2500 S. Power Rd., Suite 117
Mesa, AZ 85209
Call (480) 730-3055
While keeping outdated or legacy software seems like a cost-friendly option, some risks need to be considered in the decision-making process. Suppose you use outdated software just to save a little money, but your operations and revenue depend on that software. That strategy can prove to be a risky business move that could cost you a lot more in the long run.
Medisoft is the lifeblood of the revenue stream in the office. It warrants top priority. If Medisoft goes down or starts acting up, it will impact your revenue and the entire business. In today’s competitive business space, you cannot afford downtime.
So, why should you keep Medisoft up to date?
In this industry, full of technical complexities, things are constantly changing – from government regulations, insurance requirements, clearinghouse updates, Microsoft Windows updates, etc.
The longer old software gets from the current version, the more challenges and issues will occur. That is for sure. Legacy software needs to be updated to accommodate the recent changes.
For example, we commonly receive calls from panicked customers who updated their computers, only to find out that the old version of Medisoft they are using isn’t compatible with the new computer’s operating system. In these cases, the office experiences days of downtime with disruptions to its operations and cash flow. This would have been fine if they were using the current version of Medisoft.
Additionally, older software versions run slower and consume more time with help desk calls and maintenance. The team gets more frustrated since the applications and tools are not running smoothly, and they have to wait for fixes.
Typically, offices that stay current run more efficiently and save money in the long run compared to those that continue to use older software versions.
Stop doing things the hard, time-consuming, inefficient way. Suppose you are using Medisoft that is two versions back or more. In that case, you probably spend a lot more time tracking claims, organizing reports, and working the collection process than you need to.
New features that save you time. Don’t burden or bog down the business. Instead, give the billing staff the tools to be successful and allow them to organize and work efficiently. This pays off big in the short term and bigger in the long term.
For example, in today’s world, where patients are now paying most healthcare costs, businesses need the tools to collect those payments from the patient. Current versions of the software have real-time patient estimation tools.
Better customer experience. The other benefit of staying up to date on your software is demonstrating to clients and customers that a business is committed to providing them with the best possible service. This can help build loyalty and trust between the company and its clients.
Cost savings. While new software may have a higher upfront cost, it reduces the risk exposure and helps save over the long term. Technology is highly dynamic, and an organization must keep pace to reduce costs. The new Medisoft software features and functionalities improve efficiency and reduce expenses. This ultimately reflects in the bottom line.
Older versions of Medisoft are not compatible with newer computers and other up-to-date software.
When a business installs a new computer with a new Microsoft Operating System, the older Medisoft may not be compatible.
When a new printer is installed, when anti-virus software gets updated, when a new firewall is installed, or new scanners are installed, the older version of Medisoft may not be compatible.
As a result, employees using the older version of Medisoft could experience slowness, errors, and the program crashing, restarting, or freezing. All these challenges due to incompatible software ultimately impact the business’s productivity, efficiency, and cash flow.
The newer Medisoft software comes with system enhancements, patches, and updates that improve the software’s performance and improve the way it works with and interacts with other programs and the hardware it is installed on. Sometimes, Microsoft releases a new operating system in the middle of the year. The current version of Medisoft isn’t designed to be compatible with that new operating system. In this case, if a Medisoft user installed that new operating system on their computer, it could cause Medisoft to not work. In this case, the developers of Medisoft will update the currently supported versions of Medisoft and then issue the update. This allows users with the current version of Medisoft to go ahead and update their operating system without fear of compatibility issues with the new operating system. Older versions of Medisoft will not get any updates.
In the healthcare industry, things are constantly changing – from government regulations to insurance requirements to clearinghouse updates to industry trends and more. In these cases, using outdated software could be a major liability to your business.
To comply with HIPAA regulations, you must maintain the current and supported version of the software that accesses ePHI. Running unsupported software poses a significant security risk to your healthcare business, as stated in HIPAA rule 45 CFR 164.308 (a)(5)(ii)(B).
Beyond being required by HIPAA to keep your software current, there are benefits to using the current version of Medisoft.
When something changes in the industry that has a direct impact on the way the software performs or functions, staying on the current version of Medisoft is how you’re able to keep up with those changes and not get left behind.
The 21st Century CURES Act and the No Surprises Act are two recent federal regulations impacting how healthcare providers do business. Current versions of Medisoft are programmed to keep a medical office compliant with these laws. Older versions of Medisoft will not do what is required to maintain compliance.
Those two laws also have certain elements that will be implemented in the coming months and years. The current version of Medisoft is equipped, and future versions will be equipped to handle these elements of the law.
Lastly, certain aspects of the healthcare industry will shift from time to time. Over the past several years, there has been a trend of an increased financial burden on patients, and it looks like that trend will continue. With a trend like that going on, if a healthcare provider wants to adjust their billing practices to ensure they are keeping up with this shift, then it would be helpful if the software they use would provide tools to help them adjust. The current version of Medisoft has introduced features that will help the practice get accurate information from the patient’s insurance provider. With the insurance information automatically updated in Medisoft, the provider can collect the patient’s portion more promptly.
