Relay Health Update
You may have received an announcement that looks something like this
RelayHealth has made some changes in their system that is affecting the ability to send claims and receive reports in Medisoft and Lytec. Our records indicate that you will need to perform an update to correct this issue in your system.
We have created a short video that will walk you through this process. In most cases this is a fairly easy fix. This typically takes about 5 minutes to complete.
In the video you will be directed to the following link: Click Here to Download Relay Update
If after following these instructions, you continue to run into any problems or issues, please reply back to this email.
Here is the link to the video:https://youtu.be/doQwuN2sIlo
What does this mean?
Relay Health has updated some of their security settings. When this happens, it requires all users that send claims to Relay Health to update their settings in order to continue sending claims without interruption.
What do I need to do?
In order to avoid issues when sending claims / pulling down reports, this update will need to be performed on all workstations that access Revenue Management.
Due to the impact of this update, we will be offering assistance with the steps if you encounter any issues.
We have also included a tutorial video here on the blog as well as YouTube for the users that want to complete this update themselves.
If you currently send claims to Relay Health and have troubles completing the steps in the video, please call our support department at: 480.497.7480
Need Additional Help?
Lytec 2017 is now available for purchase!
Get more details on Lytec 2017 and all the features by visiting our site here.
Get Biggest Total Savings When You Subscribe to Lytec Monthly™
What is a Lytec Subscription?
Over the years our customers have asked us to sell Lytec as a subscription and bundled it together with valuable services such as installation and support. We’ve done just that with our Lytec Monthly™ package!
With Lytec Monthly™, you will always be on the most current version of Lytec, and you’ll also get professional installation, unlimited technical support, training and many more valuable services. With all of these items bundled together we’re able to offer you the lowest pricing available anywhere!
For more information on Lytec Monthly™, visit our website here, and call now for pricing.
Why Is Lytec 2017 the Best Choice for Your Practice?
Lytec has simply been the best tool available for independent practices to manage their schedule, their claims and their billing. Lytec 2017 is the best version of Lytec that has ever been made, and it has some exciting new features.
Accounts Receivable Tracking Tool
This tool offers the ability to drill down into your Patient and Insurance accounts receivable and follow up on any outstanding amounts. New custom views that can be saved, each staff member can now have a different view that represents their work list for the day. You can filter the AR Tracking tool by many values in order to narrow the scope of your work to only the claims or statements that you are working on at the time.
Advanced ICD-10 Search Tool
This tool will help billers find the most specific code available, and quickly! The natural language query included allows Lytec users to search by code or description. The visual search function allows users to also click on anatomical diagrams.
Integrated Appointment Reminder System
Lytec now more tightly integrated AutoRemind service drastically reduces no-shows and has been proven to cost less and be more effective than making phone calls. With this service you can send automated appointment reminders to patients via secure emails, text messages or even via automated phone calls. Patients can confirm their appointments and the appointment status gets updated within Office Hours. Get more out of your program and help keep patients from missing their appointments with AutoRemind! *FREE 30 day trial! Additional Monthly Fees Apply.
Change Healthcare™ Update
You may have received an official announcement that looks something like this –
“If you are using either Medisoft or Lytec Practice Management Software with Revenue Management, you are receiving this message because you are using an outdated communication connection with Change Healthcare. This connection will be terminated on October 31, 2016. Although we have been able to continue supporting this connection longer than expected our October 31 date is firm.
The IP address to which you are connecting must be changed to a URL and a new JAR file must be installed on your system. Please contact your VAR for assistance. If you are currently without a VAR please contact Change Healthcare and we will direct you to a VAR.”
What does this mean?
Change Healthcare™ has notified AZCOMP that there is a critical update that users of the clearinghouse need to add to their programs. If you are using the Change Healthcare clearinghouse to submit your claims, all mailboxes will be required to be updated by November, 2016. This means that you will no longer be able to upload or download any files (claim files & reports) from the clearing house using the old EMF past this deadline.
