Posts

Top 4 Reasons to Update Medisoft

Top 4 Reasons Using Outdated Medisoft is Risky

Top 4 Reasons to Update Medisoft

Why It’s Important for Your Business to Stay Up to Date on Your Medisoft Software

Businesses often overlook outdated software and only take action when a critical issue happens. The thinking is, “if it’s still working, why fix it?” 

While keeping outdated or legacy software seems like a cost-friendly option, some risks need to be considered in the decision-making process. Suppose you use outdated software just to save a little money, but your operations and revenue depend on that software. That strategy can prove to be a risky business move that could cost you a lot more in the long run. 

Medisoft is the lifeblood of the revenue stream in the office. It warrants top priority. If Medisoft goes down or starts acting up, it will impact your revenue and the entire business. In today’s competitive business space, you cannot afford downtime. 

So, why should you keep Medisoft up to date? 

1.  Efficiency

In this industry, full of technical complexities, things are constantly changing – from government regulations, insurance requirements, clearinghouse updates, Microsoft Windows updates, etc. 

The longer old software gets from the current version, the more challenges and issues will occur. That is for sure. Legacy software needs to be updated to accommodate the recent changes. 

For example, we commonly receive calls from panicked customers who updated their computers, only to find out that the old version of Medisoft they are using isn’t compatible with the new computer’s operating system. In these cases, the office experiences days of downtime with disruptions to its operations and cash flow. This would have been fine if they were using the current version of Medisoft. 

Additionally, older software versions run slower and consume more time with help desk calls and maintenance. The team gets more frustrated since the applications and tools are not running smoothly, and they have to wait for fixes. 

Typically, offices that stay current run more efficiently and save money in the long run compared to those that continue to use older software versions.

Stop doing things the hard, time-consuming, inefficient way. Suppose you are using Medisoft that is two versions back or more. In that case, you probably spend a lot more time tracking claims, organizing reports, and working the collection process than you need to. 

With Medisoft Version 27, you get the following:

New features that save you time. Don’t burden or bog down the business. Instead, give the billing staff the tools to be successful and allow them to organize and work efficiently. This pays off big in the short term and bigger in the long term. 

For example, in today’s world, where patients are now paying most healthcare costs, businesses need the tools to collect those payments from the patient. Current versions of the software have real-time patient estimation tools. 

Better customer experience. The other benefit of staying up to date on your software is demonstrating to clients and customers that a business is committed to providing them with the best possible service. This can help build loyalty and trust between the company and its clients.

Cost savings. While new software may have a higher upfront cost, it reduces the risk exposure and helps save over the long term. Technology is highly dynamic, and an organization must keep pace to reduce costs. The new Medisoft software features and functionalities improve efficiency and reduce expenses. This ultimately reflects in the bottom line. 

2.  Compatibility

Older versions of Medisoft are not compatible with newer computers and other up-to-date software. 

When a business installs a new computer with a new Microsoft Operating System, the older Medisoft may not be compatible. 

When a new printer is installed, when anti-virus software gets updated, when a new firewall is installed, or new scanners are installed, the older version of Medisoft may not be compatible.

As a result, employees using the older version of Medisoft could experience slowness, errors, and the program crashing, restarting, or freezing. All these challenges due to incompatible software ultimately impact the business’s productivity, efficiency, and cash flow. 

The newer Medisoft software comes with system enhancements, patches, and updates that improve the software’s performance and improve the way it works with and interacts with other programs and the hardware it is installed on. Sometimes, Microsoft releases a new operating system in the middle of the year. The current version of Medisoft isn’t designed to be compatible with that new operating system. In this case, if a Medisoft user installed that new operating system on their computer, it could cause Medisoft to not work. In this case, the developers of Medisoft will update the currently supported versions of Medisoft and then issue the update. This allows users with the current version of Medisoft to go ahead and update their operating system without fear of compatibility issues with the new operating system. Older versions of Medisoft will not get any updates.

3.  Keeping up with Compliance, Regulations & Industry Changes

In the healthcare industry, things are constantly changing – from government regulations to insurance requirements to clearinghouse updates to industry trends and more. In these cases, using outdated software could be a major liability to your business.

To comply with HIPAA regulations, you must maintain the current and supported version of the software that accesses ePHI. Running unsupported software poses a significant security risk to your healthcare business, as stated in HIPAA rule 45 CFR 164.308 (a)(5)(ii)(B).

Beyond being required by HIPAA to keep your software current, there are benefits to using the current version of Medisoft. 

When something changes in the industry that has a direct impact on the way the software performs or functions, staying on the current version of Medisoft is how you’re able to keep up with those changes and not get left behind. 