In the future, there will be other shifts in the industry. Keeping current on your Medisoft software will help your business keep up with the changes and not get left behind.
In addition to what was already discussed earlier in this article concerning staying compliant with HIPAA security regulations, other security risks are associated with using outdated software.
One of the primary purposes of software developers releasing updates is to fix vulnerabilities and update security features and settings. With each new release of Medisoft, there are always updates to the system, making the software safer and more secure.
Aside from vulnerability updates and patches, Medisoft has also been busy adding new security features and changing security settings. Medisoft user settings and policies have been updated. Password policies have been updated. The ability for the administrative user to audit login records is now included. These security upgrades make it easier for a practice to keep their data safe and secure.
When a Medisoft user is trying to evaluate if they will upgrade to the current version, there is much more to consider than just price. And, there is more to consider than looking to see if there is a new feature they like.
When a business uses older and outdated software for its critical functions, they need to understand that they are accepting risks. These risks may impact productivity, revenue, security, compliance, and more. And they are risking getting left behind with industry changes and regulatory changes.
When a practice chooses not to upgrade, it is obvious that they are saving the money that would have been spent on the upgrade, but is that savings worth all the risks? Is that savings going to help the business become more profitable? Will that savings make it harder to run an efficient and productive business?
Nobody wants to work for free! But that is exactly what happens when a patient is seen, and the claim for services rendered is uncollectible because the patient didn’t have coverage.
The cost of that service extends beyond just the providers’ time. There is also cost associated with the staff that scheduled the appointment and checked the patient in and out. There is also cost associated with the nurses, medical assistants, and billers that took the time to send out the claim. The most critical step in medical billing is verifying patient eligibility before the patient is seen. There is a good, better, and best way to check patient eligibility!
When a new patient calls to schedule an appointment, an office should first ask for insurance information and run an eligibility check to verify coverage. It’s not just good for the practice; it’s a matter of good customer service.
No patient wants to find out after their service that the practice doesn’t take their insurance or that they are out of network. Having information regarding coverage and the deductible allows practices to have up-front conversations with new patients to make informed decisions.
There are so many factors that can impact changes in healthcare coverage. Lost jobs, employers changing insurance companies, employees selecting a different option offered by their employer, deciding to switch coverage to a spouse’s plan, and on and on.
These changes can come at any time. Because appointments can be scheduled months in advance, verifying eligibility for every appointment a few days prior is best practice. This allows the practice time to address eligibility changes with a patient before seeing them.
And just as a tip- if the appointment falls on the first day of the month, it’s always a good idea to recheck it that day because most plans term on the last day of the month.
The downside of this method is that it can take a lot of staff time. Even if you have a dedicated staff member to make calls for all scheduled appointments, they can’t always get it done. It is common for staff to get interrupted with other duties or get stuck waiting on hold for extended periods. And because of how much time it can take, there is an increased risk that it won’t ever get done.
Many insurance companies allow you to verify insurance through their website or the clearinghouse. While this is more efficient than calling the insurance and getting stuck on hold, it is still a manual process to go to the site or clearinghouse and key in the information. The impact of this method is the drain on staff time and a high risk that it won’t be completed 100% of the time.
When you use Medisoft EDI, you unlock the real power of automation because everything is tightly integrated directly into Medisoft.
For example, when registering a new patient, you can enter the insurance information and do a real-time eligibility check with the click of a button. No leaving the window, no making phone calls, and no re-entering the same patient demographic and insurance information over and over! Eligibility information is pulled right back into Medisoft in the patients’ case and in Office Hours.
What about all those scheduled appointments? Medisoft can automatically run eligibility for an entire day of appointments all at once a few days in advance. This way, you know which patients still have coverage and which ones to reach out to before they come. Real-time checks can also be done when scheduling existing patients to verify the insurance on file is up to date.
On top of this, check out the 6 Ways the Medisoft Clearinghouse will legitimately save you boatloads of time and money in Medisoft
We know firsthand how scary it can be to switch to a new clearinghouse. Rest assured, we’ve helped hundreds of practices make the switch, and we’ll make it a quick and painless process for you.
Call us today to ask your questions, to get the details, and to discuss the process for moving from your current clearinghouse to the Medisoft Clearinghouse.
Let us help you get to a place where you can enjoy extra time, a streamlined and straightforward electronic claims process, and maximized revenue.
We are the ultimate source for all things Medisoft. Whatever your question, problem, or need with Medisoft, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as the Medisoft preferred clearinghouse, patient statements, patient payments, appointment reminders, and more.
For more information, visit our website here: https://www.azcomp.com/medisoft/
Be sure to call us at (480) 730-3055 for all your Medisoft and healthcare technology needs.
2500 S. Power Rd., Suite 117
Mesa, AZ 85209
Call (480) 730-3055