What Do I Need to do?
In order to avoid problems with your Change Healthcare account, this update will need to be performed on every work station that accesses Revenue Management.
Due to the nature of this update, we are offering assistance in this process at no charge.
We have also included this video here on our blog for the ‘tech savvy’ users that are wanting to attempt this update themselves.
If you are currently sending claims to Change Healthcare (Formerly known as Emdeon) and would like assistance with this update, please give us a call at 480-497-7480.
Be sure to check out all our other training/support videos and subscribe to our YouTube channel!
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We can help with all your Medisoft/Lytec needs. Give us a call or click the image below to learn more.
Are your patients forgetting who you are?
This is a little guide on how to help your patients not forget about the appointment they have with you and how to help them remember who you are later when they need your services again.
When a patient has an appointment with you and they no-show, or they cancel on the day of, this can have a big impact on your bottom-line. Either situation leaves you with no time to fill the appointment slot you now have open on your schedule.
When a patient leaves you with a hole in your schedule that means less revenue for you and means that your fixed costs have to spread out over fewer appointments. This will cause your cost per visit to increase.
If your average revenue per visit is $100, and you have 1 missed appointment per day, subtract out some holidays and a few vacation days and that could be about 240 missed appointments per year. The easy math says that is $24,000 in lost revenue per year.
Are you OK with that?
I’m sure you aren’t ok with that, and I’m sure that you are already trying to do something about it. However, you may be aware that both Medisoft and Lytec have a built-in tool to help you minimize the number of no-shows you may be currently experiencing. It is the easiest and most effective way to minimize no-shows.
What is the easy and effective way to minimize no-shows?
It is the easiest way when you are able to automate the appointment confirmation and reminder process.
When you are able to setup an appointment confirmation and reminder system that utilizes all forms of communication (text messaging, email, voice calls), and it does it automatically, that is the most effective way.
The tool that is built into Medisoft and Lytec is called Autoremind. It is an automated system that allows you to confirm appointments with the patient, and remind them of their confirmed appointments using text messaging, email and voice calls. You set up the system once, then you just go about your business of scheduling appointments and Autoremind does the rest.
AutoRemind is your best option for minimizing no-shows.
- Save your staff from having to make endless number of phone calls during the day
- Free up your staff to do other items within the practice that are more productive and better for your patients
- Get appointments confirmed via text message, email or phone. You will be in a much better position of actually getting ahold of your patients.
- When an appointment is scheduled in Medisoft or Lytec, the AutoRemind system takes over. You have no other steps to complete.
- AutoRemind gives the patient the ability to confirm or reschedule appointments and your system is automatically updated. No extra steps on your part.
- You will save time and money and your no-show rate will improve. All of these items are a boost to your bottom line.
Watch how AutoRemind has helped these practices. This could be just like you!
Keep Your Patients for the Long Haul
Once you have provided medical services to a patient, of course you hope that they are healthy forever, but if they ever need your services again, don’t you want the patient to think of you first?
Even if you delivered the best care they have ever had in their lives, if a period of time passes and they never hear your name again, the patient will probably forget about you!
Don’t Let Them Forget About You!
If you don’t want them to forget about you then you need to remind them of who you are and keep in touch with them.
There are a lot of different methods for keeping in touch with patients, and they are all pretty effective too. The challenge is finding the time and resources to make it happen.
Most of the traditional methods for keeping in touch with your patients would include things like this:
- A newsletter
- Birthday Cards
- Reminders about annual checkups
- Reminders about recommended follow up visits
- Reminders about seasonal checkups
- Educational messages
- Health tips from the doctor
- Advertisements about services or promotional messages
There are additional ways to remind a patient that you exist, but these are the foundational items. If you aren’t keeping in touch with your patients, then chances are the next time they need your services they will look elsewhere.
If you aren’t doing any of these things, it would be good to start doing them!
If you feel that any of these items would be something good for your practice to try, then you should!