The 21st Century CURES Act and the No Surprises Act are two recent federal regulations impacting how healthcare providers do business. Current versions of Medisoft are programmed to keep a medical office compliant with these laws. Older versions of Medisoft will not do what is required to maintain compliance. 

Those two laws also have certain elements that will be implemented in the coming months and years. The current version of Medisoft is equipped, and future versions will be equipped to handle these elements of the law.

Lastly, certain aspects of the healthcare industry will shift from time to time. Over the past several years, there has been a trend of an increased financial burden on patients, and it looks like that trend will continue. With a trend like that going on, if a healthcare provider wants to adjust their billing practices to ensure they are keeping up with this shift, then it would be helpful if the software they use would provide tools to help them adjust. The current version of Medisoft has introduced features that will help the practice get accurate information from the patient’s insurance provider. With the insurance information automatically updated in Medisoft, the provider can collect the patient’s portion more promptly.

In the future, there will be other shifts in the industry. Keeping current on your Medisoft software will help your business keep up with the changes and not get left behind.

4.  Safety and Security for Your Business

In addition to what was already discussed earlier in this article concerning staying compliant with HIPAA security regulations, other security risks are associated with using outdated software.

One of the primary purposes of software developers releasing updates is to fix vulnerabilities and update security features and settings. With each new release of Medisoft, there are always updates to the system, making the software safer and more secure.

Aside from vulnerability updates and patches, Medisoft has also been busy adding new security features and changing security settings. Medisoft user settings and policies have been updated. Password policies have been updated. The ability for the administrative user to audit login records is now included. These security upgrades make it easier for a practice to keep their data safe and secure.

In summary

When a Medisoft user is trying to evaluate if they will upgrade to the current version, there is much more to consider than just price. And, there is more to consider than looking to see if there is a new feature they like. 

When a business uses older and outdated software for its critical functions, they need to understand that they are accepting risks. These risks may impact productivity, revenue, security, compliance, and more. And they are risking getting left behind with industry changes and regulatory changes.

When a practice chooses not to upgrade, it is obvious that they are saving the money that would have been spent on the upgrade, but is that savings worth all the risks? Is that savings going to help the business become more profitable? Will that savings make it harder to run an efficient and productive business?

At the end of the day, it is left up to the leaders of each business to decide. We hope this article provides a little extra perspective to make the decision-making process easier.

How to Fix BCBS NPI Rejections in Medisoft

If you have been experiencing rejections from Blue Cross Blue Shield (BCBS) regarding your submissions over individual NPI numbers, instead of group NPI numbers, this video will be helpful for you. With the recent requirement changes through BCBS, this video will give you a better understanding how how the NPI number is pulled to certain boxes within your Medisoft.

We have seen some of our customers, specifically in Arizona and Georgia, experience these rejections due to new requirements through BCBS, but this is also happening in other states.

Check out the video below and let us know if this helpful for you, too!

Watch the Video Here!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: https://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at 480-730-3055 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

Medisoft Errors: 5016 Error

How to Fix Medisoft Error 5016

When attempting to open Medisoft or while in the program you may encounter an error, Medisoft error 5016.

What does this mean?

Error 5016 typically indicates an issue with the data, like a corrupt table index. This error can occur in many different places within Medisoft.

How can I resolve this?

There is a simple fix to this that could correct the error. If the fix we’ll describe here doesn’t resolve the error. There could be additional data related corruption or more serious issues going on. If this fix doesn’t resolve the error, then we recommend you contact AZCOMP Technologies so we can do more troubleshooting and more advanced repairs.

If you receive the error above when using Medisoft, follow these steps:

  1. Make sure all other Medisoft users have logged out of the program (if you’re using a network version of Medisoft)
  2. Make a backup of your database. Read this post to learn how to create a Medisoft backup.
  3. Run file maintenance in Medisoft. Watch this video below on how to run file maintenance to clear Medisoft error 5016.

After you’ve run file maintenance, log back into Medisoft and the error should no longer appear.

If after completing these steps you are still getting this 5016 error, please call the AZCOMP Technologies Medisoft support department at 480-730-3055.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: https://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at 480-730-3055 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!

Medisoft Version 22 Training

Medisoft V22 General Release

Medisoft Version 22 has been released by eMDs, and customers can now purchase and install version 22 by calling our office at (480) 730-3055! If you purchased version 22 from us during the pre-release sale, we will be distributing the serial numbers to you over the next few weeks. Please feel free to contact us if you have any questions.

