Why Does Restarting a Computer Fix So Many Issues?

“Try Restarting Your Computer”

Few things cause more eye rolls than being told to restart a device. Most of us are used to hearing it by now. Many of the people that we help have already restarted their computers before they even call us, and there are some people that tend to have a “face-palm” moment when they’ve forgotten this technology fix-all.

Other people almost seem to take offense when they hear it, like they’ve somehow been insulted with this too-simple-to-help advice.

But guess what? It Does Work! We estimate that more than half of all issues in technology can are fixable with a simple reboot.

But why does rebooting fix problems?

When you are using your computer, you’re opening programs, installing and installing software, and moving files around. Sometimes windows like, internet browsers are open for hours, or even days at a time. There are a lot of background services that stop and start too, but you never really see these services.

We use our computers a lot, especially over the course of weeks or months.

What you may not realize, is that a lot of what you and your operating system does, is leaving behind a footprint. Usually this footprint is in the form of background processes you don’t really need running anymore or programs that didn’t quite close all the way.

These “left-over” items hog your system resources, and usually, your RAM.

When too much of this happens, you start to get problems, like a sluggish system, programs that won’t open anymore, etc.

When you reboot your computer, every single program and process ends as the power leaves your computer during the restart process.

Once the computer starts back up, you will have a clean state (of sorts) and more than not, a faster, better working computer.

Note: Restarting your PC is the same as rebooting or powering it off and then on. Restarting is not the same as resetting, which is a much larger process and usually includes erasing everything and returning to “factory defaults”.

 

Frequently Restarting May Indicate a Bigger Issue

Restarting your computer occasionally, is perfectly normal, and if you’re doing the type of work that requires multiple programs, it is encouraged.

However, if you find that the reboot is only a temporary fix for you, there may be a bigger problem at hand.

Hardware may be failing; important operating system files may be damaged or you may even have virus or malware files on your machine.

Give us a call, and we will work with you to find a solution any computer or network issues impacting your business. We’ll get the computer problems slowing down your office resolved quickly, and if you’ll allow us to, we’ll perform an assessment to determine what is causing your problems in the first place. This is called an IT Network Assessment, and we’ll do it for FREE! Call us now at (888) 799-4777 and we’ll start working on resolving your pressing computer issues.

 

You Need More Than A Power Strip

You Need More Than a Power Strip to Protect Your Company’s Computers, Server, and Other Equipment What would happen if you were in the middle of working at your computer, and the office suddenly lost power? Too many workers would find themselves staring blankly at an equally blank screen as their infrastructure suddenly goes dark. However, […]

10 Pro Tips to Avoid Getting Scammed Online

Avoid Getting Scammed Online

Avoid Online Scams

Every day numerous phishing emails are sent to unsuspecting victims all over the world. While some of these messages are so abstract that they are obviously a fraud, others can be a bit more convincing.

In case you aren’t clear on what a phishing email is, it is an attempt by a cybercriminal to obtain sensitive information from you about any of your accounts, get usernames, passwords, credit card details, your social security number or anything else. They do this by disguising themselves as a trustworthy entity through email. These types of emails also have the risk of installing a virus onto your computer or doing you harm in any other number of ways.

So, how can you tell the difference between a phishing message and a legitimate message? Unfortunately, there is no one size fits all solution, but there are several techniques that you can look for. This article lists 10 of them.

1: The message contains a mismatched URL

One of the first things to look at in a suspicious email message is the integrity of any included or linked URLs. Oftentimes the URL in a phishing message will appear to be perfectly valid. However, if you hover your mouse over the top of the URL (but don’t click anything yet!), you should see the actual linked address (at least this does in Outlook). If the hyperlinked address is different from the address that is displayed, the message is likely fraudulent or dangerous.

2: URLs contain a misleading domain name

People who send these phishing scams often rely on their victims not knowing how the DNS naming structure for domains works. The last part of a domain name is the most telling. For example, the domain name info.SystemSafe.com would be a child domain of SystemSafe.com because

SystemSafe.com appears at the end of the full domain name (on the right-hand side). Conversely, SystemSafe.malware.com would clearly not have originated from SystemSafe.com because the reference to SystemSafe.com is on the left side of the domain name.

