Your business doesn’t have time for IT problems!

Call us now and we will work with you to find a solution any computer or network issues impacting your business. We’ll get the computer problems plaguing your office patched up quickly, and if you’ll allow us to, we’ll look into what is causing your problems in the first place.

With proactive monitoring, we  can help you prevent  your computer issues entirely! With our Managed IT Services we identify computer and network issues before they cause downtime or loss of productivity.
We can help provide a solution to turn your current IT mess into a beautiful system you love.

Call us now at (888) 799-4777 and we’ll start working on resolving your pressing computer issues.

What My Company Culture Has Taught Me

Jana Flewellen

Jana Flewellen

Finance & Human Resources Manager

Company Culture is Not a Myth. It's the Inspiration for Great Work.

No matter how much (or how little) of our blog you might read, you’re likely well aware that at AZCOMP, we like to talk about our core values. We’ve got 9 of them, so there’s a lot to talk about. But I truly believe these core values allow our employees to do great work, which, in turn, translates to delivering phenomenal work to our clients (also one of our core values). This portion of our blog usually examines our business services and how they’re useful to our clients, but I think there’s a lot of usefulness in giving an inside look at how our core values affect our culture, and ultimately, the work we do.

As the Finance and Human Resources Manager, I see a different side of our operations than most others do. I have interactions with clients from an accounting standpoint rather than a technical standpoint, and much of my work also involves direct interaction with our internal team. I’m coming up on my sixth year at AZCOMP, and it’s been such a pleasure to witness the many different ways the company has grown.

I’m passionate in my belief that happy employees are more creative, efficient, and open. If you give them the chance to speak up, they will, and past experience tells me that giving someone the chance to feel like they’re being heard paves the way for feeling like they’re part of the team. That makes them want to be productive for their clients and their company.

That’s a wide net to cast, but it was well worth the effort. It’s incredible how loving where you work positively effects the work you do. That realization takes a lot of planning, reworking, and time to get just right. But once you’re there, you start to notice big waves everywhere in your business.

AZCOMP empowers its employees by giving them the tools, space, and mindset they need to succeed. Our core values are useful tools, our office space is conducive to creativity, and we always welcome input and ideas from everyone. But my favorite thing that happens amid all of this is that our team has become a family. We all feel a sense of ease and reliability in each other, but that doesn’t just go for our “work family.” We all have jobs to support our families, so why not bring them into it? All our families know each other, some spend time together, and overall, we all care about each other. We have a culture of unity, both inside and outside our walls, and it makes for a really great place to work.

So what does this mean for our clients?

It means that you can have full faith in the work we do for you. I already mentioned it, but it’s worth mentioning again. I truly believe that happy employees lead to great work because AZCOMP has shown me that it’s true. All of our clients can know they’re getting great work and services from our team because our team is truly happy with the work they do.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: https://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: https://www.azcomp.com/lytec/

Be sure to call us at (480) 730-3055 for all your network and healthcare technology needs.

An Opportunity to be Better: The Lessons of 2020 Can Lead to Innovation

Keven Cluff

Keven Cluff

2020 was one wild year. Here we are, one month into 2021 and even though we may not be out of the woods yet, I think we all breathed a collective sign of relief when the clock struck midnight on December 31st and 2021 arrived. A new year always means a chance to start fresh, but we’d all be making a big mistake if we just ignored 2020 and treated it like a bad dream that didn’t happen. As nice as that sounds, the truth is, last year taught us so many valuable lessons that we can use to make the future fantastic.

I don’t think there’s any denying that the biggest lesson learned in 2020 is the entirely correct cliché that it pays to be prepared. The name of the game in 2020 was figuring out a way to make it easier to securely serve your patients outside of your office. The practices that already had the right tools in place for doing so were ready to charge forward when both their patients and their staff were no longer coming into their facility regularly. Other practices that we’re prepared for this kind of shift in process were caught unaware and left to play catch-up. These were two very different sides of the same coin, but no matter what side you might have been on, you likely benefited from a plethora of lessons learned in the process.

Having the technology that allows you to communicate with your patients en masse, gives them options for paying bills remotely, and sets up proper security for your staff working from home was the biggest factor that AZCOMP aimed to help practices implement in 2020. And it was incredibly exciting for us to witness many of our customers experience the positivity that making these changes brought to their business! The most rewarding part was helping them to understand that these aren’t just temporary changes – these are advancements that are going to benefit and help the business grow for years to come. We know that because we’ve seen it happen time and again.

