Medisoft Support Video: How to fix it when you get the Medisoft error “Cannot Connect To the Medisoft Data Directory”

In this video we show you what to do when Medisoft gives you an error that says “Find Medisoft Database”, or “Cannot Connect To The Medisoft Data Directory”.  When you get an error that says either of those things, it means that the source of where the information was being saved has been changed or modify, and now the computer needs you to relocate it.  We will show you how to relocate the Medisoft data directory in this video.

Full Transcript:

Today we’re going to be taking a look at the Medisoft issue with the software is asking you to find the database. When you double-click on the Medisoft icon it may pull this up. This simply means that the source of where the information was being saved has been changed or modified, and now the computer needs you to relocate it.

Simply go down to the bottom, or with an older computer you can go to My Computer, it will pull the view of the desktop. Please select C from the left hand column if you’re in a smaller office. However, if you’re in a larger office you may have to locate whichever computer inside the office is being used as the server.

Because we’re addressing a smaller-office type situation, we’re going to be in the C drive. Locate the Medidata folder, double-click. Once inside the Medidata folder we’ll notice this string of words. We have this PC, local disk C and Medidata. This is essentially telling us that we’re in this computer located in the C drive and/or in the folder known as Medidata.

What we’re going to do is go ahead and click outside this box right here, and this is going to give us an address. This is a shortened version of what we were just looking at. We’re going to copy this address here and paste it directly into the directory address.

By clicking OK we’ll relink this data and it should allow the application to open normally.