Posts

MEDISOFT Support Video – How to upgrade advantage database when you purchase additional licenses

Medisoft Tips and TricksIf you buy additional user licenses in Medisoft, then you will need to update the advantage database on your server.  This video will walk you through the process to help you avoid any confusion and mistakes.  As always, if you have any trouble with this or need additional clarification or help with any other problems, be sure to give our support department a call at 888.799.4777.

If you are having any other problems with Medisoft, feel free to write a question here in the comments and we’ll get back to you.  We might not be able to solve all the problems through the comments, but we’ll give it a try.  If that doesn’t work out then give our support department a call and we’ll help you out over the phone.

Medisoft support video - how to upgrade advantage database for Medisoft if you purchase additional licenses

How To Restart A Prescription When It Is Stuck At the SureScripts Server In Medisoft Clinical or Lytec MD

AZCOMP Support Video: What to do when a prescription is stuck in the SureScripts server of your EMR.

This is an error that occurs when you’ve sent a prescription to the pharmacy but yet in your system it still says “transmitted”.  When that occurs there is usually some sort of miss-communication with the server at SureScripts, which is where all of the prescriptions go through when they are getting transmitted.  It is pretty easy to re-set this and fix the problem.  Watch this short video to see how you can fix the problem.  This video is shown in Medisoft Clinical but is also the same in Lytec MD EHR systems.

If you like this video or if you thought it was helpful, be sure to click the “like” or “thumbs up” button in YouTube.  If you want to see more videos like this you can subscribe to our channel to get the new videos when they come out.  Leave us a comment or ask us a question below in the comments section if you need help with anything else.

Here is the video…(don’t forget you can increase the size of the video to ‘full screen’ by clicking the icon in the bottom right hand corner of the screen)

Learn Why 2 Service Lines Did Not Go On Same Claim In Revenue Management for Lytec or Medisoft Users

AZCOMP Support Video: In Revenue Management, Learn Why 2 Service Lines Sometimes End Up On Different Claim.

AZCOMP logoIf you are using Medisoft or Lytec, you can have this same issue.  Sometimes when printing claims for one patient, you will get 2 service lines that did not go on the same claim.  In this video, Josh will explain why that happens and how to fix it when that does happen. It is a pretty simple fix.  As always, if you have any questions about this or need additional help, please call our support department at 888.799.4777.

Also if you have any comments or other suggestions, feel free to share them in the comments below.  If you like the video, the let us know by clicking the “Like” button there on the YouTube Video.

Watch Video: Two Service Lines Not On Same Claim in Revenue Management for Medisoft or Lytec.

How To Set Cycle Billing For Printing Statements In Medisoft

AZCOMP Support Video: In Medisoft you can set cycle billing for printing your statements

medisoft tips and tricks

The cycle billing feature lets you print patient statements every certain amount of days. This feature allows you to set a cycle for your statements in an easy and efficient way. This feature is only available for Medisoft Advanced and Medisoft Network Professional. Tony, one of our many phenomenal support technicians, tells us how we can achieve setting up this feature in under two and a half minutes.

 

Video: How To Set Cycle Billing For Printing Statements In Medisoft

3 Medisoft Clinical & Lytec MD Support Videos

AZCOMP Support Videos: 3 Video’s For You Today

tips and tricksIn this post we are highlighting 3 video’s that cover some more basic functions in Medisoft Clinical/ Lytec MD but seem to be hanging people up.  So, watch all 3!  In the first video we will show How to Set Up A New User.  In the second video watch How To Set User Access Levels.  In the last video, see How To Merge Duplicate Patient Files.  All three of these video’s are done by our EMR/EHR support guru Aimee!

Be sure to contact our support department if you have any additional questions about these features.

Video #1: How To Set Up A New User In Medisoft Clinical or Lytec MD EHR Programs

Video #2: Setting User Access Levels In Medisoft Clinical And Lytec MD EMR Programs

Video #3: How To Merge Duplicate Patient Files In Medisoft Clinical or Lytec MD EHR Programs

How To See 12 Diagnosis Codes In Transaction Entry Screen Of Medisoft V19

AZCOMP Medisoft Support Video: How To See 12 Diagnosis Codes in Transaction Entry Screen of Medisoft V19

medisoft tips and tricksIn this video, learn how to be able to see 12 different diagnosis codes in the transaction entry screen of Medisoft 19.  In previous version, and in the default mode of Medisoft 19, you can only see 4.  So this will show you what you need to do to be able to see up to 12.  This is a tutorial video from the AZCOMP support department, trying to make your life a little bit easier when using Medisoft.

Medisoft Training Video from AZCOMP: 12 Diagnosis Codes In Medisoft Version 19

How To Create A Support Ticket On The AZCOMP Support Portal

AZCOMP Support Video: How To Create A Support Ticket On The AZCOMP Support Portal!

azcomp tech sells medisoft and lytec

Empowering Small Practices To Deliver The Best Care

In this video, learn how to use our amazing tool the Support Portal.  In here, you first need to get a user name and password in order to access the portal.  In order to get your username and password, send an email to support@azcomp.com to request login access, or call our support department at 480.497.7480 and request it over the phone.

Inside the support portal, you can create a support ticket at any hour of the day or night.  You can also check the status of your ticket, see what technician is working on it, and you can see what they did to resolve your ticket.  All of your tickets you created at the support portal will be cataloged here too, so you will be able to see what your support history is, and see what a technician did to fix a previous error.

So watch this video here and learn how to use our phenomenal support portal.

Find Missing Tabs Or Toolbars In Medisoft V19

AZCOMP Support Video: In Medisoft Version 19, Find Missing Tabs Or Toolbars

medisoft tips and tricksThis is a very quick video to show you how to find missing tabs or toolbars, or to turn off other tabs or toolbars, and how to rearrange your toolbars in Medisoft version 19.  Our Medisoft support guru, Dan does a real good job just getting right to the point and showing what you need to know to help you find your tabs and toolbars and customize those items.

Video: Find Missing Tabs & Toolbars

Find A Missing Claim Or Statement In Medisoft Version 19

AZCOMP Support Video: How To Find A Missing Claim Or Statement In Medisoft V19

medisoft tips and tricksIn this video learn how to find a missing claim or missing statement in version 19 of Medisoft.  The trick is that these items are just hidden, so you need to know how to find them and make them “un-hidden”.  Dan, our medisoft support guru shows us how in this quick video.

Video: Find Missing Claims or Statements In Medisoft

How To Customize The View In Medisoft Version 19

AZCOMP Support Video: How To Customize The View In Medisoft v19

Medisoft VideoIn this video, learn how to customize the view in Medisoft V19.  This is a great feature in Medisoft 19 which allows you to set things up that best fit your own workflow rather than changing your workflow to adapt to the way it comes set up standard.  You can add or remove columns, change the width of the columns and the order that the columns are set up among other things.  It’s a short video so watch and learn how to customize the view in Medisoft!

Video: Customize The View in Medisoft