At AZCOMP, we abide by yet another cliché that I’m proud to drop in here: We practice what we preach. When the crazy scramble to work remotely first launched on the world in March, we mobilized more than 30 of our employees to work from home in just half a day because we already had the systems in place to make it happen. We faced the challenge head on by already being equipped with the tools we needed to do so. In turn, we never missed a beat, and our customers never felt like they couldn’t rely on us to help them. We know the power of being prepared, so we always keep up with the latest next-step in preparation. And we’re here to make sure your business does the same.

No matter where you’ve landed at the end of 2020, you’ve likely learned some valuable lessons that you won’t soon forget. And if you’ve worked with AZCOMP during this past year, hopefully you feel more prepared to make the most of those lessons and the changes that resulted from them in this new year.

That’s what we always strive for.

But remember, 2021 is just the beginning – these remote systems and pumped up security measures aren’t going anywhere. They’re great tools for making your business better than it’s ever been before, pandemic or not. So it’s never too late to dive into implementing them. And we’ll be here to help you do just that for many years to come.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: https://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: https://www.azcomp.com/lytec/

Be sure to call us at (480) 730-3055 for all your network and healthcare technology needs.

Work From Home Best Practices

A guide to maintaining productivity, security and compliance when working from home.

Have you already transitioned to working from home? Or, are you planning on it soon but just haven’t quite pulled the trigger yet?

When we firsts moved our own company to a “work from home” environment, as well as moving our clients to do the same, it was a two step process. The first thing we did was just get them to their house quickly, because that’s what the situation called for. Since we already had the infrastructure set up correctly for ourselves and for our customers, it wasn’t a big deal to make it happen, but it was still done with speed in mind. The next thing that we did was then go back to all our own employees and our clients employees and conduct a little audit.

So, in this post, we’re going to go over 2 things. First, we’ll talk about what you need to consider from a technology perspective to physically move your employee’s to their houses. Then we’ll talk about some policies about working from home that will help maintain productivity, security and compliance (if you’re in healthcare).

Earlier this week, we conducted a webinar on this very subject, and that is where all the content from this post is coming from. If you’d like to watch the webinar, the video is posted below. Or, you can read this post.

Watch the webinar replay here

Technology considerations for working from home

There are 3 categories of items to consider for working from home. Hardware, software and then how your employee will access your company resources. At the end of this section we’ll share a few examples.

Hardware considerations

What will your employee need at home to get their job done the same way they would if they were in the office?

Every situation is different, but we’re talking about things like a computer or laptop, single or dual monitors, an office phone, a printer, a scanner, a fax machine, a shredder, or a webcam as a few examples. Do they need some of those items or all of them? Think through all the tasks the employee needs to get done and make a list of all the hardware requirements.

In addition to that, will the employee be providing their own equipment, like their own computer, or will the company be providing it for them? That is going to be up to each of you to figure out.

Software considerations

What software applications will your employees need access to in order to perform their jobs? And, how will they access them?

If the software applications your business uses is all web-based, then this might be kind of easy. If they are all client server based, then this gets a little complicated, but is totally achievable. If everything is web-based, but your company still has a shared folder on a server, then there will be some additional considerations.

Employee communication

How will your employees communicate with each other?

Some phone systems, like a Voice Over Internet Phone system (VoIP), those allow you to just unplug your office phone from your desk and then plug it into the internet at your house and it will be like you’re at the office – no changes. Other phone systems might need some special arrangements to be made. Either way, just contact your phone system provider and ask them what they can do with the phones.

There are other applications you could also utilize to maintain communication for your employees. Microsoft Teams, Zoom, GoToMeeting, Facetime, Google Hangouts, Slack, those are just a few programs you could check out.

How will employees access company resources?

If your office uses all web-based programs, then not much will change.

If your office uses a shared folder on a server, then accommodations for this will need to be made.

If your office uses a “client-server” type software, then accommodations will need to be made for this as well.

In either of those two scenarios, you’ll need something that is called a VPN, or a Virtual Private Network. This is a secure way for employees outside of the office to connect to your server. You’ll need a commercial grade firewall to make this happen. Talk to your IT professional about setting this up for you. Make sure the firewall is patched, or up to date.

With the VPN in place, your employees will be able to securely connect to the server to access the folders and applications needed.

In addition to that, your employees will need an application or program to “remote-in”. A program called Remote Desktop is a good choice. When using Remote Desktop, the user at their home will connect to the server and access what is needed. In this scenario, you’ll only need one computer to perform this, the computer at the home office.

If not using Remote Desktop, there are a few other programs that we could recommend that are secure with a paid subscription. Some examples are GoToMyPC, Splashtop and RemotePC. With these programs, you will need two computers because the computer at the home office will connect to the computer at the real office.

