Tag Archive for: Medisoft Help

Medisoft Errors

Medisoft Advantage Errors Defined

Errors in Medisoft can be frustrating, and can keep you from getting important work done. To make matters worse, the errors are not easy to read, making it even more difficult to determine the cause.

This is a list of the most common errors that we encounter in Medisoft, as defined by the creators of Advantage Database. If the issue you are experiencing is not listed below, or you would like some additional assistance in resolving the problem, please give us a call at (888) 799-4777 or check out our support options.

Medisoft Support

Common 5000-Level Medisoft Errors

*Note: 5000 level errors may often indicate issues with data

5002 – AE_COMM_MISMATCH

The Advantage Client Engine client version used is not compatible with the version of the Advantage server that was found. Upgrade your Advantage server to a newer version.

5016 – AE_INVALID_INDEX_ORDER_NAME

Advantage could not find an index order with the specified name.

How to Fix Medisoft 5016 Error

5018 – AE_INVALID_HANDLE

The handle given was not recognized by Advantage. Verify the specified handle is open/active.

5118 – AE_INVALID_CONSTRAIN_TYPE

The statement constrain type specified was invalid. Valid choices are ADS_CONSTRAIN and ADS_NO_CONSTRAIN.

5137 – AE_NO_OBJECT_FOUND

No database object matching the search condition was found in the data dictionary.

5138 – AE_PROPERTY_NOT_SET

A request was made to get a property for an object in an Advantage Data Dictionary, but that property was not set for that object.

5176 – AE_ILLEGAL_USER_OPERATION

Problem: An operation was performed that is not legal to perform with the current user’s privileges. Most often this error is returned when a user attempts to change another user’s password, Internet access property, or logins disabled property.

Solution: Log in as the administrator (ADSSYS) or as the specified user to perform the operation. This error code has the same meaning as the 5054 AE_PERMISSION_DENIED error.

5177 – AE_TRIGGER_FAILED

Trigger execution failed. Trigger execution failed either because of an Advantage error, or because the trigger code itself reported an error via the __error table. The error will be accompanied by a second error string, which will describe the exact problem encountered.

5185 – AE_LOCAL_CONN_RESTRICTED

Advantage Local Server connections are restricted when used from a web server, an application server, a terminal server, or any other type of middleware or server product used to access data on behalf of remote computers.

If you receive this error, it is because your application attempted to make a local server connection from one of these restricted environments. Please review the Advantage Local Server Connections portion of the end user license agreement (license.txt, Section B) for details.

It is possible to get this error when you are not violating the license agreement. If, for example, your web application accesses local data that it uses internally, but is never transferred to a client, that usage is legal.

If you are using the Advantage Local Server to access data in this manner (or some similar manner where no data is used or seen by a client), and you receive this error code, you can add the following line to the ads.ini file under the [SETTINGS] section to disable this check:

MTIER_LOCAL_CONNECTIONS=1

Common 6000-Level Medisoft Errors

*Note: 6000-level errors often indicate networking issues

6097 – Bad IP address specified in connection path or in ADS.INI file

Problem: The Advantage Database Server was not found at the IP address and port specified in the connection path or in the ads.ini file.

Solution: Verify the following:

The IP address and port are correct for the Advantage Database Server you are trying to connect to. If you are specifying the address and port in the connection path (e.g., //server:port/path or //ip:port/path), verify that both are valid values.

The Advantage Database Server is currently running.

How to Fix a Bad IP Address 6097 Error in Medisoft

6410 – Destination address not available

The Connection with the server was unable to be established.

6420 – Unable to “discover” the Advantage Database Server

Problem: The Advantage application was unable to connect to the Advantage Database Server.

Solution: Several problems can cause this error to occur. Some common solutions are listed below. Reference the Advantage Knowledge Base for more detailed descriptions and a more complete list of known error cases.

Verify the Advantage Database Server is installed and running on the server where the database is located.

If attempting to use the Advantage Local Server and not the Advantage Database Server, make sure the application’s “server types” setting is set to use the Advantage Local Server.

