What Backup is Right for You?

Backup. You know you should be doing it and you are constantly worrying about it when you haven’t. So, you start looking at backups and well, there are a lot of options out there, so how do you choose?

After reviewing this information, if you’d like to have a discussion about your business backup needs, we’d love to help out! You can reach us by calling the number at the top of this page, or you can learn more by going to this page, or you can request an IT consultation at this page.

Here are two, high level questions that you should ask and answer first during your honorary quest for a solution that meets your business goals:

Question 1 – What RTO (Recovery Time Objective) does our business need?

Question 2 – How often do I need backups to occur?

Let’s take a look at each question to make sure you are aware of all the possibilities.

What RTO (Recovery Time Objective) does our business need?

Here are the available options:

  • Immediate (recovery of data)
  • 15 minutes
  • 1 day
  • 1 week
  • 2 weeks
  • And many other times in-between

When answering this question, think about the business implications when your server is down.

Essentially, what you are asking yourself is “how much does it cost if I do not have access to information on my server or other line of business application on my server for ‘X’ amount of time (lost revenue, lost productivity, etc.).”

If it is costly to your business or can result in mistakes from staff, you should consider getting a backup solution that has a small RTO. This is particularly important in Healthcare and other regulated industries.

For example: Those who store and use PHI are required by the HIPAA security rule to put forth a business continuity plan. Part of this plan is to explain how they will continue to operate their business in the event of a software failure, hardware failure or other natural disaster.

The lower the RTO, the higher the cost. See Figure A below:

Figure A

How often do I need backups to occur?

Here are some available options:

  • Always backing up
  • Once per hour
  • Once per day
  • Once per week
  • Or, a lot of different options in between

When answering this question, think about the business implications if you were to lose fifteen minute’s worth of data, a week’s worth of data or a month’s worth of data.

How would each of these impact your business?

For businesses processing lots of transactions, even a minute of data loss can be very costly. Many small businesses can survive with some data loss, but any data loss comes at a cost. As a result, it is left to business decision makers to determine what the cost of recovering or recreating the data would be and what the potential loss of revenue might be if the data is not able to be recovered or recreated.

The smaller the increments between backups, the higher the cost. See Figure B below:

Figure B

The graphs above (Figure A & B) are based on observed industry trends. You will notice that the trend for both RTO and the length of backup intervals is the same.

The highest cost backup solutions are one in which there are systems in place to allow for no downtime and no data loss, while the lowest cost have the potential for extended downtimes and much data loss during an outage.

There are many more considerations when choosing a solution, but I believe spending some time answering the first two questions will help narrow the playing field. Once you have answered these two questions, and you know what is needed to meet your business goals, then you can continue the quest of finding the backup that is right for your business.

Here are some other questions you may want to consider before taking the plunge!

Does the backup meet regulatory requirements such as HIPAA or Sarbanes-Oxley?

A very important consideration for those who must meet regulatory requirements is if a particular solution will help you meet that requirement. Those that have to meet HIPAA compliance have to sign a BAA (Business Associate Agreement) with the backup vendor you choose. This is not optional, so make sure the vendor you choose is willing to sign this agreement.

Is the data encrypted at rest and in transit?

Cybercriminals are always trying to steal data, yours is no exception!

Your data should be encrypted at every level:

  • During backup
  • At rest (locally; if the solution you choose stores backups locally)
  • In transit to a remote data center
  • At rest in the data center

The vast majority of backup solutions have this capability, steer away from any that do not!

How long is the retention period?

How long do you need to retain your data?

Be aware that retention times can vary from local backups to cloud backups. Find out what the retention policy is for both and make sure it meets your business goals.

Who monitors the backup? Me, the customer, or you, the vendor?

Most businesses outsource backups because they do not have the expertise to handle it themselves. When it comes to identifying and resolving an issue, are you the one who makes that call? Backups that you monitor and maintain are going to be less expensive, but will also be left up to you to make sure it is working. There is no right or wrong answer here, just make sure you know who is responsible for detecting and solving problems that occur.

Is it an image based backup or file based backup?

This should basically be answered when determining your RTO requirements, but still important to ask. An image based backup is one where the whole server is backed up, including the operating system, settings, etc. A file based backup solution is one where individual files and folders are backed up, but the operating system and other settings are not included. In the event of a failure, the image based backups can be restored to another machine, while retaining all the settings, thus eliminating the many man hours required to rebuild the server. This is not done with a file based backup. Clearly, an image based backup is the best option if you need to be back in business quickly.

If you do not need to be back up and running in a hurry, or if there is very little reconfiguration required, then a file based backup may work for you and save you some money.

What Backup System is Right for your Business?

In summary, you are the master of your destiny!