Policies and Procedures for Maintaining Productivity, Security & Compliance

Now that you’re setup and ready to work, let’s talk about policies and procedures.

We have 3 resources here for you to use however you’d like. The first is an employee work from home agreement, or policy. The second and third resources are checklists for you to use to maintain security and compliance.

Employee Work From Home Agreement (Policy)

We strongly recommend that you put together a “Work From Home Policy / Agreement”. Having employees work from home poses many risks, and some of them are pretty significant risks. So, establishing an agreement with your employee is essential in setting the ground rules for your employees so that expectations are set.

With your employees are working from home, they need to commit to a few things. They need to commit that they’ll work just as hard at home as they would in the office to get the job done. They need to commit to taking care of company owned equipment and property. They need to also commit to protecting company and client data. Your Work From Home Policy should cover all these aspects.

We’ve put together a Work From Home Policy Template for your use. We provided this to many of our own customers, and we’re now giving it away here. It is just a template though, so read through it and customize it to fit your own situation.

You can download the template here.

Checklists for Security and Compliance

There are two reasons for maintaining security and compliance. The first reason is because it is irresponsible to not. Working from home poses some big risks and you can lose data, have computers ransomed, put yourself in a position to be fined, etc. The second reason is because this will help with keeping your employees productive. Anytime a security event happens, even if it is getting a simple and harmless virus, it wastes time. The bigger events like ransomware wastes a ton of time. Become secure and avoid wasting time.

We have put together two checklists that have to do with security and compliance. Use them however you’d like. Give them to your own IT guy, or try to go through it yourself. Please use them though.

Both of these checklists originate from our own standards library. When we manage the technology of our clients, we use checklists like this on a routine basis to manage their technology to make sure it is up to our standards so that they can get the best technology results.

Business Continuity for Remote Employees Checklist

The first checklist is called Business Continuity for Remote Employees. “Business continuity” just means that you’re able to work effectively like you normally would.

This checklist looks at everything related to having employees work outside of the office. So, it’s asking questions about your firewall, the VPN setup, your backup and disaster solutions, 3rd party management and much more. It’s a big picture look at the whole setup. Since this checklist has a lot to consider, it is only asking a long series of yes or no questions and we took out all the details and explanations that typically accompany this type of checklist.

So, please use this by yourself or hand it to your IT provider and have him go over it all with you. It should make sense to your IT provider and he should be able to explain it all to you, and then provide reassurance that all these items (as applicable to your own environment) are being done.

Here is the Business Continuity for Remote Employees Checklist

Employee Owned Device Checklist

This second checklist focuses specifically on the device that is out of the office – the employees computer and how they are connecting. If this is an employee owned device, or a company owned device, it doesn’t matter, the checklist still applies.

This checklist includes a lot of details with explanations. Still though, use it yourself or hand it to your IT guy so that he can verify for you that everything is set up correctly to put your mind at ease.

Here is the Employee Owned Device Checklist

Additional Resources

Free Security Awareness Training: https://www.knowbe4.com/homecourse – password is “homecourse”

HIPAA Compliant Remote Access Services:

Free Microsoft Teams 6 Month Trial: https://www.microsoft.com/en-us/microsoft-365/blog/2020/03/05/our-commitment-to-customers-during-covid-19

AZCOMP Recommended Anti-Virus for Employee Owned Devices: https://home.sophos.com/en-us.aspx

Ring Central COVID-19 for Healthcare: https://www.ringcentral.com/lp/covid19-offer

Free Ransomware response during COVID-19 to Healthcare: https://blog.emsisoft.com/en/35921/free-ransomware-help-for-healthcare-providers-during-the-coronavirus-outbreak/

Extensive List of All COVID-19 Software Offers: https://www.forbes.com/sites/martingiles/2020/03/19/free-software-for-businesses-and-schools-covid19/#18d1f9ea752d

CARES Act: Everything You Need To Know

We are keenly aware of the difficult conversations that are happening right now as businesses look down a tunnel of uncertainty, and AZCOMP firmly believes we have a unique opportunity to support each other as small businesses.

If you are worried about operational costs or covering payroll, we want to make sure you are aware of provisions in the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which allots $350 billion in critical aid to small businesses to cover these core expenses.

We think every small business owner should know that there are forgivable loans available to help your business NOW, including a $10,000 advance that will be distributed within 3 days of a successful application. Note: There is a funding cap so businesses are encouraged to apply as soon as possible, emergency loan applications will be accepted starting April 3, 2020.