If using the Native SQL Utility in the Advantage Data Architect, and you desire to use the Advantage Local Server and not the Advantage Database Server, make sure the Advantage connection type is set to “Local (ALS)”. This can be done via the Query Options dialog that is accessed by clicking the button that has the screwdriver, hammer, and wrench on it.

If the server is NetWare 5 or greater, make sure the version of the Advantage Database Server is 5.6 or greater, and make sure the Advantage client is v2.6 or greater.

If communicating to a server that only has IPX installed, make sure the Advantage client is enabled to send IPX packets.

If running through a firewall, make sure the Advantage IP send and receive ports are properly configured and opened up through the firewall.

How to Resolve 6420 error in Medisoft

6610 or 6633 – The Advantage Database Server did not respond to a database request in a timely manner.

A communications problem has occurred between the server and workstation.

How To Resolve 6610 or 6633 Error in Medisoft

Common 7000-Level Medisoft Errors

7003 – Maximum number of users exceeded:

Problem: The maximum number of users are already connected to the Advantage server.

Solution: Upgrade to a version of the Advantage Database Server that allows more users or wait until a current user logs out.

How to Resolve a 7003 Error in Medisoft

7004 – Maximum number of work areas exceeded:

Problem: The maximum number of configured work areas are already in use.

Solution: Increase the setting for the WORKAREAS configuration value in the Advantage Database Server for NetWare configuration file, ADS.CFG. If no WORKAREAS configuration key exists in ADS.CFG, add one and set the value to larger than the number of CONNECTIONS multiplied by 25 (which is the default value for the number of work areas if no WORKAREAS configuration key exists). Then re-load the Advantage Database Server.

7010 – Problem with Advantage server file read:

Problem 1: The Advantage server was unable to read from the specified file.
Solution 1: Check the status of the network and repeat the command.

7017 – Corrupt IDX, CDX, or ADI index:

Problem: The current CDX, IDX, or ADI index file contains corrupt or invalid data.
Solution: Rebuild the index.

7038 – Invalid record number

Problem: Attempted to read a record and the record number is greater than the number of records in the file. This error often results from using an index that contains more keys than the table has records. This can occur if a Pack or Zap is performed on the table when the index file(s) was closed.

Solution: Reposition to a valid record number. Reindex the index(es) that contain more keys than the table has records.

7040 – File creation error:

Problem: An error occurred when attempting to create a table or an index file.

Solution: Verify the directory where the file is to be created is accurate and exists. If the file already exists, verify no other users currently have the specified file open. Make sure the user has sufficient access rights to create and open the specified file (if using Advantage “check rights” security with free tables).

7041 – File not found:

Problem: The table or index file to be opened does not exist.

Solution: Make sure the directory where the file is to be opened is accurate and exists.

7057 – Record update failed:

Problem: The key value produced from this record was not unique, and the index for the current table has the UNIQUE property.

Solution: Replace the key value field(s) with a unique value(s). If this is not possible, cancel the operation. When using the Advantage Client Engine API directly, call AdsCancelUpdate. When using the Advantage TDataSet Descendant, use the TTable.Cancel method.

7058 – Corrupt ADI index:

Problem: The current ADI index file contains corrupt or invalid data. It is possible that the index file was created with a version of Advantage Database Server greater than the version you are currently using. For example, if Advantage Database Server 7.0 or greater is used to build a full text search (FTS) index, it is not possible to open that index file with prior versions of Advantage.

Solution: Rebuild the index.

7059 – Unique index creation error:

Problem: An index with the UNIQUE property was not able to be created because data in the table produced non-unique key values.

Solution: Make sure that the table data used to create the unique index is unique. When the record(s) was found that would cause a non-unique key to be place in the index, an error was logged in the Advantage error log (ADS_ERR.ADT or ADS_ERR_.DBF). That error log entry will indicate the record number, the tag name, and the index name associated with the non-unique index value. Use the Advantage error log to determine which records are in violation of the uniqueness property.

7077 – The Advantage Data Dictionary cannot be opened:

Problem 1: The auto-created ADT table cannot be opened from the command line or Windows Explorer using Advantage Data Architect.

