Is Medisoft 19 ICD 10 Compliant?


This is the big question we frequently get – “Is Medisoft v19 ICD 10 Ready?”

The answer is “Yes”, with conditions.

Why Conditionally “Yes”?

Medisoft version 19 has all of the ICD 10 features and tools that you need for the ICD 10 transition. However, if there are any issues that need to be fixed for ICD10, version 19 will not be updated. As always, only the current version will be updated, which is currently version 20.

Upgrade to version 20 for peace of mind, and always stay on the current version to receive the latest updates, hotfixes, patches, and the best features.

When Medisoft version 19 was released late 2013, it was released with all the required elements necessary to make the transition to ICD 10 in October 2014 (which was the due date at the time). While the government may have stalled the release of ICD 10, McKesson did not stop innovating and improving Medisoft for its users.

In March of 2015, the current version of Medisoft (version 20) became generally available with all new features for enhancing patient intake using the Mobile App. The ICD-10 features in Medisoft v20 are in fact identical to those available in v19. However, the ICD 10 features have not been fully put to the test yet.

Don’t get me wrong, the product was built to the ICD 10 specifications available at the time and was tested to the extent it could be, but unlike a typical beta period where it could be tested end to end, payers and clearinghouses were simply not ready to test at the time of release.

What makes ICD 10 so challenging is that in essence payers, clearinghouses and end users all needed to have products released and ready to test with each other. So in essence we are all in beta together. Had the October 2014 date stuck, v19 would have been put to the test, and in the industry of ever changing government/payer/clearinghouse requirements, McKesson would have supported changes to the product because it would have been their current version.

Now that version 20 has been released, if there are any required changes or updates, then those updates will only be written for version 20 as it is McKesson’s policy to only support the current version.

What Needs To Be Updated In Medisoft 19 Or 20?

The truth is nobody knows if an update will be necessary or not. The problem is there are still a lot of unknowns with ICD 10. We like the rest of the industry are still holding our breath to see if all the meticulous development efforts meet the demands of payers and clearinghouses- remember we are all in beta together!

What we can tell you is that providers and payers are actively engaging to complete testing and we are monitoring these exchanges closely.

From our decades of experience in the industry we can also tell you that small patches and fixes are a normal/expected part of working with any newly released software. This is the biggest change in the medical industry in 35 years, and across the board all software systems that have to communicate with each other are all being updated and going through the same process you are.

We are encouraging all of our users to stay in front of ICD 10 by participating in testing, but even the time to do that is starting to run short. If you discover any issues as you test it should be reported to our support department so they can be addressed and resolved as quickly as possible (typically through a software patch/hot fix).

Remember that clearinghouses and payers are also working on updated software in “test mode” so they may make adjustments on their end or change requirements that McKesson will then be forced to respond to. Once we are past the testing phase we will all move to go-live, and on October 1, 2015 the industry as a whole will experience their first live action using the new codes and submitting claims.

Users, and clearinghouses, and payers may still discover that there are little glitches here and there that didn’t come out in testing. The simple truth is testing doesn’t always catch all of the problems and some things may need a little fix or a small update to fix a certain feature.

In these events, McKesson will issue a hot fix, or an update to the software, and as always, it will only be for the current version. At this time, Medisoft v20 is the current version and is the only version that will get any sort of update to fix any of these small issues.

The summary of that long explanation is that Medisoft version 19 has all of the ICD 10 features and tools that you need. If there are any issues that need to be fixed, version 19 will not be updated, only the current version will be updated, which is version 20.

Do You Need To Upgrade From Medisoft 19 To Medisoft 20?

If you are currently using Medisoft version 19, as far as we know you have the tools needed to bill and submit claims with ICD 10 codes. But, you should be aware that you are running a risk that if or when any bugs or issues are discovered, you may find yourself in a situation where you need to do a last minute upgrade because your software is no longer supported.

The good news is that to upgrade to version 20, that is called a one-version-old upgrade, and you will receive the biggest discount available for the new software.

It is always your cheapest option to upgrade to the latest version from the prior year’s version. Staying on the current version is also the way that you can ensure that your practice will get updates to the software when needed, and you’ll always have the latest features.

If you feel the need to upgrade to Medisoft version 20 to be sure that your software works best for ICD 10, we’ll be happy to help you out.

Give us a call at (888) 799-4777.

Medisoft Video – Medisoft Day Sheet Report – Difference between “date from” and “date created”

Medisoft Support Video: Learn the difference between the “date from” and “date created” fields in a Medisoft Day Sheet Report

Medisoft Tips and TricksIn this video we explain the difference between the “date created” search and the “date from” search when using the day sheet report.  The difference between these two search fields can cause a log of confusion among Medisoft users.  This video will explain the difference, and hopefully it is explained in a way for you to clearly understand.

If you have any questions or need additional clarification be sure to leave us a comment below.  If you liked the video then be sure to give us a “thumbs-up” in the video.  If you need any additional help with Medisoft please call our support department at 877.799.4777.

medisoft support video - medisoft day sheet

Medisoft Video – Office Hours Single View Defect Work Around

Medisoft Tips and TricksThere is a known defect in Office Hours for Medisoft when using the ‘single view’.  The major issue is that there is a long delay in switching from screen to screen, or patient to patient, or appointment to appointment.  It is frustrating as a user.  This video shows a way that you can work around this issue by using the ‘multi-view’ feature.  So check out this video and learn a little trick for improved speed and efficiency in the program.