On Monday, April 6th, we hosted a webinar that showed a clear picture of what the CARES Act Loans can do for you and your business. Joel Friend, accountant and financial advisor, explained a straightforward breakdown of:

  • Which loans provide the largest immediate assistance
  • Clear view of what the loans cover
  • Who can/should apply
  • Stipulations regarding loan forgiveness
  • How to apply

Click here to download a copy of the Excel spreadsheet Joel uses in this video!

Check out the video to learn more about the CARES act!

Ready to get help now?

Our main priority is to get you the information you need to make informed decisions for your business. We pulled in a professional to provide insight into the options available, but we encourage you to check out the following links below to dive into all the details right now:

Emergency Loans Small Business Guide & Checklist

Small Business Guidance & Loan Resources

Coronavirus Small Business Guide

COVID-19 Related Webinars

Need help with Telehealth, Billing, or how to stay secure while working from home? AZCOMP has a host of webinars scheduled to help you as you navigate through this time of uncertainty.

Check out our 2020 webinar calendar on our events page to register! Visit us at: www.azcomp.com/events for more information.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

Getting Started with Video Conferencing

Need Help Figuring Out How To Get Started With Video Conferencing?

For your job, if you usually need to meet with people in person but you can’t right now, it’s a great time to get started with virtual meetings, or video conferencing. It’s not as hard as you might fear. It’s time to give it a try.

There are a lot of good ways to use video conferencing. Here at AZCOMP, we use Teams a lot, and we use Zoom a lot. Right now, our entire office is almost all working from home. We have several teams that are using Zoom to do a daily check-in. We’re going to be using Zoom to host our monthly company meeting at the end of March. We use it to talk to vendors or partners. We use it in sales situations. We use it for webinars. Between Zoom and Teams, we’re able to communicate freely even though we can’t meet anyone right now.

There are a lot of different virtual meeting options. You’ll need to find the right one for what you’re trying to accomplish. Once you find the right tool or software program for you, that program will have a lot of training videos and articles for you to learn all the details of the program. In this video, I’m not going to try to teach you the specifics of any one program, I’m just trying to help you understand how to get started to remove the intimidation barrier.

If this video leaves you with a lot of questions and you need more specific steps to take, please call us and we can have a quick phone call to get you straightened out – or I’m sure there is another video already on YouTube with the answers you’re looking for.

Now watch the video, and good luck!

Watch The Video

Helpful Links

Zoom Online Meetings: https://zoom.us

Getting started with Zoom: https://support.zoom.us/hc/en-us/categories/200101697

Microsoft Teams Free Trial Info: https://www.microsoft.com/en-us/microsoft-365/blog/2020/03/05/our-commitment-to-customers-during-covid-19/

GoToMeeting: https://www.gotomeeting.com/

AZCOMP Technologies – the #1 IT Solutions Provider for Small Business Since 2000

We are the ultimate source for all things technology for small business. AZCOMP Technologies provides phenomenal technology solutions, support and strategy which delivers fantastic results for our clients. What kind of results? We help our clients become very productive, we align technology with your operations for operational efficiency, and we help our clients minimize their risks. Would you like to learn about our unique approach to small business technology that consistently delivers outstanding results to our customers? We’d love to talk to you about it, so give us a call!

For more information, visit our website here: http://www.azcomp.com/it/

Be sure to call us at (480) 282-9068 to set up a time to talk.

What To Consider For Transitioning Your Employees To Working From Home

Need Help Figuring Out How To Set Your Employees Up To Work From Home?

Understandably, we have received phone calls from a lot of businesses recently asking what it takes to move employees out of the office and move them into a remote workspace. This video below is meant to walk you through what to consider when doing this.

There are so many different scenarios of how workers are setup to work in the office that it would be impossible to provide specific direction for all those scenarios. So, this video is meant to help you think through how to pull this off.

If this video leaves you with a lot of questions and you need more specific steps to take, please call us and we can have a phone call with you and point you in the right direction within a few minutes. If you need specific help, just call us!

Watch The Video

Helpful Links Mentioned In The Video

Remote worker security guidelines: http://www.azcomp.com/it/remote-worker-security-guidelines

Department of Homeland Security Notice About VPN Security: https://www.us-cert.gov/ncas/alerts/aa20-073a

Microsoft Teams Free Trial Info: https://www.microsoft.com/en-us/microsoft-365/blog/2020/03/05/our-commitment-to-customers-during-covid-19/

Zoom Online Meetings: https://zoom.us/

Antivirus Software for Home Use: https://home.sophos.com/en-us.aspx

AZCOMP Technologies – the #1 IT Solutions Provider for Small Business Since 2000

We are the ultimate source for all things technology for small business. AZCOMP Technologies provides phenomenal technology solutions, support and strategy which delivers fantastic results for our clients. What kind of results? We help our clients become very productive, we align technology with your operations for operational efficiency, and we help our clients minimize their risks. Would you like to learn about our unique approach to small business technology that consistently delivers outstanding results to our customers? We’d love to talk to you about it, so give us a call!

