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Medisoft Support Tip: Windows Within Medisoft Not Opening Properly

What to do when windows in Medisoft are not properly opening

The Medisoft support department at AZCOMP Technologies typically resolves around 1000 unique support cases for hundreds of customers every month. A question we get frequently has to do with a Medisoft user not being able to find windows that are opened within the program.

For example, if a Medisoft user were to launch the Transaction Entry portion of the Medisoft program, the window for Transaction Entry would disappear, or the user couldn’t find it. Has something like this ever happened to you?

The problem is that the window was automatically “minimized” within Medisoft, making the open window difficult to find.

This is a very easy solution, and we decided to explain it with a quick video.

Watch the video:

We hope the video helps!

If you need Medisoft Support, please give us a call! We are the Medisoft experts!

Medisoft Support

 

How To Make A Backup in Medisoft

Making a Medisoft Backup

Backups are critical in ensuring that your data remains intact and accessible if damage or corruption occurs.

For businesses processing a lot of transactions, even a minute of data loss can be very costly. Many small businesses can survive with some data loss, but any data loss comes at a cost. As a result, it is left to business decision makers to determine what the cost of recovering or recreating the data would be and what the potential loss of revenue might be if the data is not able to be recovered or recreated.

In this segment from our Medisoft-U Training series, we will be reviewing how to properly make an In-Program Medisoft Backup.

Have your backup done automatically, regularly, and securely with our remote backup services. Experienced peace of mind for as little as $15 a month.

 


FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055

Medisoft

Configuring Medisoft to Apply Tax Automatically

Within the Medisoft Program Options, you can configure the program to automatically apply taxes for services, products or procedures.

In this snippet from our recent Medisoft U training covering program options, we will be reviewing the steps to set up Medisoft to apply taxes!

Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!


FREE Medisoft Training Webinars

No matter how long you’ve been using the program, everyone can benefit from a little training. Whether you are looking for a refresher, or to learn some new tips and tricks to make you more efficient and productive, these Webinars are a great resource.

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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If you have any questions, be sure to check out our webinar registration page or give us a call!

Setting Up A New Provider In Medisoft

New Provider Set Up In Medisoft

Setting Up a New Provider in Medisoft can be tricky. There are several fields that are required by insurance, and if done incorrectly, can lead to claim rejections and other issues down the road.

In this segment from our latest Medisoft U Training Webinar, we will be going over the proper way to configure a new provider in Medisoft!

Visit our YouTube Channel, for more videos just like this.

No matter how long you’ve been using the program, everyone can benefit from a little training. Whether you are looking for a refresher, or to learn some new tips and tricks to make you more efficient and productive, these Webinars are a great resource.

FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Hand pointing to Internet of Things concept on light brown wall background

If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055

 

 

How to Disable Medisoft Mobile To Free Up A User License

If you are out of user licenses, you can temporarily disable the mobile application to free up a user license.

When you are running the Medisoft Mobile Application, it is taking up one of your user licenses. If you get an error saying that you have “too many users logged in”, you could disable the mobile app if you are not using it at the time.

This video will show you how to disable the mobile app when needed and restart the mobile app as well.

* Note: This fix is for Network Professional Versions of Medisoft and changing of the service is something that will need to be done on the server computer

You can also make it so that the app starts up automatically when you log-in to Medisoft, or make it so that you have to manually start it for only the times when you need to use it.

Check out the video here:

Purchase Medisoft from AZCOMP and get your free medisoft mobile app to help improve your practice and workflows

 

Visit our YouTube Channel, for more videos just like this.

Video Transcript:

When logging in to Medisoft, if you ever see the error that says there’s too many users logged on, it could be a service that’s running. Simply click on your Windows button, type in the word services.msc, and hit enter. Under the list of services we’re going to look for McKesson MSL mobile API server.

If it’s running, status running, then that’s taking up one license. If you’re not using the mobile service by Medisoft, it’s safe to go ahead and disable this.

You can do this by stopping the service, right click and stop, and then right click, go to properties, and make sure this is on manual, not automatic. Either manual or disabled will work. Next time you start Windows it won’t start up automatically. You can close out of the services and then try logging on again.

 

FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Eligibility Verification Medisoft

 

 

Medisoft

Adding Custom Menu Items in Medisoft

Adding Custom Menu Items in Medisoft

Have you ever wanted to add a menu item into Medisoft, such as a link to your clearing house portal?

Medisoft has the ability to add and customize menu items in the Tool Bar.

In this video, we will be explaining the required steps to add a link to the Relay Health Clearing House Portal for easy checking of submitted claims!

What is the Benefit of Adding a Link?

By adding the Relay Health Link to Medisoft it will allow you to easily access your clearing house portal to check submitted claims from within the program with a few clicks.

Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!


Need some personal attention or to talk with a Medisoft technician?

We can help with all your Medisoft needs. Give us a call or click the image below to learn more.

