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Medisoft Errors: 5016 Error

How to Fix Medisoft Error 5016

When attempting to open Medisoft or while in the program you may encounter an error, Medisoft error 5016.

What does this mean?

Error 5016 typically indicates an issue with the data, like a corrupt table index. This error can occur in many different places within Medisoft.

How can I resolve this?

There is a simple fix to this that could correct the error. If the fix we’ll describe here doesn’t resolve the error. There could be additional data related corruption or more serious issues going on. If this fix doesn’t resolve the error, then we recommend you contact AZCOMP Technologies so we can do more troubleshooting and more advanced repairs.

If you receive the error above when using Medisoft, follow these steps:

  1. Make sure all other Medisoft users have logged out of the program (if you’re using a network version of Medisoft)
  2. Make a backup of your database. Read this post to learn how to create a Medisoft backup.
  3. Run file maintenance in Medisoft. Watch this video below on how to run file maintenance to clear Medisoft error 5016.

After you’ve run file maintenance, log back into Medisoft and the error should no longer appear.

If after completing these steps you are still getting this 5016 error, please call the AZCOMP Technologies Medisoft support department at 480-730-3055.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at 480-730-3055 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Add Modifiers in Medisoft in Two Simple Ways

Did you know Medisoft has the ability to add additional modifiers, allowing you to use more than one?

This quick video (2 mins) will show you how to add and/or default modifiers in your claims. This will also show you how to move your column next to procedure codes in Medisoft, to make it more convenient for you to access.

How does this relate to Telehealth?

(The following information was updated on April 6, 2020 after a correction by CMS was published on April 3, 2020)

The following is a list of Telehealth related Modifiers that may be applied to a claim:

  • 95 Modifier – Synchronous telemedicine service is defined as a real-time interaction between a physician or other qualified healthcare professional and a patient who is located at a distant site from the physician or other qualified healthcare professional.
    (When billing professional claims to Medicare for all telehealth services with dates of services on or after March 6, 2020, and for the duration of the Public Health Emergency (PHE), bill with Place of Service (POS) equal to what it would have been had the service been furnished in-person with modifier 95, indicating that the service rendered was actually performed via telehealth)
  • GT Modifier – The GT modifier is used to indicate a service was rendered via synchronous telecommunication. Distant site services billed under CAH method II on institutional claims still require modifier GT.
  • GQ Modifier – For Alaska or Hawaii only. Services delivered via asynchronous telecommunications system. This modifier may be submitted with telehealth services. Generally, interactive audio and video communications must be used to permit real-time communication between the distant site physician/practitioner and the Medicare beneficiary

COVID-19 Specific Modifier to Indicate the Waiver of Deductibles, Co-payments and Co-insurance for Medicare Patients

(The following information was added on April 9, 2020 to include information provided by CMS in a Special Edition Newsletter from the Medicare Learning Network dated April 7, 2020)

Providers are to apply modifier CS on applicable claim lines to identify COVID-19 testing-related services that are not subject to cost sharing under the Families First Coronavirus Response Act. Covered services include medical visits that that result in an order for or administration of a COVID-19 test; are related to furnishing or administering such a test or to the evaluation of an individual for purposes of determining the need for such a test. The effective date for modifier CS is for services performed between March 18, 2020 through the end of the Public Health Emergency.

For professional claims, physicians and practitioners who did not initially submit claims with the CS modifier must notify their Medicare Administrative Contractor (MAC) and request to resubmit applicable claims with dates of service on or after 3/18/2020 with the CS modifier to get 100% payment. 

For institutional claims, providers, including hospitals, CAHs, RHCs, and FQHCs, who did not initially submit claims with the CS modifier must resubmit applicable claims submitted on or after 3/18/2020, with the CS modifier to visit lines to get 100% payment.

You can find out more information regarding telehealth on this recent blog post.

Check out the video here!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Copy Data from One Practice to Another

How do I get all of my information transferred over from one practice to another?

If you have recently created a new practice in your Medisoft program, most likely the items you use the most are: Diagnosis Codes or Insurance information. Since you would need this in a new practice, this is the easiest way in your Medisoft program to copy this data over from one practice to another.

If you need to add a new practice, and gather the information that is applicable from your previous practice to the new one, with just a few clicks, you can have that information instantly.

Check out the video now!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Inactivate and Reactivate Patients in Medisoft

Can’t seem to find a patient in your Medisoft program?