Solution 1: Select File|Open Table and specify the path to the Advantage Data Dictionary the table is bound to. This error only affects Advantage Data Architect.

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: https://www.azcomp.com/medisoft/

Need more help?

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Automating Payments in Medisoft

How to Automate Payments In Medisoft

Eliminate the headaches and save time by automating your Billing and Payment Systems with the new StoredPay and PlanPay!

In this segment from our Medisoft-U Training series, we will be reviewing how to use StoredPay and Planpay in Medisoft.

 

FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055

ICD-10 Lookup Tool Overview

With more than 68,000 codes to sort through, identifying the correct and most specific code might seem a bit like finding a needle in a haystack.

With the new ICD-10 Lookup Tool in Medisoft, you can now locate those tricky ICD-10 Codes without needing to open a book or browse the internet!

In this segment from our Medisoft-U Training series, we will be performing an overview of the new Medisoft ICD-10 Lookup Utility.

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FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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If you have any questions, be sure to check out our webinar registration page or give us a call at 480.730.3055

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Configuring Medisoft to Apply Tax Automatically

Within the Medisoft Program Options, you can configure the program to automatically apply taxes for services, products or procedures.

In this snippet from our recent Medisoft U training covering program options, we will be reviewing the steps to set up Medisoft to apply taxes!

Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!

FREE Medisoft Training Webinars

No matter how long you’ve been using the program, everyone can benefit from a little training. Whether you are looking for a refresher, or to learn some new tips and tricks to make you more efficient and productive, these Webinars are a great resource.

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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If you have any questions, be sure to check out our webinar registration page or give us a call!

Removing Case Default Options In Medisoft

How to Remove Information That is Defaulting for All New Cases in Medisoft

 

Example:

You’re creating new cases for patients at the office and you notice that every case you create has information from another patient pre-populated in the fields.

What Causes this?

Typically when this happens it means that a case in the system has been marked as a “default“.

Within the Medisoft Case window, you will see a button on the right hand side labeled  “set default “– when you push this button it will retain the information and pre-populate the fields on all new cases to save time.

How To Remove the Default Values

In order to remove the default value so that all new cases are created blank (without existing information) – Simply open a new case ” right click  > New ” from this window you can hold down the Ctrl button on your keyboard which will change the “set default” text to “remove default” allowing you to remove the values that have been saved in the case window.

After clicking to “remove default” you should be able to create new cases that are blank.

 

Medisoft Case Defaults

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Eligibility Verification Medisoft

 

 

 

Resolving Eligibility Errors in Medisoft

How To Resolve Errors When Checking Insurance Eligibility In Medisoft

What is Eligibility Verification?

When using this tool, medical practices can easily check patient eligibility automatically prior to scheduled appointments or point and click for real-time verification for a single patient. Eligibility Verification provides quick confirmation of patient insurance and benefit coverage, which helps in reducing surprises when it comes to patient responsibility.

With the click of a button, a full day’s list of scheduled patients can be sent to most payers with responses retrieved directly from the payers to deliver you accurate eligibility information. This service not only saves time by eliminating lengthy phone calls to payers, It also accelerates cash flow by enabling immediate patient collection payment for any treatment not covered by insurance.

Errors when checking Eligibility?

Eligibility verification is a tool that typically requires configuration in order to verify accurately, however if you have been using this tool for some time and have encountered errors when attempting to verify insurance eligibility we have attached a video detailing the fix for this problem.

 

Medisoft Eligibility

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Are Your Medisoft Patient Statements Coming Out Easy to Read?

Medisoft Patient Statements:

How To Sort By Date of Service

We have gotten quite a few calls in our support department regarding the way that statements generate out of medisoft.

When printing a patient statement it is important to ensure that it is both easy to read and correct in the information that it provides.

By default, the Medisoft program is set to generate patient statements and show the dates of service in order by case as oppose to by date of service.

By not having the charges sorted by date of service, it can lead to confusion on the patient’s end when reviewing their statement.

In this quick Medisoft Video, we will be going over how to easily change the way that the dates appear on patient statements.