Luckily for you, AutoRemind is built into your software and will help you stay top of mind with your patients.
AutoRemind will help you stay in touch with your patients.
In addition to the appointment reminder portion of AutoRemind, you can use AutoRemind to help you keep in contact with your patients. Since AutoRemind is integrated with Medisoft and Lytec, AutoRemind is very simple to use for things such as birthday greetings, newsletters, reminders, health tips, annual services, promotional messaging and more!
To find out more about how AutoRemind can help with staying in touch with your patients, download this information sheet.
Start Your 30 Day Free Trial Today!
You can try before you buy! Visit our website today to sign up for a 30 day free trial of any or all of the AutoRemind services.
Zero out of pocket cost. No Contract. No risk. Just give it a try.
If you have questions or would like more explanation of the services, please give us a call at 480-730-3055.
“I am embarrassed to think of how we used to send out our statements. We would spend days manually mailing them out!”
Yep- that is what a customer recently told us once they started using Lytec’s statement and payment tool.
This customer, like most of you, would manually print, fold, stuff, seal, stamp, and mail out hundreds of statements. Because it was such a manual process that took way too long, she would often push it off only doing it once a month (I don’t blame her, who has time for that?!).
Finally she came to her senses and realized that this is 2016 and there had to be a better way. She was right- but not only was there a better way to send it- it even cost less! Yes, you read that right! There is a simpler, faster, easier, and cheaper way to send statements than manually doing it yourself. It is a tool called Bill Flash and it is already integrated into Lytec!
Check out this video to see how it works inside of Lytec:
Besides being a huge time reliever, there are a few cool benefits that some of our customers have been pleasantly surprised about after using Lytecs’ Patient Statement Tool:
- Patients are more likely to pay– One of our customers excitedly told us that her collection rate went up 60%! This could be for a couple of reasons:
- Patients get their bills quicker- they actually remember the appointment and are more likely to pay the sooner they get their bill!
- The statements look professional & are easy to understand- people like to know what they are paying for and that it is legit!
- Patients can pay online- what is simpler than getting an email or mailed statement and paying for it right then online!
- Return Envelopes Included- for those that still like to get an actual statement in the mail, the return envelope is included and makes it very easy. One of our customers told us how she loves getting the mail now and seeing all the blue envelopes!
We could go on and on about the benefits of BillFlash and tell you how much our customers love it- or you could trial it for FREE! So, just do yourself a favor and get started on your FREE trial!
The Five Steps to a Successful, Thriving Independent Practice
1. “not subject to the control of others”
We know what “Independent” means by definition, however, what does this mean to your practice?
Being independent within your practice may ultimately mean different things to different practices.
Solo and small practices have different industry regulations than larger practices and hospitals do. Staying independent through these regulations means deciding the course in which to drive and what your destiny is for the future of your practice.
With the Affordable Care Act (ACA) in place, doctors are held accountable to provide higher quality care at lower costs, with increased tracking and reporting demands. Sometimes, even in a facility that has declining reimbursement and high potential of liability.
It is possible to control this course of independence in your practice. These steps will prove to be essential in thriving and surviving in this new health care reality.
Step 1. Focusing on Financial Performance
Being prepared to handle new methods of reimbursement will help maximize financial performance. Independent physicians typically do not have the time to sort through changes enacted by government insurance payers, track claims or manage appeals, all the while trying to provide quality care and attention required to their patients.
Finding a practice management solution that integrates seamlessly with practice workflow, will allow for productivity boost and focus on patient care. The right practice management solution should be able to handle patient scheduling, claims submission and reporting, as well as sending out patient statements, in turn, getting you paid faster!
Step 2. Clinical Integration and Connectivity
Exchange of information is crucial to improve coordination between physicians. Lacking this information can lead to treatment errors, unnecessary costs accrued for the patient and possible, preventable hospital readmissions.