The solutions out there are endless and can be daunting, but answering the questions above will give you the weapons you need to make the right decision on your quest to find the backup that works for you!

Two options to consider

Depending on what the needs are of your practice or your business, neither of these products may interest you. However, we do have two products to offer that many practices and businesses have found to be a good fit for them. Both of these products are very good, but they are for business that have different needs.

1. HIPAA Compliant Automatic Cloud Backup

This product is designed for those on a budget, but are in need of a quality solution.

This backup system backs up data files only, but those files can be restored quickly. The backups are encrypted at very highest levels, and the backups are done automatically for you at an interval you choose (typically about once per day).

This may be a product you are interested in. If so, please contact one of our product specialists!

2. HIPAA Compliant Backup and Disaster Recovery (BDR) Server

This is a much more robust system and protects all of your data files along with all of your programs and operating system. With this solution there is a local backup appliance (BDR Server) that is backing up everything on your server locally at a very frequent intervals, then sending the backups offsite to the cloud every day.

This means that you are very well prepared for when the server crashes, is stolen or some other man made or natural disaster occurs.

When a disaster does occur, you will be able to fail over to the local backup appliance or to the cloud! On most occasions your business can normally be operating again within an hour!

Something you would like to learn more about? Please contact us!

You can speak to a backup product specialist by calling us at: 888-799-4777

Are Your Medisoft Patient Statements Coming Out Easy to Read?

Medisoft Patient Statements:

How To Sort By Date of Service

We have gotten quite a few calls in our support department regarding the way that statements generate out of medisoft.

When printing a patient statement it is important to ensure that it is both easy to read and correct in the information that it provides.

By default, the Medisoft program is set to generate patient statements and show the dates of service in order by case as oppose to by date of service.

By not having the charges sorted by date of service, it can lead to confusion on the patient’s end when reviewing their statement.

In this quick Medisoft Video, we will be going over how to easily change the way that the dates appear on patient statements.

Watch this short video below:


Be sure to check out all our other Medisoft training/support videos and subscribe to our YouTube channel!

Need some personal attention or to talk with a Medisoft technician?

We can help with all your Medisoft needs. Give us a call or click the image below to learn more.

How Program Options Effect Statements In Medisoft

When setting up your practice, its important to ensure that the settings are configured correctly. The program options play a role in determining how the statements are created and when.

Patient statements are used to notify a patient or their guarantor on the status of their account.

Watch this video to learn more about the program options that effect statements.


Visit our YouTube Channel, for more videos just like this.

FREE Medisoft Training Webinars

This video is a short clip from one of our recent Medisoft U Live Webinars. These webinars are free to everyone and held monthly. You can subscribe to receive notifications by visiting this page.

Hand pointing to Internet of Things concept on light brown wall background


Tiny Homes, Big Hearts

Fulfilling A Vision to Deliver Phenomenal & Care About the One

I have a good friend of mine that makes a Christmas video every year of his family, sending this out instead of a Christmas card. He got the idea from my brother, Jared, who has done it for the past decade.  This year, he stepped it up a notch and did something above and beyond for someone else………He and his family built a home and gave it to someone who needed it! 

The Vision:

Behind the scenes, he shared with me that he struggled with what to do for this year for his family video, because he wanted to do more then just make a fun video.  He wanted to do something for someone that would make a major impact. 

He had the impression to build a small house.  He tried ignoring it because he has no clue how to do it but, the impression kept coming. 

Googling the plans on the internet, he started building.  Keep in mind, he does cement work for a living and pretty much just knows cement. 

The Kicker:

You’d think this guy was loaded or did pretty good financially, but the real truth is, he isn’t.  In fact, he barely makes it by financially, and with 5 kids, he rarely has any free time.  Yet somehow, he was able to pull off this great miracle for this family. 

What makes this story amazing, is that he didn’t even have enough funds to build it but, he started anyways.  Others heard of what he was doing and freely donated the needed materials, without him even asking for them.  He spent 2 months just about every night working on this home. 

Here is the video of him and his family building it:

Getting Started! Image via Youtube.


And, Here is the video of them delivering the home to the family in need:

The finished product! Image via Youtube.

 So, the next time you wonder if you can make a difference for someone else, think of Micah.

No skill, no money, no time, but with God, all things are possible!

Giving Back | The Power of Community Involvement

The Power of Community Involvement


Are you looking for a way to improve morale with your staff at your practice? Are you looking for a way to give back to the community? Are you interested in creating an atmosphere within your office where your staff trusts each other and they feel a little bit like a family with each other?

If you are looking for any of this, then doing a little volunteer work as a company might be just the way to achieve all of that and more!

