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The Best Ways to Communicate with Your Patients During COVID-19

Right now, we are experiencing an unprecedented time in healthcare. The COVID-19 pandemic has created a sense of chaos and panic for many people.

We understand the high level of importance for providers to effectively communicate with their patients, to keep them informed, calm and safe. We created a short video for you on the Best Ways to Communicate with Your Patients right now during COVID-19. These best practices will help you in responding to situations where emotions may be running high for everyone.

Patients depend on the healthcare providers they trust, and they want to hear from you. The amount of messages you may be wanting to communicate to your patients will certainly depend on your specialty. However, in this video we will show you a couple methods we believe are the best ways in providing personalized communication to your patients during the COVID-19 pandemic.

Check out the video here!

Interested in Mass Communication with Your Patients through Medisoft?

Download a FREE custom patient list report to start communicating with your patients now. ** PLEASE NOTE: THIS FILE DOES NOT OPEN ON ITS OWN. IN ORDER TO USE THE ATTACHED REPORT, YOU WILL FIRST NEED TO IMPORT IT INTO YOUR MEDISOFT SOFTWARE. **

Check out our YouTube Page to find out how to import reports in Medisoft. This video will be helpful to you if you have had a report designed or customized and need to import the report.

Is AutoRemind Right for You?

If AutoRemind is the answer for your practice, click this link to request more information. A customer service representative will reach out to you, to see how they can be of help to your practice.

If you want to see how AutoRemind integrates with Medisoft, check out the recent webinar below!

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

CARES Act: Everything You Need To Know

We are keenly aware of the difficult conversations that are happening right now as businesses look down a tunnel of uncertainty, and AZCOMP firmly believes we have a unique opportunity to support each other as small businesses.

If you are worried about operational costs or covering payroll, we want to make sure you are aware of provisions in the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which allots $350 billion in critical aid to small businesses to cover these core expenses.

We think every small business owner should know that there are forgivable loans available to help your business NOW, including a $10,000 advance that will be distributed within 3 days of a successful application. Note: There is a funding cap so businesses are encouraged to apply as soon as possible, emergency loan applications will be accepted starting April 3, 2020.

On Monday, April 6th, we hosted a webinar that showed a clear picture of what the CARES Act Loans can do for you and your business. Joel Friend, accountant and financial advisor, explained a straightforward breakdown of:

  • Which loans provide the largest immediate assistance
  • Clear view of what the loans cover
  • Who can/should apply
  • Stipulations regarding loan forgiveness
  • How to apply

Click here to download a copy of the Excel spreadsheet Joel uses in this video!

Check out the video to learn more about the CARES act!

Ready to get help now?

Our main priority is to get you the information you need to make informed decisions for your business. We pulled in a professional to provide insight into the options available, but we encourage you to check out the following links below to dive into all the details right now:

Emergency Loans Small Business Guide & Checklist

Small Business Guidance & Loan Resources

Coronavirus Small Business Guide

COVID-19 Related Webinars

Need help with Telehealth, Billing, or how to stay secure while working from home? AZCOMP has a host of webinars scheduled to help you as you navigate through this time of uncertainty.

Check out our 2020 webinar calendar on our events page to register! Visit us at: www.azcomp.com/events for more information.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

How to Add Modifiers in Medisoft in Two Simple Ways

Did you know Medisoft has the ability to add additional modifiers, allowing you to use more than one?

This quick video (2 mins) will show you how to add and/or default modifiers in your claims. This will also show you how to move your column next to procedure codes in Medisoft, to make it more convenient for you to access.

How does this relate to Telehealth?

(The following information was updated on April 6, 2020 after a correction by CMS was published on April 3, 2020)

The following is a list of Telehealth related Modifiers that may be applied to a claim:

  • 95 Modifier – Synchronous telemedicine service is defined as a real-time interaction between a physician or other qualified healthcare professional and a patient who is located at a distant site from the physician or other qualified healthcare professional.
    (When billing professional claims to Medicare for all telehealth services with dates of services on or after March 6, 2020, and for the duration of the Public Health Emergency (PHE), bill with Place of Service (POS) equal to what it would have been had the service been furnished in-person with modifier 95, indicating that the service rendered was actually performed via telehealth)
  • GT Modifier – The GT modifier is used to indicate a service was rendered via synchronous telecommunication. Distant site services billed under CAH method II on institutional claims still require modifier GT.
  • GQ Modifier – For Alaska or Hawaii only. Services delivered via asynchronous telecommunications system. This modifier may be submitted with telehealth services. Generally, interactive audio and video communications must be used to permit real-time communication between the distant site physician/practitioner and the Medicare beneficiary

COVID-19 Specific Modifier to Indicate the Waiver of Deductibles, Co-payments and Co-insurance for Medicare Patients

(The following information was added on April 9, 2020 to include information provided by CMS in a Special Edition Newsletter from the Medicare Learning Network dated April 7, 2020)

Providers are to apply modifier CS on applicable claim lines to identify COVID-19 testing-related services that are not subject to cost sharing under the Families First Coronavirus Response Act. Covered services include medical visits that that result in an order for or administration of a COVID-19 test; are related to furnishing or administering such a test or to the evaluation of an individual for purposes of determining the need for such a test. The effective date for modifier CS is for services performed between March 18, 2020 through the end of the Public Health Emergency.

For professional claims, physicians and practitioners who did not initially submit claims with the CS modifier must notify their Medicare Administrative Contractor (MAC) and request to resubmit applicable claims with dates of service on or after 3/18/2020 with the CS modifier to get 100% payment. 

For institutional claims, providers, including hospitals, CAHs, RHCs, and FQHCs, who did not initially submit claims with the CS modifier must resubmit applicable claims submitted on or after 3/18/2020, with the CS modifier to visit lines to get 100% payment.

You can find out more information regarding telehealth on this recent blog post.

Check out the video here!

AZCOMP Technologies – the Number 1 eMDs reseller for Medisoft since 2005.

We are the ultimate source for all things Medisoft. Whatever your question or problem or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, or patient statements, patient payments, appointment reminders and more.

For more information, visit our website here: http://www.azcomp.com/medisoft/

Medisoft

Get AZCOMP’s Help

If you are having any problem with Medisoft whatsoever, we can solve it for you. Also, if you’d like to get more out of Medisoft…meaning, if you’d like to take Medisoft to the next level and have it become a powerful tool for your practice, we can help you get there!

We can help with speeding up your electronic claims process and help you save time. We can help you streamline your patient statements process, and make it so your patients can pay you online while you sleep. We can set Medisoft up for you to automatically remind your patients of their appointments and confirm their attendance. We can help with more as well.

Please give us a call at (877) 671-7501 to talk to a Medisoft specialist and we’ll help you get the most out of Medisoft!