By implementing a cloud-based solution, it allows for access to the information needed and creates an easy transition for patient care and follow up. Having this connectivity, independent practices are able to meet payment requirements, avoid duplicate testing or redundant care and can ensure the data is provided to the physician at the point of care.
Step 3. Thriving in the ACO Environment
Taking up only a small portion of the massive new health laws are the Accountable Care Organizations (ACO). These are networks of physicians and hospitals that share responsibility for providing care to patients. There are physicians who are joining ACO’s but, there is also an increasing number of primary care physicians who want to remain independent.
To succeed under these payment reforms, independent practices must have an electronic health record that streamlines workflow in your practice, providing access to guidelines and maximizes efficiency, as well as a strong communication with local ACO’s to meet care coordination requirements. Lastly, health information technology is needed to monitor patients within or outside of your practice, ultimately being able to measure and report on the patients outcomes.
Step 4. Creating Foundations for an Engaging Environment
Independent practices must have something that appeals to the patient. Creating an attractive choice for patients and referral partners will be part of thriving in this business. Promoting a certain culture and maintaining a strong financial performance is just the beginning. A great start for this is an online patient portal.
Meaningful Use Stage 2 requires physicians to help patients view, download and transmit health information online. Patient portals not only streamline tasks such as scheduling or registration, but they also serve as communication between doctor and patient, satisfying those requirements for Meaningful Use Stage 2.
Step 5. Adapting to Change
The future of health care is starting to take form after many years of uncertainty. This is where independent practices must be quicker than ever. Being able to adapt to all the “new’s” in the industry, such as new payment models, new care models, reimbursement, meaningful use and transitions with ICD-10. Independent practices must have a system in place to stay on top of these requirements.
We hope these steps will be helpful for you, as you embrace independence in your practice!
Let us know what you thought of this blog!
Leave a comment or give us a call @ 480-730-3055.
Need More Help?
e-MDs acquisition of McKesson software assets includes Practice Choice™, Medisoft®, Medisoft Clinical®, Lytec®, and Lytec MD®.
I’m sure you’ve all heard the news by now that e-MDs has acquired Medisoft®, Lytec®, Practice Choice™, Medisoft Clinical® and Lytec MD®.
There is a lot of speculation within the industry about what this means. Today we wanted to give you the straight talk and we’ll try to contain our excitement in the process.
When we first learned about this news we were of course caught off guard and didn’t know what to think. But once we learned who e-MDs is and what they’re trying to accomplish, we’ve been as excited as anyone can get about medical software.
This is really good news and you should be excited about it! We want to help you understand why.
How is This Good News?
In talking and meeting with the e-MDs leadership team, we believe that they are the right business at the right time to acquire these McKesson products.
It has been no secret that McKesson was not a good fit for Medisoft and Lytec for many reasons, not the least of which was that they were only a very small piece of a very large corporation. As a result, Medisoft and Lytec struggled to get the needed resources and attention. e-MDs is quite the opposite of McKesson.
Nine Reasons to be Excited:
- Fortune 11: Being a Fortune 11 company, McKesson’s umbrella provided stability and financial strength, however, publicly traded companies come with red tape and McKesson was no exception. We often felt we were on a slow moving ship and it hindered the progress of the software.
- Tiny fish in the Huge Ocean: Medisoft and Lytec are big names in small practices, but in reality, this was only a tiny fraction of McKesson’s overall business. McKesson has given our products (your products) just a tiny fraction of their time and attention.
- Out of Touch: It often felt like McKesson was out of touch with understanding small business and the needs of a small practice, unlike e-MDs, who is not an exorbitantly large, publicly traded company and has a much better pulse on the needs of a small practice.
- Commitment to Small to Mid-Sized Practices: e-MDs focus is very narrow, working with only small to mid-sized practices. All of the products and services they provide are for this market. All of their energy and effort and resources are 100% dedicated to this market.
- Clear Understanding of Independent Practices: Starting in a small provider practice, e-MDs understands the unique challenges you face and are focused on providing solutions for you to remain independent and thrive.