For more information, visit our website here: http://www.azcomp.com/it/

Be sure to call us at (480) 282-9068 to set up a time to talk.

A Message from AZCOMP Regarding COVID-19

As the Coronavirus outbreak continues to expand and news continues to develop, many organizations are considering plans should employees be unable to travel to work.

We at AZCOMP stand by ready and willing to assist. We are mobilizing to serve our customers and fellow businesses. There are various tools available that make working remotely secure and relatively easy to setup. AZCOMP can consult with you on what might work best for your business, to be successful and work off-site.

Our purpose is to empower our customers and we take this very seriously. We will have technical resources on standby should you have questions. We are ready to help and assist any way we can in these times of uncertainty.

If you need anything, give us a call and we’ll see what we can do to help.

AZCOMP Technologies – the #1 eMDs reseller since 2005.

We are the ultimate source for all things Medisoft & Lytec. Whatever your question or problem or need with Medisoft & Lytec, we can help you. AZCOMP can help with sales, training, coaching, installation, support, EHR, add-on tools such as preferred clearinghouses, or patient statements, patient payments, appointment reminders and more.

For more Medisoft information, visit our website here: http://www.azcomp.com/medisoft/

For more Lytec information, visit our website here: http://www.azcomp.com/lytec/

Be sure to call us at (877) 959-8292 for all your network and healthcare technology needs.

My Computer is Running Slow

How to Speed Up Your Computer 

Note: This page will cover steps for an overall slow computer but does not address computers that have a slow boot up or slow internet.

It is important that your computer run at its best. Over time, regular use of your computer will build up unneeded files and clutter your hard-drive. Bad Computer habits also can contribute to a slow computer. Using multiple programs at once, or putting your computer to sleep instead of rebooting regularly are examples of things that can slow your machine down.

Here is a list of steps you can take to speed up your computer, if you are still having trouble with your computer please give us a call at: (888) 799-4777


Reboot

If you have not rebooted your computer recently, make sure that you plan a time to reboot it before following the article below.

Background Programs

One of the most reasons for a slow computer is that programs are running in the background. One option is to have your disable programs that automatically start each time the computer boots.

In addition, if you have an antivirus program, or spyware protection program on your computer, make sure it is not scanning your machine in the background. If the scan is in progress, it can decrease the overall performance of your computer. If this is the case, allow the scan to complete, and the computer’s performance should improve.

Note: You can see what programs are running in the background and how much memory they are using, through the Task Manager. If you are running the current version of windows you can use the Resource Monitor to see a better breakdown of how your computer’s memory is being used.

Delete Temporary Files

As a computer runs a program, temporary files are then stored on the computer’s hard drive. Deleting these files can help speed up your machine.

We don’t typically suggest deleting these files yourself as there are some critical files that if deleted can cause damage. However, if attempting this process, yourself, we suggest using the Windows Disk Cleanup utility to remove temporary files and other files that are no longer needed on your computer.

Scan for Viruses

If your computer is infected with a virus, this can cause the machine to run slowly.

For more information on best security practices check out our Network Security Page.

Update Your Drivers

Make sure you have the latest drivers and updates available for your computer hardware. Having out dated drivers can cause an array of issues, including slow performance, glitches or display issues.

Check Hard Drive Space

Make sure that there is at the very least, 250-500MB of free hard drive space. This available space allows the computer to have room for the operations to increase in size as well as room for temporary files.

Check Hardware

If you have had your computer for more than two years, you may need more memory. Today, we suggest that computers have a minimum of 2GB of memory (RAM) installed. The more memory the computer has the more ability to compute multiple actions at the same time. If your computer is running low on memory, it may become slow when multiple windows or programs are open at the same time.

Old Machine

If your computer is more than 5-7 years old, the age of the computer could be the cause of the slow performance. As more advanced technology and software programs are released, they are designed to run on newer computers. Older computers are not able to run these newer programs, which can cause them to perform slowly. If you believe your computer is need of replacing, we can help, AZCOMP Technologies is a Dell Certified Vendor and can help get you the right hardware for your needs.


Need more help?

Our IT technicians are here to assist you in resolving your computer or network issues!