If a customer calls and tells us they cannot find a patient in their database, this is a good indication that patient was made inactive. Whether they were made inactive intentionally, or not, it is always helpful to know how to make that patients chart active again, or how to make old patients inactive.

In this video we will show you the steps you need to take in your Medisoft program to inactivate a patient, as well as reactivate a patient.

Check out the video now!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to use AR Tracker in Medisoft

Are you one of the billers who is still printing out your aging reports to work your Accounts Receivable?

If you are still printing your AR Reports on paper, I’m sure you can relate to how chaotic the process is. Let’s run through this for a minute:

  • You spend too much time trying to organize how to tackle the data
  • Your data is outdated as soon as you print it
  • Printing on paper is difficult to systematize
  • You’re not able to properly distribute, assign or track your tasks
  • There are too many inefficiencies trying to decipher the data
  • There is too much back and forth between paper and your Medisoft program

Does this all sound familiar?

If you are looking for an easier way to do this, it’s called the AR Tracker. This is an interactive aging tool that is built directly into your Medisoft. The below introductory video will show you how to use this new feature, and why we think this is going to be the most valuable tool you will use in the billing process.

Check out the video now!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Fix Medisoft Error 6420

Why did this ‘Data Files Not Found’ or ‘Data Path Error’ message pop up on my screen?

One of the most common calls we receive in our support department is that a customer is receiving a message on their Medisoft program stating ‘Data Files Not Found’ or ‘Data Path Error.’ You might even look into more on your own, and notice the details show a ‘6420 Error.’ If you have general working knowledge of a computer, this video will be super simple for you to be able to fix this error on your own. Following all of these steps will help you, but know where your server is at prior to watching, to help you be up and running in no time.

In layman’s terms, a 6420 error is notifying you that the workstation cannot connect to the data on the server.

If there is a connection issue of any kind, between workstation and the server, this error will occur. There could be many more ways this error comes up, but this video highlights two of the most common reasons:

  1. The Advantage Program is not turned on
  2. The IP Address on the server has been updated

In the Video we discuss an ADS link you will need to download for one of the easy fixes. You can find that link by clicking the ADS Web Page Link here. You will need to download the link to your desktop.

Check out the video now!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

How to Set Up Color Coding in Medisoft

If you’re looking for better visibility for patient statuses, this is the right video for you.

We’ve received calls from our customers who are looking to be able to identify patients based on their status, whether this is if they are insured, paying with cash upon their appointment, or even if they have a bill that is past due. Medisoft features a color coding option for you in the scheduler, to help easily check patient statuses.

This color coding system has full customization, to be able to set certain colors for different scenarios you may use or need in your office. Check out this video for how-to knowledge on color coding within your Medisoft Program.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

Medisoft Video – Medisoft Day Sheet Report – Difference between “date from” and “date created”

Medisoft Support Video: Learn the difference between the “date from” and “date created” fields in a Medisoft Day Sheet Report

Medisoft Tips and TricksIn this video we explain the difference between the “date created” search and the “date from” search when using the day sheet report.  The difference between these two search fields can cause a log of confusion among Medisoft users.  This video will explain the difference, and hopefully it is explained in a way for you to clearly understand.

If you have any questions or need additional clarification be sure to leave us a comment below.  If you liked the video then be sure to give us a “thumbs-up” in the video.  If you need any additional help with Medisoft please call our support department at 877.799.4777.

medisoft support video - medisoft day sheet

Medisoft – How to Restore a Missing Tool Bar

Learn how to restore missing tool bar in the Medisoft Program

When in the Medisoft Program, you may have noticed that a toolbar is missing.  To bring it back, it is very simple.  Also sometimes you might notice that a menu item along the top of the screen is missing.  To bring these back it is also a super simple fix.  Watch this super quick video and we’ll show you how.

 

If you have any questions or need help with anything else in Medisoft, leave us a comment below and we’ll help you out.

How To Stop The Screen From Flickering When Using Office Hours in Medisoft

AZCOMP Support Video: Stop the flickering in Office Hours

New Medisoft iPad AppWhen you are using Office Hours for Medisoft does your screen flicker a little bit?  If that is happening to you then you might be able to fix that after you watch this video.  The cause of the flickering is probably due to the program refreshing over, and over again at too quick of a pace.  So watch this short video and stop the flickering once and for all.

 

STOP THE FLICKERING!

(Be sure to expand the video to “FULL SCREEN” which will help you to bet the best viewing experience.)