I have seen this trick used countless times by phishing artists as a way of trying to convince victims that a message came from a company like Microsoft. The phishing artist simply creates a child domain bearing the name Microsoft. The resulting domain name looks something like this: Microsoft.maliciousdomainname.com.

Similarly, the phishing artists also create close-match domains that will trick you without a close look. They take a familiar brand like Target or Microsoft and create a new domain with that brand name slightly misspelled. If you don’t look close, you might miss it. They will take target.com and change it to tarrget.com, or targt-customer-support.com.

3: The message contains poor spelling and grammar

Whenever a large company sends out a message on behalf of the company the message is usually reviewed for spelling, grammar, and several other things. So, if a message is filled with poor grammar or spelling mistakes, it probably didn’t come from a major corporation.

4: The message asks for personal information

No matter how official an email message might look, it’s always a bad sign if the message asks for personal information. Your bank doesn’t need you to send it your account number. It already knows what it is. Similarly, a reputable company should never send an email asking for your password, credit card number, or the answer to a security question.

5: The offer seems too good to be true

There is an old saying that if something seems too good to be true, it probably is. That holds especially true for email messages. If you receive a message from someone unknown to you who is making big promises, the message is probably a scam.

6: You didn’t initiate the action

Yesterday I received an email message informing me that I had won the lottery!

The only problem is that I never bought a lottery ticket. If you get a message informing you that you have won a contest you did not enter, you can bet that the message is a scam.

7: You’re asked to send money to cover expenses

One sign of a phishing email is being asked for money. You might not get asked for cash in the initial message. But sooner or later, phishing artists will likely ask for money to cover expenses, taxes, fees, etc. If that happens, you can be assured it’s a scam.

8: The message makes unrealistic threats

Although most phishing scams try to trick people into giving up cash or sensitive information by promising instant riches, some phishing attempts use intimidation to scare victims into giving up information. If a message contains unrealistic threats, it’s likely a scam

9: The message appears to be from a government agency

Phishers who use intimidation don’t always pose as a bank. Often, they’ll send messages claiming to have come from a law enforcement agency, the IRS, or just about any other entity that might scare the average law-abiding citizen.

I can’t tell you how government agencies work outside the United States. But here, government agencies don’t normally use email as an initial point of contact, and law enforcement agencies follow certain protocols. They don’t engage in email-based extortion—at least, not in our experience.

10: Something just doesn’t look right

In Las Vegas, casino security teams are taught to look for anything that JDLR—just doesn’t look right, as they call it. The idea is that if something looks off, there’s probably a good reason why. This same principle almost always applies to email messages. If you receive a message that seems suspicious, it’s usually in your best interest to avoid acting on the message.

To Summarize:

In summary, think before you click! You need to have your guard up and be leery of getting scammed. Use common sense and trust your instincts.

If you have any questions, or if you have fallen victim to a phishing email and need help getting problems resolved on your business computer or business network, we can help! You can learn all about our Managed IT Solutions here at our website, or you can contact us by calling (888) 799-4777.

Managed Services Defined

What is Managed Services?

The new term relating to IT Support is “Managed IT Services”, or just “Managed Services”. But what does this mean?

Generally, Managed Services allows the business to allocate their IT operations to an outside source, known as a Managed Services Provider, or (MSP). Managed Service Providers assume an ongoing responsibility for 24-hour monitoring. MSP’s managing and provide problem resolutions for the network systems, and do it all for a fixed monthly fee.


It all started at “Break-Fix”

Small businesses outsourcing their IT needs to an IT service firm isn’t a new concept. It started with what is called the “break-fix” model. This is easy to understand. When the business experienced something broken on a computer or their network, they would call someone to fix it.

Some small businesses use this break-fix model but an employee within the company has the adopted roll of an IT technician and struggles through diagnosis and problem resolution wasting valuable time.

Over time, the best of the IT technicians had developed procedures to periodically come on-site to review of logs and user information looking for hints of issues before they became a big issue. In some instances, a detailed checklist was used to track system usage, traffic, etc.

There are several problems with the Break-Fix model.

Even with good technicians and their checklists, they are limited in what they can see, and thus are limited in predicting potential problems. There is a lot of guess work involved. Also, computers and networks crash a lot in this model, meaning that there are a lot of employees without the ability to work and productivity is lost along with profits.