Watch this short video below:

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How Program Options Effect Statements In Medisoft

When setting up your practice, its important to ensure that the settings are configured correctly. The program options play a role in determining how the statements are created and when.

Patient statements are used to notify a patient or their guarantor on the status of their account.

Watch this video to learn more about the program options that effect statements.

 

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This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

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Medisoft Custom Reports Designer Overview

Medisoft Custom Reports – Learn How To Customize Your Custom Reports!

Last week we showed you how to add your logo to your custom reports, or to a statement, or to your superbill.  In this video you will learn the elements of how to customize your Medisoft statements, superbills or other reports.  There are several elements that are available in the report designer that comes loaded with the Medisoft program.  Get the overview here for how to use those elements.

Watch the video here:

Read the transcript:

In this video we’re going to do a very brief overview of the elements that are available in your report designer that comes loaded with your Medisoft program. First we need to get to that. We’re going to go reports, design custom reports and bills, and for this example we’re just going to go ahead and use a statement that we’ve already been playing with. Now we’re going to see all the elements that are available, and on this report right now. Here are the elements that you can add to it.

The first one is a text element or a label, so you have to click on it to activate it, and then plot it, and then right click or double click to choose properties. Then you could do the label this way, you can do, let’s just call it balance. We want to do a transparent background, that’s pretty much standard. What that’s going to do is in case it bleeds over into some other element that it won’t print over it, that everything will be nice and even. We go there, and we just put it there for now. If we want to move it up or down we use our arrows to move it up or down, left or right, to get it aligned to where we want it.

The next element we’re going to look at is the data field. The data field is going to pull certain things. Anything that’s within the criteria that the report is written, in it’ll pull from that patient. This time we’re just going to do the patient chart number. We’ll just put it right there, and the chart number, and we’re going to click OK. Now that’s going to go here, and we’re going to do the same thing, and align it up with this top field here. To align them up you click the top element, or the first element you want everything aligned to, holding down your shift button you click all the rest. Then you right click and choose align fields, left side, OK, and everything gets nice and aligned.

The next element we’re going to look up is called a calculated field. Same thing, we’re going to click on that, and then plot it. Double click to open it. We want a sum, we want to format this for money, and we’re going to select a field, and it’s also going to be patient, and then we’re going to do patient remainder right there, OK. Then we’re going to align that up with this balance one we did before.

The next one we’re going to look at is called the system data. That’s where we can actually add something like a date or time. Same thing with this one, now it’s doing current date format set by Windows, so whatever date your Windows is set on is what the date is going to print. We’re going to go ahead, and it also gives you the label there, so we’re going to put statement date right there, and then it’s going to actually print the date afterwards, so we can put that right here.

The next element that we’re going to look at is going to be a shape field. Shape is the same thing as what it says basically. Here we have a square, here we have a square, and this one it’s also get to choose what type if it’s a rectangle, a vertical line, left to right lines, top and bottom lines. If we want it solid, if we want it clear, how we want the border. We want it solid, with the size all of that, and the same as any other element we could resize it manually, just by clicking on it and dragging the corners to whatever size we want. If we want to put it right here, the next thing you’ll see it kind of covers up that other one, so we want to right click and send to back. That way now it’s always behind this other one.

The last element is images, and we will explain that in another video, of how to add a logo to your statement or your super bill in a different video, so you can check that out at another time. Now this looks a little messy. Let’s go ahead and line everything up, so it all is the same, and fields, top, okay. There we go, we added all these new elements. Let’s get rid of that, and there we go. That’s the easiest way to add elements to your statement, super bill, or even your HCFA’s.

Medisoft – How to Restore a Missing Tool Bar

Learn how to restore missing tool bar in the Medisoft Program

When in the Medisoft Program, you may have noticed that a toolbar is missing.  To bring it back, it is very simple.  Also sometimes you might notice that a menu item along the top of the screen is missing.  To bring these back it is also a super simple fix.  Watch this super quick video and we’ll show you how.

 

If you have any questions or need help with anything else in Medisoft, leave us a comment below and we’ll help you out.