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How to Check Your SQL Version in Lytec

On July 9, 2019, Microsoft ended all support for SQL Server 2008 R2 including security patches, updates, and technical assistance. This means if a security vulnerability is discovered, Microsoft WILL NOT release a patch to fix it.

Continuing to use systems that are no longer supported with security patches will put your organization at risk for data breaches. More importantly it violates HIPAA compliance requirements to protect devices against malicious software – opening your practice up to potential major fines.

IS YOUR SYSTEM AT RISK?

If you are using Lytec 2014 or older your system is at risk and needs to be upgraded immediately.

If you are using Lytec 2015 or newer your system may also be at risk. 2015 and newer versions shipped with MS SQL 2012. However, if your software was only upgraded there is a chance you are still using SQL Server 2008 R2 as your operating system.

Check out the new video we put together on how to check your SQL version in Lytec, to see if you might be at risk.

WHAT SHOULD YOU DO?

Contact us today for a risk assessment. We can quickly check to see if your system is at risk. If you are, we will help you upgrade to a newer version of the software and to a compliant
operating system.

AZCOMP Technologies – Trusted By More Doctors Than Any Other Reseller

AZCOMP is the number 1 eMDs Reseller since 2005 because we offer a full suite of PHENOMENAL products, software and services. We can offer installations, support, coaching & training. We provide server based and cloud based EHR, clearinghouse services and even RCM services, credentialing and managed IT services. Whatever you need help with in regards to your technology at your practice, we can help you through it.

For more information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 713-4379 for all your Lytec and healthcare technology needs.

Get AZCOMP’s Help

If you are having any problem with Lytec whatsoever, we can solve it for you. Also, if you’d like to get more out of Lytec…meaning, if you’d like to take Lytec to the next level and have it become a powerful tool for your practice, we can help you get there!

Please give us a call at (480) 730-3055 to talk to a Lytec specialist and we’ll help you get the most out of Lytec!

The Delivering Phenomenal Award Winner Is….

What is the Delivering Phenomenal Award?

Medisoft and Lytec technical support - Azcomp support department

Every year at AZCOMP, we give out a very special award, and it has a very special prize, and it is centered around our first and most important core value – “We Deliver Phenomenal”.  Just about every company out there – doesn’t matter the product or the industry – says that customer service is their number one priority.  We say that too, but we put our money where our mouth is.

Here is how we ‘put our money where our mouth is’:

After every Support Ticket we finish, or training that is finished, we send a survey to the customer that we were working with.  We ask our customer to rank the support technician and their experience.  We also ask our customer to share some comments if they have anything to say (good or bad).  We use the feedback in the survey’s to help us improve our support, but there are a few other things going on with this survey.

High 5’s!

best medisoft support; best lytec supportWhenever one of our customers gives a support technician a perfect score, we call that a “High-5” and a couple of things happen.

First…

We send out an email to everyone in the company in celebration.  We all chime in together to congratulate the individual for doing a phenomenal job delivering outstanding service to our customers. People like to be appreciated.  The employee also gets a little “high-5” trophy.

Second...

We hold a monthly contest.  During our monthly company meeting, we announce everyone that got “High-5’s” and we all clap and cheer for each other- everyone is all pumped up!  Then the person who received the most “High-5’s” for the month wins a $50 cash prize.

medisoft and lytec support technician of the year grand champion trophy

Third…

All the employee’s who were given a high-5 throughout the year are entered into an annual and much bigger contest.  The person with the most “High-5’s” at the end of the year is given the “Delivering Phenomenal Award”, which is a nice big trophy.  The winner of this award is also sent on an all-expense paid vacation to a place of their choosing -like 5 days in Hawaii!

Why would you care about this?

Our technicians are highly motivated to solve your Medisoft & Lytec problems and to impress you, which means that you get Awesome Phenomenal support.  If they succeed in making a memorable impression on you when you are frustrated, that is an awesome accomplishment and it will help them earn an amazing vacation, or a little extra spending cash. They deserve it, right?!

We are explaining this to let you know that we care about the kind of experience that you have.  We care about delivering phenomenal customer experiences so much that we are willing to pay out bonus prizes monthly and send people on vacations every year for the ones that do it the best.

And the Award Goes To… Aimee Kazor!

#1 Medisoft and Lytec support Tech receiving the Delivering Phenomenal Award

Recently we had the Annual AZCOMP Anniversary Party.  At this casual and family style banquette, Aimee won the Delivering Phenomenal Award and was named the “Grand Champion”! Congratulations to Aimee!

She has worked in our support department for several years and is our most experienced technician for Medisoft Clinical and Lytec MD EMR systems.  She is an extremely valuable asset to us in the support department.  And like was said earlier in this post, she’s the winner of a fantastic vacation.  She’ll be able to go to Hawaii if she wants, or pick some other destination.

If you would like to experience Phenomenal Support from AZCOMP, then be sure to give us a call at (888) 799-4777 or visit us at http://www.azcomp.com.