One of the biggest problems is that the worse your system gets, the more you are paying the IT company to keep coming and fixing things. It’s like an auto mechanic. The more car problems you have, the more you must pay the mechanic. It makes it difficult to control costs and you never know how much to budget.

Managed Services as an Alternative

With the recent introduction of Managed Services, it has caused a major change in the way that many businesses deal with their technology. Instead of following the traditional way of break-fix action where you literally wait until devices fail and then rush to fix them, a business with a Managed Service Provider (MSP) can consistently enjoy a stable network and stable computers.

When you hire an MSP to manage the IT side of your business, you generally are getting several things.

One is that you are getting an IT team, so you have a wide range of skills and abilities working on your system. You are also getting pro-active maintenance along with threat detection and prevention. Another huge thing you are getting is consultations about your system- someone that functions like a Chief Technology Officer for your small business.

The result of all of this is you have a team of highly skilled IT technicians servicing your system, keeping your data secure, keeping your system up and at peak performance, someone to ask questions to and easily fix little issues and avoid the big issues. And, you get all of this for less than if you hired a dedicated IT staff for your business, at a fixed monthly fee.

“Break-Fix” VS “Managed Services”

Let’s look at the two solutions side-by-side.

Break-Fix Pro’s:

  • Only paying for services rendered when they are rendered.

Break-Fix Con’s:

  • Unpredictable computer or network performance. One computer or the entire system could go down at any moment.
  • When there is a failure, you must wait until your IT support firm has the availability to help you. If your IT support is currently dealing with another emergency, then you must wait. This could result in long periods of down-time, wasting the time of your employees and draining profits.
  • The more unstable your system, the more you end up paying. Costs are unpredictable from month to month.
  • When the customer has problems, it takes up a lot of their time dealing with the IT support firm.

Managed Services Pro’s:

  • Near elimination of risk for computer or network failure. The business will experience close to zero down-time.
  • All computers and components of the system will run at peak performance.
  • A team of trained IT professionals monitors and maintains your system. Pro-active measures are taken to ensure system stability when trouble is on the horizon.
  • If any problems arise, it is already determined how to request service and technicians will begin working on the problem quickly.
  • Outside threats to your system (such as viruses) are dramatically reduced.
  • The entire system is backed up the right way. If any sort of major event were to happen, the entire system could be brought back quickly to get the company back to normal business operations.
  • The cost of all of this is very predictable because it is all done for a flat monthly rate.

Managed Services Con’s:

  • Theoretically, there is no down side to managed services. However, one down side could be false expectations of the consumer. When you hire an MSP, this does not mean that you will never experience network or computer issues again. With an MSP, you aren’t getting perfection. But, you are dramatically increasing the overall health of your system, your uptime, your productivity and much more.
  • The cost. Some small businesses that investigate managed solutions for the first time can feel the price is high. Purchasing managed services usually isn’t cheap, but neither is on-call IT support. However, many businesses don’t realize how much they are spending on their flawed IT support. They are paying for their break-fix IT support technician, plus for lost time and inefficiency, for ill-equipped employees trying and failing to successfully manage their network, and potentially much more.

Why Break-Fix is no longer good enough for your business

It today’s business environment, businesses heavily rely on their computers, their network and being up and connected all the time. No business can really afford to have a shaky network, or be down for any period.  No business can really afford to willingly expose themselves to all the new-age online criminal rings. A good business doesn’t has the time to deal with major outages, or data corruption, or data theft, or systems held together by a shoestring

Is It Time for Your Business to Make the Switch?

If your small business is currently using the break-fix model for IT support, you may want to consider making the switch to managed services. Here are a few questions to ask yourself when you think about the possibilities.

  1. Is an employee or the business owner, either of which have no real IT credentials, managing your computers and network?
  2. Over the past year, did your server go down or go off-line? How many times and for how long?
  3. Over the past year, did any of your computers crash, become unresponsive, or have to be restarted because things were getting weird? How many times?
  4. Over the past year, have you had to call an IT support technician to come to your office to investigate problems? How many times?
  5. Are any of your employee’s wasting time by waiting for programs to load, or basically everything on the machine is running sluggish? How much time is being wasted every week or month?
  6. Have you ever lost business data that couldn’t be recovered? Or, did it take a long time to recover?
  7. How many problems are you currently just “dealing with” because you don’t want to spend the time or money to have someone look at it?