Giving back…

Many benefits can be found in companies that encourage their employees to be involved in the community, and when you do volunteer work together as a company. Organizing volunteer activities for your staff (or letting your staff organize service opportunities for the company) will bring your staff closer together.

It will make them feel good about themselves. It is a great way to help your staff get to know each other, and a much better way than meeting after work for drinks. It will help your staff feel fulfilled. When you put staff or employee’s in charge of figuring out and planning for community volunteer work it gives employees an opportunity to lead when they might not get that every day at work.

This involvement can also distinguish you from the competitors. By giving back, it will truly help to show your clients that what you’re doing, aside from your career, is making the world a better place.

AZCOMP Technologies is working to build relationships with organizations in our community. We have encouraged the employees to get on board and be involved with periodic community service events. Collaboration and inspiration are two areas that are developed when your employees have an avenue to give back.

Our community service team has developed an annual volunteer plan to stay involved. Our first community service event of the year took place on March 24th & 25th, 2016 at Paz De Cristo Community Center in Mesa, AZ.

Some of the AZCOMP team volunteered two days, after business hours, to serve 300+ dinners, each night.

Benjamin preparing food in the kitchen prior to meal service!

“It was an absolute honor to be a part of such a special cause…” – Benjamin


"Serving with co-workers is AWESOME!" - Keven

“Serving with co-workers is AWESOME!” – Keven

Paz De Cristo’s mission is to “Feed, Clothe and Empower those in need.”

Erica Cluff, one of AZCOMP’s Product Advisors said, “The whole experience was humbling. Watching children come through the line to get their dinner, as a mom of two boys, it made me realize, at the end of the day, my life & my stresses are nothing in comparison. Everyone was so thankful and Paz De Cristo was so organized. The full time workers there and the additional volunteers ran it all so well.”

To add to that, Benjamin Williams, one of our favorite IT techs said, “…It was amazing to see everyone’s face light up with just a simple meal – it reminds me of how blessed and fortunate we all are…,”

Erica also mentioned how this applies to one of the core values we have here, “We talk about a core value at AZCOMP which is, “We Care About The One” and it’s important to reflect that not only in our job, but in our personal life as well.”

Erica, showing off her service industry skills...

Erica, showing off her service industry skills…


Russ & NaTasha during food service.

Russ & NaTasha during food service.

“The miracle is not that we do this work, but that we are happy to do it…” – Mother Teresa

If you are looking for a simple way to bring your staff closer together and create a sense of unity within the office, a little service project might be just the ticket for your office!

If you want to learn more about how we are organizing this within our company, feel free to give us a call and ask to speak with our “community service manager”!

How To Clear Licenses So The Zoom Program Can Open in Lytec MD and Medisoft Clinical

AZCOMP Support Video: How to clear licenses so the Zoom program can open in Lytec MD and Medisoft Clinical


tips and tricks

A common error that shows up in the Zoom program stems from either not having enough Zoom licenses or not having some licenses cleared. If you’ve ever received this program error, it can be a bit deceiving, but it does have an easy fix. Aimee, our very own support ninja, helps us identify the error and fix it, in less than one minute.



Video: How To Clear Licenses So The Zoom Program Can Open in Lytec MD and Medisoft Clinical

How To Filter Specific Claims In Revenue Management

AZCOMP Support Video: How You Can Select Specific Claims To Filter In Revenue Management (for Lytec & Medisoft)


tips and tricks

When in Revenue Management (which is our electronic claims program, or EDI), you are able to select and filter specific claims. If you’re staring at hundreds of claims and need to only view one or a certain amount of them Josh, one of our phenomenal support technicians, helps us understand how to filter those claims in under two minutes.



Video: How To Filter Specific Claims In Revenue Management

How To Repair Missing Data In Medisoft Using MediUtils

AZCOMP Support Video: Using MediUtils you can repair missing data in Medisoft v19


medisoft tips and tricks

If you have statements that have missing data or transactions that don’t match the procedure codes in Medisoft v19, this process can eliminate any confusion you might have when trying to repair that data. Paul, one of our talented support techs, gives us the play by play in this video on how exactly to do those repairs.



Video: How To Repair Missing Data In Medisoft Using MediUtils

How To Copy Data From One Practice To A New Practice in Lytec 2014

AZCOMP Support Video: In Lytec 2014 You Can Copy Data From One Practice To A New Practice

lytec tips and tricks

If you ever find yourself needing to create a new practice inside of Lytec 2014, you can easily convert your data in a few simple steps so you don’t have to copy all the data manually or begin from scratch. This will make it very easy for you to create new practices and it’s a great shortcut to use. In this video Robbie, one of our support gurus, will demonstrate this for you in less than 3 minutes.


Video: Copy Data From One Practice To Another In Lytec 2014