If you have any questions or need any additional information, drop us a comment below.  If you liked the video be sure to “like” it in youtube and leave us a comment there if you want.  If there is anything else you need help with, but sure to call our support department at 888.799.4777.

Medisoft office hours - office hours single view defect work around support video.  Go to the azcomp youtube channel to watch the video.

MEDISOFT Support Video – How to upgrade advantage database when you purchase additional licenses

Medisoft Tips and TricksIf you buy additional user licenses in Medisoft, then you will need to update the advantage database on your server.  This video will walk you through the process to help you avoid any confusion and mistakes.  As always, if you have any trouble with this or need additional clarification or help with any other problems, be sure to give our support department a call at 888.799.4777.

If you are having any other problems with Medisoft, feel free to write a question here in the comments and we’ll get back to you.  We might not be able to solve all the problems through the comments, but we’ll give it a try.  If that doesn’t work out then give our support department a call and we’ll help you out over the phone.

Medisoft support video - how to upgrade advantage database for Medisoft if you purchase additional licenses

Medisoft – How to add a new user and set access levels

Medisoft Training – How to Add a New User and Set the Access

This video will show you how to add a new user to the program and set the security access levels inside the program.  So if you have a new staff member in your office and you want to give them their own log-in credentials, and you want to restrict their access levels, then you want to watch this video to show you how to do it.


Medisoft Support Video – How To Open The Clickable CMS-1500 Form

Medisoft V19 Medical Billing Software Support and Training Video – How to open the clickable CMS-1500 02/12 Form

Medisoft Tips and TricksIn this short video we are going to show you how to use one of the most valuable tools that Medisoft has to offer.  That might be a little bit of a stretch but it really is a cool tool.  We are going to show you how to open up the clickable CMS 1500 02/12 form.  The reason you might want to do this is so that you can see where all of the information comes from that you see on the form.  You can click on any field in the form and it will show you where that information comes from in the program.

Click on the video to watch.

MEDISOFT V19 Support Video: How to fix it when inside and outside lab charges are not printing on statements in Medisoft

What to do in Medisoft v19 when your lab charges are not printing on statements

If you notice that all of your inside and outside lab charges are not printing on your statements, it is because there is a problem with Medisoft.  It’s a super easy fix though, so watch this short video to learn what you can do to fix it when this happens.

If you need other help with Medisoft or our other software, let us know in the comments below and we’ll see what we can do to help out.

In Medisoft V19 – Copy Data Tables From One Practice To Another

AZCOMP Support Video: Learn How To Copy Data Tables From One Practice To Another in Medisoft Version 19

medisoft tips and tricksMedisoft v19 has a really cool utility that allows you to copy data, or data tables from one database, or one practice to another.  You can use this when you are creating a brand new practice, and you want to copy all or a lot of the same information over to the new practice from an existing practice.  Learn how to do this in this quick 5 minute video – brought to you compliments of AZCOMP Technologies.


Video: How To Copy Data From One Practice To Another in Medisoft V19

How To Resolve Rejection Of Diagnosis Codes In Revenue Management

AZCOMP Support Video: How To Resolve Rejection Of Diagnosis Codes In Revenue Management (for Medisoft & Lytec)

support video 02The AZCOMP Support Department has produced another great video tutorial on how to fix an issue in Revenue Management.  Revenue Management is a program used along side of either Medisoft v19 or Lytec 2014 (and previous versions).  When you receive an error that a diagnosis code was rejected, watch this video to learn how to fix it.

Video: Rejection of Diagnosis Codes In Revenue Management

Notices from Clearinghouses Regarding Print Images

In order to comply with the April 1, 2014 deadline for the change to the new CMS 1500 02/12 claim form, many Medisoft and Lytec users are getting notices from their clearinghouses explaining that they will no longer be accepting print image files and that users must begin submitting claims in the ANSI 5010 format.

Here is a sample of what you may see when you are sending claims that notifies you that you are sending a “print image” text file.

Print Imgae

If you are sending claims using a print image format you are essentially printing the old claim form to a text file and sending that “print image” to your clearinghouse who is then converting the information from the print image into the ANSI 5010 format for you. Since there are significant changes to the claim form and the data captured on the new form (new qualifier codes and fields that have been converted to include data that was not reported on paper before) it may not be feasible any longer for clearinghouses to convert the file for you and many clearinghouses are now requiring that users send their claims already in the ANSI 5010 format.

The good news is Medisoft v19 and Lytec 2014 are both equipped with, not only the new 02/12 claim forms, but also with Revenue Management which can be configured to send claims to any clearinghouse or even directly to the payers in the 5010 format. In addition Revenue Management has features such as claim scrubbing and ERA posting that your practice can take advantage of as well.

While the Revenue Management application is included with Medisoft v19 and Lytec 2014, it does require setup and configuration to successfully utilize it. If you need to get setup on Revenue Management please call us at 888-988-7796 to schedule configuration and training with an EDI Professional!

We highly recommend contacting your clearinghouse directly to discuss this change and to coordinate the switch from the print image file to the ANSI 5010 format.

As a final note, If your clearinghouse indicates that they will continue to accept print image files please verify with them whether or not the print image file has to be producing the fields and data captured in the new CMS 1500 02/12 claim format, or if they will still accept the 08/05 claim format. If they are requiring the 02/12 format then you will still need to get setup on Revenue Management as CMS11.exe is not programmed to produce the new claim form.