There are a lot more questions that could be asked, but that is a good list to start with. If you answered any of these questions in the affirmative, then it could be a good time for your business to consider making the switch to managed services.

Is your current IT solution not getting it done at your business?

Call AZCOMP at (888) 799-4777 to discuss your IT situation and needs. We can help!

Learn more about AZCOMPs managed service solution at our website here.

It Services

Cyber Security Webinar

“One in Five Small Businesses Fall Victim To Cybercrime Each Year- and That Number is Growing!”

-National Cyber Security Alliance

 

Join us for our FREE Cyber Security Webinar

Protecting yourself and your business from Cybercrime is becoming a more serious concern each year, but also getting more difficult to do. Everyone knows they need to get a plan in place but so few people really understand what it takes to get protected. We invite you to attend a FREE Cyber Security Webinar that will help you understand what you need to do to protect yourself and your business. On February 15th we’ll be hosting a live and free event to help get your business protected.

Here is a little bit about what we’ll cover in the webinar:

  • The #1 security threat to your business that antivirus, firewalls and other security protocols are defenseless against.
  • A SHOCKING truth about bank fraud that most businesses don’t know about that could (literally) wipe out your bank account.
  • How Mobile Phones and Cloud Apps are seriously jeopardizing your security and data protection- and what you need to do to protect yourself.
  • Why firewalls and antivirus software give you a false sense of security- and what it REALLY takes to protect your organization against new threats and today’s sophisticated cyber crime rings.
  • And More…

Cyber Security Webinar Registration

Cyber Security Webinar Registration Page

The webinar is free, but registration is required. Go to our website to get all the details of the training and find out more on how to register. The webinar will be held on Wednesday, February 15th at 12:30 AZ Time. Be sure to register and mark your calendars today!

Cyber Security Webinar Registration

Backup

What Backup is Right for You?

What Backup is Right for You?

 

Backup. You know you should be doing it and you are constantly worrying about it when you haven’t. So, you start looking at backups and well, there are a lot of options out there, so how do you choose?

Here are two, high level questions that you should ask and answer first during your honorary quest for a solution that meets your business goals:

Question 1 – What RTO (Recovery Time Objective) does our business need?

Question 2 – How often do I need backups to occur?

Let’s take a look at each question to make sure you are aware of all the possibilities.

What RTO (Recovery Time Objective) does our business need?

Here are the available options:

  • Immediate (recovery of data)
  • 15 minutes
  • 1 day
  • 1 week
  • 2 weeks
  • And many other times in-between

 

When answering this question, think about the business implications when your server is down.

Essentially, what you are asking yourself is “how much does it cost if I do not have access to information on my server or other line of business application on my server for ‘X’ amount of time (lost revenue, lost productivity, etc.).”

If it is costly to your business or can result in mistakes from staff, you should consider getting a backup solution that has a small RTO. This is particularly important in Healthcare and other regulated industries.

For example: Those who store and use PHI are required by the HIPAA security rule to put forth a business continuity plan. Part of this plan is to explain how they will continue to operate their business in the event of a software failure, hardware failure or other natural disaster.

The lower the RTO, the higher the cost. See Figure A below:

Figure A

How often do I need backups to occur?

Here are some available options:

  • Always backing up
  • Once per hour
  • Once per day
  • Once per week
  • Or, a lot of different options in between

 

When answering this question, think about the business implications if you were to lose fifteen minute’s worth of data, a week’s worth of data or a month’s worth of data.

How would each of these impact your business?

For businesses processing lots of transactions, even a minute of data loss can be very costly. Many small businesses can survive with some data loss, but any data loss comes at a cost. As a result, it is left to business decision makers to determine what the cost of recovering or recreating the data would be and what the potential loss of revenue might be if the data is not able to be recovered or recreated.

The smaller the increments between backups, the higher the cost. See Figure B below:

Figure B

The graphs above (Figure A & B) are based on observed industry trends. You will notice that the trend for both RTO and the length of backup intervals is the same.

The highest cost backup solutions are one in which there are systems in place to allow for no downtime and no data loss, while the lowest cost have the potential for extended downtimes and much data loss during an outage.

