Important Update for Relay Health Customers
Relay Health Update
You may have received an announcement that looks something like this
RelayHealth has made some changes in their system that is affecting the ability to send claims and receive reports in Medisoft and Lytec. Our records indicate that you will need to perform an update to correct this issue in your system.
We have created a short video that will walk you through this process. In most cases this is a fairly easy fix. This typically takes about 5 minutes to complete.
In the video you will be directed to the following link: Click Here to Download Relay Update
If after following these instructions, you continue to run into any problems or issues, please reply back to this email.
Here is the link to the video:https://youtu.be/doQwuN2sIlo
What does this mean?
Relay Health has updated some of their security settings. When this happens, it requires all users that send claims to Relay Health to update their settings in order to continue sending claims without interruption.
What do I need to do?
In order to avoid issues when sending claims / pulling down reports, this update will need to be performed on all workstations that access Revenue Management.
Due to the impact of this update, we will be offering assistance with the steps if you encounter any issues.
We have also included a tutorial video here on the blog as well as YouTube for the users that want to complete this update themselves.
If you currently send claims to Relay Health and have troubles completing the steps in the video, please call our support department at: 480.497.7480