necessary to make the transition to ICD 10 in October 2014 (which was the due date at the time). While the government may have stalled the release of ICD 10, McKesson did not stop innovating and improving Medisoft for its users.

In March of 2015, the current version of Medisoft (version 20) became generally available with all new features for enhancing patient intake using the Mobile App. The ICD-10 features in Medisoft v20 are in fact identical to those available in v19. However, the ICD 10 features have not been fully put to the test yet.

Don’t get me wrong, the product was built to the ICD 10 specifications available at the time and was tested to the extent it could be, but unlike a typical beta period where it could be tested end to end, payers and clearinghouses were simply not ready to test at the time of release.

What makes ICD 10 so challenging is that in essence payers, clearinghouses and end users all needed to have products released and ready to test with each other. So in essence we are all in beta together. Had the October 2014 date stuck, v19 would have been put to the test, and in the industry of ever changing government/payer/clearinghouse requirements, McKesson would have supported changes to the product because it would have been their current version.

Now that version 20 has been released, if there are any required changes or updates, then those updates will only be written for version 20 as it is McKesson’s policy to only support the current version.

What Needs To Be Updated In Medisoft 19 Or 20?

The truth is nobody knows if an update will be necessary or not. The problem is there are still a lot of unknowns with ICD 10. We like the rest of the industry are still holding our breath to see if all the meticulous development efforts meet the demands of payers and clearinghouses- remember we are all in beta together!

What we can tell you is that providers and payers are actively engaging to complete testing and we are monitoring these exchanges closely.

From our decades of experience in the industry we can also tell you that small patches and fixes are a normal/expected part of working with any newly released software. This is the biggest change in the medical industry in 35 years, and across the board all software systems that have to communicate with each other are all being updated and going through the same process you are.

We are encouraging all of our users to stay in front of ICD 10 by participating in testing, but even the time to do that is starting to run short. If you discover any issues as you test it should be reported to our support department so they can be addressed and resolved as quickly as possible (typically through a software patch/hot fix).

Remember that clearinghouses and payers are also working on updated software in “test mode” so they may make adjustments on their end or change requirements that McKesson will then be forced to respond to. Once we are past the testing phase we will all move to go-live, and on October 1, 2015 the industry as a whole will experience their first live action using the new codes and submitting claims.

Users, and clearinghouses, and payers may still discover that there are little glitches here and there that didn’t come out in testing. The simple truth is testing doesn’t always catch all of the problems and some things may need a little fix or a small update to fix a certain feature.

In these events, McKesson will issue a hot fix, or an update to the software, and as always, it will only be for the current version. At this time, Medisoft v20 is the current version and is the only version that will get any sort of update to fix any of these small issues.

The summary of that long explanation is that Medisoft version 19 has all of the ICD 10 features and tools that you need. If there are any issues that need to be fixed, version 19 will not be updated, only the current version will be updated, which is version 20.

Do You Need To Upgrade From Medisoft 19 To Medisoft 20?

If you are currently using Medisoft version 19, as far as we know you have the tools needed to bill and submit claims with ICD 10 codes. But, you should be aware that you are running a risk that if or when any bugs or issues are discovered, you may find yourself in a situation where you need to do a last minute upgrade because your software is no longer supported.

The good news is that to upgrade to version 20, that is called a one-version-old upgrade, and you will receive the biggest discount available for the new software.

It is always your cheapest option to upgrade to the latest version from the prior year’s version. Staying on the current version is also the way that you can ensure that your practice will get updates to the software when needed, and you’ll always have the latest features.

If you feel the need to upgrade to Medisoft version 20 to be sure that your software works best for ICD 10, we’ll be happy to help you out.

Give us a call at (888) 799-4777.

Having Problems Getting Your Advanced Training DVD’s to Play?

How To Get Your AZCOMP Advanced Training DVD’s To Play

Medisoft Tips and TricksAs most of you are aware, we have a 2-disk Advanced Training DVD set that shows advanced features in Medisoft and also includes training for ICD-10 features in the program.  For some users, when they put the DVD into their computer, the videos won’t play.  If your computer is default set to open in either Google Chrome or Mozilla Firefox internet browsers, the video’s will not play.  In order to get the video’s to work, you have to play them using Microsoft Internet Explorer.

In this quick video, we show you how to get your video’s to play using Internet Explorer.