Resolving Slow Loading Reports in Medisoft

Medisoft Tip: Resolving Slow Loading Medisoft Reports

Have you ever attempted to print a report out of Medisoft and noticed that it’s taking longer than it should?

When generating reports there is a known issue that causes small reports to take a very long time to load.

In this video we will explain the required steps in order to resolve this issue in Medisoft Reports.

medisoft report fix

 

What causes this?

There are two files within the medisoft program that controls how reports generate and render (“ RepField”) Files. Over time, these file often becomes “bloated” with information. When this occurs it will cause a delay in the loading of reports out of medisoft.

File (1 of 2)

File (2 of 2)

After replacing the ‘bloated files’ all reports should load at a much faster rate!

Attend Our FREE Medisoft Training Webinars

These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Eligibility Verification Medisoft

Resolving Revenue Management “Connect, Create, Cancel”

Reconnecting Revenue Management in Medisoft

When attempting to connect to Revenue Management, you may encounter an error like the one shown below.

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Typically this occurs when the system has lost its connection to the database due to either a reboot of the server or an outage at the office.

If your Revenue Management has been previously configured and connected, but has become disconnected, this video will show you how to reconnect to the database.

Reconnecting Revenue Management when it becomes disconnected in Medisoft

reconnect-revenue

 

Check out our YouTube Channel, for more videos just like this.


Attend Our FREE Medisoft Training Webinars

These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Eligibility Verification Medisoft

What Is Medisoft Monthly™?

Medisoft Monthly

Thanks for the Idea!

We’d like to take credit for Medisoft Monthly, but the truth is it was the idea of our awesome customers

We kept hearing the same complaints suggestions from our customers and we decided we needed to change some things. So we did! We came up with the idea of Medisoft Monthly based off of all the suggestions we’ve heard over the years and we couldn’t be happier with how much our customers are LOVING IT!

By far our happiest customers are those that are on Medisoft Monthly™.

What is Medisoft Monthly?What is Medisoft Monthly?

Medisoft Monthly is so simple and switching couldn’t be any easier. Give us a call at (888) 799-4777 or visit our Medisoft Monthly™ website to learn more.

What Some of our Customers Are Saying

“AZCOMP Technologies, Inc. is by far the most expert and expedient technological medical support company that I have ever worked with! They are responsive, patient and quite generous and encouraging with their time and emotional assistance. The technicians are especially sensitive to the fact that they are often working with older Providers of Service as opposed to young technologically astute Office Managers and they always make sure that you are both comfortable and confident in the approach they use to teach us all the new tools and techniques that are available in the software programs! I am so impressed with their entire staff!”

– Lila Evans

“My doctor has been with AZCOMP for years and they have proven to be very helpful. The staff is very friendly and helpful and they always take care of my issues.”

– Roe Lacasse

Learn More About Medisoft Monthly™

Making the switch to Medisoft Monthly couldn’t be easier. Give us a call at (888) 799-4777 to speak with a product specialist and get all the details. Or, you can visit our Medisoft Monthly™ website for more information.

Medisoft Monthly - Finally!

Video Transcript:

We can’t tell you how many customers buy Medisoft and think the installation and training should be included because everyone needs both of those, right? We’ve also heard countless times that having to upgrade every single year is a pain and it’d be nice to just always get the new features as they’re released.

We came up with Medisoft monthly. What is Medisoft monthly you ask. It’s a low-cost monthly plan for Medisoft users.

It, of course, includes Medisoft; you’re going to get the current version and all future versions, plus we’re going to do the installs for you. They’re going to be done quick and they’re going to be done right. You also get support, so you can call in anytime and get help fast instead of tinkering around and wasting time trying to figure it out. Training, you’ll have access to tons of training videos. There is, of course, basic training for newbies to get started, but there’s even more advanced training for those who are already comfortable with the software and want to be super-efficient. We’re also including secure backup because, yes, everyone should be backing up and doing it properly.

There are even more extra perks. Medisoft monthly is pretty awesome.

I know what you’re thinking, that’s going to be way too expensive, but customers on Medisoft monthly actually end up paying less. Instead of large sporadic lump sums, they have a consistent small amount, and because we can bundle stuff the cost is so much lower. Medisoft monthly customers are by far the happiest customers we have, so go ahead and make the switch to Medisoft monthly. You won’t regret it.

How To Print Reports to PDF In Medisoft

You Can Learn To Print Medisoft Reports to PDF

These days, the reports within Medisoft are heavily relied upon to provide you with accurate account information as well as financial and other breakdowns.

If you have ever needed to print a report out of the Medisoft program, you may have noticed that this isn’t exactly a straight forward task.

In this quick Medisoft video, we will be going over how to easily print or save your reports to PDF,

Watch this short video below:

How to easily print Medisoft reports to pdf

 

Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!

Need some personal attention or to talk with a Medisoft technician?

We can help with all your Medisoft needs. Give us a call or click the image below to learn more.