Medisoft Version 22 – Practice Management Software for Healthcare Providers

Medisoft continues to be the best software available for independent physicians to manage their practice. Medisoft will help you to efficiently and effectively manage your schedule, manage your claims, and manage the complete revenue cycle with your patients.

You’re Going to Love These New Features Within Medisoft V22

Accounts Receivable Tracker

The new AR Tracker tool will allow your staff to focus in on their Accounts Receivable and work outstanding balances from within Medisoft. With advanced filtering capabilities, and the ability to create and assign tasks, staff can create customized workflows to help bring more of your revenue back in the door.

Enhanced Eligibility Checking

With the shift of payment responsibility over to patients, it’s more important than ever before to get up to date eligibility and benefits information at or before the time of service. eMDs has invested in major upgrades to the eligibility checking system in medisoft version 22, including better automation and more EDI partners to work with.

Payment Processing Improvements

Batch posting of remittances has been upgraded to allow you to partial post. You can now print an EOB for a single claim. New filtering options make it easier to find claims that are ready to post and make you more efficient.

Claim Status Checking

In version 22, you can now initiate a true claim status check through your clearinghouse and receive an electronic response that updates the status of claims. Making it even easier to know when you are getting paid!

Expanded Medisoft Mobile Functionality

Medisoft Mobile has been given an overhaul in version 22. It now includes a brand-new user interface, new levels of customization for your superbills and patient questionnaires, as well as support for Apple iPhone and iPad.

Get Medisoft Version 22 With a Medisoft Subscription

Medisoft Monthly

Medisoft users have been thrilled that they can now pay a low monthly price for Medisoft. With Medisoft Monthly™, you will always be on the most current version, you’ll get professional installation, unlimited technical support, training and many more valuable tools and services to help you get the most out of Medisoft.

With these items bundled together, we’re able to offer you the lowest price available anywhere!

Go to our website here to learn more about Medisoft and how we can help your practice be empowered to deliver the best care for your patients. Or, give us a call at (480) 730-3055 to find out more about pricing.

Cloud Hosting

Medisoft Cloud Hosting

Medisoft Hosting by AZCOMP provides you the benefits of hosted software without the hassle of purchasing, configuring, maintaining, or supporting the hardware!

Medisoft

Medisoft Deposit List

Medisoft Deposit List Overview

Within Medisoft, the deposit list allows you to post, track and edit payments.

In this snippet from our recent Medisoft U training we review some of the features found within the Medisoft deposit list!

Deposit List

Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!


FREE Medisoft Training Webinars

No matter how long you’ve been using the program, everyone can benefit from a little training. Whether you are looking for a refresher, or to learn some new tips and tricks to make you more efficient and productive, these Webinars are a great resource.

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

 

If you have any questions, be sure to check out our webinar registration page or give us a call!

Automating Payments in Medisoft

How to Automate Payments In Medisoft

Eliminate the headaches and save time by automating your Billing and Payment Systems with the new StoredPay and PlanPay!

In this segment from our Medisoft-U Training series, we will be reviewing how to use StoredPay and Planpay in Medisoft.

 


FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Medisoft Webinars

 

 

 

 

 

 

 

 

 

If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055

Medisoft Support Tip: Windows Within Medisoft Not Opening Properly

What to do when windows in Medisoft are not properly opening

The Medisoft support department at AZCOMP Technologies typically resolves around 1000 unique support cases for hundreds of customers every month. A question we get frequently has to do with a Medisoft user not being able to find windows that are opened within the program.

For example, if a Medisoft user were to launch the Transaction Entry portion of the Medisoft program, the window for Transaction Entry would disappear, or the user couldn’t find it. Has something like this ever happened to you?

The problem is that the window was automatically “minimized” within Medisoft, making the open window difficult to find.

This is a very easy solution, and we decided to explain it with a quick video.

Watch the video:

We hope the video helps!

If you need Medisoft Support, please give us a call! We are the Medisoft experts!

Medisoft Support

 

How To Make A Backup in Medisoft

Making a Medisoft Backup

Backups are critical in ensuring that your data remains intact and accessible if damage or corruption occurs.

For businesses processing a lot of transactions, even a minute of data loss can be very costly. Many small businesses can survive with some data loss, but any data loss comes at a cost. As a result, it is left to business decision makers to determine what the cost of recovering or recreating the data would be and what the potential loss of revenue might be if the data is not able to be recovered or recreated.

In this segment from our Medisoft-U Training series, we will be reviewing how to properly make an In-Program Medisoft Backup.

Have your backup done automatically, regularly, and securely with our remote cloud backup services. Experienced peace of mind for as little as $20 a month.


FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Hand pointing to Internet of Things concept on light brown wall background

If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055