AZCOMP includes Medisoft advanced training dvd's training videos with every purchase of Medisoft


Video Transcript

We’re going to be taking look at a problem where the training video that you’ve received with your Medisoft program won’t open or play. Let’s go ahead and put the disc in. Now after you put the disc in you should be greeted with an auto run feature on your computer. We’re going to go ahead and click run. From here you can see a list of all the different training videos. Now if your computer is default set to open things with Chrome or Firefox it may not pick up on the plugin that was used to save this video. What we have to do here is go ahead and exit out of whichever internet browser is giving you a problem.

We’re going to go ahead and open the control panel for the computer. Within control panel you’re going to look for network and internet. From there you’re going to look for programs. Default programs and set your default programs. From the list on the left, go ahead and select Internet Explorer. Now double click on set this program as default. This will cause the program to open with every other program as a default. Go ahead and click okay and you can exit out of control panel. Now when you click on the video again you’ll notice that it loads in Internet Explorer and the plugin should play this time. If you have any other questions feel free to give us a call.

Medisoft v19 Support Video: How To Search Reports in Medisoft

Medisoft Support Video – Search For Reports in Medisoft

Medisoft Tips and TricksThere are so many different reports in Medisoft that sometimes it can be confusing how to find the report you are looking for.  You probably know how to do a search for a report but you might not be finding the reports you are looking for.  This video will give you a couple tricks to help you find the reports you are looking for when you search.

If you have any questions or need additional clarification be sure to leave us a comment below.  If you liked the video then be sure to give us a “thumbs-up” in the video.  If you need any additional help with Medisoft please call our support department at 877.799.4777.

Medisoft support video - learn how to effectively search reports in Medisoft.

Medisoft Video – Office Hours Single View Defect Work Around

Medisoft Tips and TricksThere is a known defect in Office Hours for Medisoft when using the ‘single view’.  The major issue is that there is a long delay in switching from screen to screen, or patient to patient, or appointment to appointment.  It is frustrating as a user.  This video shows a way that you can work around this issue by using the ‘multi-view’ feature.  So check out this video and learn a little trick for improved speed and efficiency in the program.

If you have any questions or need any additional information, drop us a comment below.  If you liked the video be sure to “like” it in youtube and leave us a comment there if you want.  If there is anything else you need help with, but sure to call our support department at 888.799.4777.

Medisoft office hours - office hours single view defect work around support video.  Go to the azcomp youtube channel to watch the video.

Medisoft – How to add a new user and set access levels

Medisoft Training – How to Add a New User and Set the Access

This video will show you how to add a new user to the program and set the security access levels inside the program.  So if you have a new staff member in your office and you want to give them their own log-in credentials, and you want to restrict their access levels, then you want to watch this video to show you how to do it.


Medisoft Support Video – How To Open The Clickable CMS-1500 Form

Medisoft V19 Medical Billing Software Support and Training Video – How to open the clickable CMS-1500 02/12 Form

Medisoft Tips and TricksIn this short video we are going to show you how to use one of the most valuable tools that Medisoft has to offer.  That might be a little bit of a stretch but it really is a cool tool.  We are going to show you how to open up the clickable CMS 1500 02/12 form.  The reason you might want to do this is so that you can see where all of the information comes from that you see on the form.  You can click on any field in the form and it will show you where that information comes from in the program.

Click on the video to watch.

Medisoft – How to Restore a Missing Tool Bar

Learn how to restore missing tool bar in the Medisoft Program

When in the Medisoft Program, you may have noticed that a toolbar is missing.  To bring it back, it is very simple.  Also sometimes you might notice that a menu item along the top of the screen is missing.  To bring these back it is also a super simple fix.  Watch this super quick video and we’ll show you how.


If you have any questions or need help with anything else in Medisoft, leave us a comment below and we’ll help you out.

MEDISOFT V19 Support Video: How to fix it when inside and outside lab charges are not printing on statements in Medisoft

What to do in Medisoft v19 when your lab charges are not printing on statements

If you notice that all of your inside and outside lab charges are not printing on your statements, it is because there is a problem with Medisoft.  It’s a super easy fix though, so watch this short video to learn what you can do to fix it when this happens.

If you need other help with Medisoft or our other software, let us know in the comments below and we’ll see what we can do to help out.

How To Stop The Screen From Flickering When Using Office Hours in Medisoft

AZCOMP Support Video: Stop the flickering in Office Hours

New Medisoft iPad AppWhen you are using Office Hours for Medisoft does your screen flicker a little bit?  If that is happening to you then you might be able to fix that after you watch this video.  The cause of the flickering is probably due to the program refreshing over, and over again at too quick of a pace.  So watch this short video and stop the flickering once and for all.



(Be sure to expand the video to “FULL SCREEN” which will help you to bet the best viewing experience.)