- Smaller is Better: Much more attention can be given to our products, and e-MDs can move faster through fewer layers of management, allowing them to make quick decisions and improvements on our products.
- A Plan for Growth: As some of the biggest names in practice management software were frankly being neglected under McKesson, e-MDs saw an opportunity to grow their own reach in the small practice marketspace, in turn giving resources and money to grow our products and maintain existing clients (you)!
- Commitment to Keeping & Improving the Products: e-MDs didn’t just buy the product names and a customer database, they substantially grew their business by expanding their sales force through the VAR network that is already in place, and they acquired ALL of the developers, account managers and support technicians. This means the people that know your products and what you need are still here for you! We also feel like this shows their commitment to keeping and improving the products.
- Product enhancements: e-MDs knows that there are many thousands of loyal Medisoft and Lytec users that love those products and they aren’t interested in losing you! In fact, their goal is to provide enhancements to the products and new opportunities that will strengthen your business so that you will be with us for years to come!
Learn more about e-MDs
Dereck Pickell is the CEO of e-MDs and we’d like to share some of his thoughts he shared with us.
“e-MDs remains steadfast in our commitment to our VAR partners and to the customers you and we support. We are here to help stabilize and retain your customers with the next phase in their healthcare evolution. We continue to support the product lines, and are working hard to identify and deliver enhancements and solutions our customers will want to buy. ”
“We have a 20 year history in the ambulatory healthcare space with a proven track record of long-term consistency and excellence. Your client-base, small to medium-sized practices, is our primary target market. Our company was founded by a family physician and we continue to be guided by physicians, giving us a unique understanding of your customer’s challenges.”
To learn more about e-MDs and what they are saying, stay in the loop by checking out their recent press release.
Frequently Asked Questions
We understand that news like this could cause some concerns for you and your practice. Here is a quick FAQ to ease some of your potential concerns.
Question: Is my practice going to be required to switch to any of the e-MDs products?
Answer: No. There is no intent to migrate the existing users of the McKesson products over to any of the e-MDs products.
Question: Is my software going to be sunset, or cancelled, or discontinued?
Answer: No. There is no intent to sunset or cancel or discontinue any of the McKesson products that were purchased as part of this acquisition. In fact, e-MDs has made this purchase as an investment, which means that they plan to make the products better and more user friendly. Currently, there are product enhancement scheduled to be released within the next month, and new product versions expected to be released later this year. Their plan is to make our products better and to add new customers to them.
Question: Do I have to find new software?
Answer: No. We have met with ownership and management of e-MDs and they have no plans to cut or discontinue any of the products they acquired.
Question: Will AZCOMP continue to support us and our software?
Answer: Yes! As part of the acquisition, AZCOMP has moved over with them. As far as we are concerned, nothing has changed. Honestly, we are very excited about this move as well. We feel really good about the prospects of seeing good improvements to Medisoft and the other products.
Question: How does this affect our practice or billing service?
Answer: Right now there is no change so there is no impact to you. We do feel that this move will affect your practice in a positive way in the future simply because e-MDs is planning to invest more resources into the products than McKesson ever would have. So we hope that you share in our excitement for the future.
If you have any questions or concerns, please call us! We would love to chat with you and get your feedback and hear your concerns. Call us at 480.730.3055 and ask to speak with one of our managers at any time.
How To Re-Queue A Remit For Your Revenue Management Reports
Do you ever get an ERA that doesn’t show up in your reports?
Sometimes when you submit claims the remit doesn’t come into your reports, so you need to requeue this. The remit may not come through for a few different reasons. In this video, we will show you how to requeue the remit.
This video is specific to the Relay Health Clearinghouse using Revenue Management in either Medisoft or Lytec.
If you’re having any other troubles that you need help with, be sure to leave us a comment in the comment section of the video. If you like the video then let us know by giving us a “thumbs up”!
Watch the video now…
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