There are many more considerations when choosing a solution, but I believe spending some time answering the first two questions will help narrow the playing field. Once you have answered these two questions, and you know what is needed to meet your business goals, then you can continue the quest of finding the backup that is right for your business.

Here are some other questions you may want to consider before taking the plunge!

Does the backup meet regulatory requirements such as HIPAA or Sarbanes-Oxley?

A very important consideration for those who must meet regulatory requirements is if a particular solution will help you meet that requirement. Those that have to meet HIPAA compliance have to sign a BAA (Business Associate Agreement) with the backup vendor you choose. This is not optional, so make sure the vendor you choose is willing to sign this agreement.

Is the data encrypted at rest and in transit?

Cybercriminals are always trying to steal data, yours is no exception!

Your data should be encrypted at every level:

  • During backup
  • At rest (locally; if the solution you choose stores backups locally)
  • In transit to a remote data center
  • At rest in the data center

 

The vast majority of backup solutions have this capability, steer away from any that do not!

How long is the retention period?

How long do you need to retain your data?

Be aware that retention times can vary from local backups to cloud backups. Find out what the retention policy is for both and make sure it meets your business goals.

Who monitors the backup? Me, the customer, or you, the vendor?

Most businesses outsource backups because they do not have the expertise to handle it themselves. When it comes to identifying and resolving an issue, are you the one who makes that call? Backups that you monitor and maintain are going to be less expensive, but will also be left up to you to make sure it is working. There is no right or wrong answer here, just make sure you know who is responsible for detecting and solving problems that occur.

Is it an image based backup or file based backup?

This should basically be answered when determining your RTO requirements, but still important to ask. An image based backup is one where the whole server is backed up, including the operating system, settings, etc. A file based backup solution is one where individual files and folders are backed up, but the operating system and other settings are not included. In the event of a failure, the image based backups can be restored to another machine, while retaining all the settings, thus eliminating the many man hours required to rebuild the server. This is not done with a file based backup. Clearly, an image based backup is the best option if you need to be back in business quickly.

If you do not need to be back up and running in a hurry, or if there is very little reconfiguration required, then a file based backup may work for you and save you some money.

What Backup System is Right for your Business?

In summary, you are the master of your destiny!

The solutions out there are endless and can be daunting, but answering the questions above will give you the weapons you need to make the right decision on your quest to find the backup that works for you!

Two options to consider

Depending on what the needs are of your practice or your business, neither of these products may interest you. However, we do have two products to offer that many practices and businesses have found to be a good fit for them. Both of these products are very good, but they are for business that have different needs.

1. HIPAA Compliant Automatic Cloud Backup

This product is designed for those on a budget, but are in need of a quality solution.

This backup system backs up data files only, but those files can be restored quickly. The backups are encrypted at very highest levels, and the backups are done automatically for you at an interval you choose (typically about once per day).

This may be a product you are interested in. If so, please contact one of our product specialists!

2. HIPAA Compliant Backup and Disaster Recovery (BDR) Server

This is a much more robust system and protects all of your data files along with all of your programs and operating system. With this solution there is a local backup appliance (BDR Server) that is backing up everything on your server locally at a very frequent intervals, then sending the backups offsite to the cloud every day.

This means that you are very well prepared for when the server crashes, is stolen or some other man made or natural disaster occurs.

When a disaster does occur, you will be able to fail over to the local backup appliance or to the cloud! On most occasions your business can normally be operating again within an hour!

Something you would like to learn more about? Please contact us!

You can speak to a backup product specialist by calling us at: 888-799-4777

 

Fly Me To The Moon

moon landing new york times

In a visit to NASA in 1962, President John F. Kennedy approached a man carrying a broom during his tour and said, “Hi, I’m Jack Kennedy. What are you doing?”

The man in the NASA issued uniform was only a humble janitor, but he responded, “Well, Mr. President, I’m helping put a man on the moon.”

From the perspective of most people, this man was just a janitor, there to sweep the floor and clean bathrooms. But this janitor had a bigger purpose. He was there to help put a man on the moon.

No matter how large or small your role, make a contribution to the bigger picture.

I’m an all or nothing kind of person. If I’m going to do something, I’m going all out. That applies to nearly everything in my life, whether taking my wife out on a date, going on a vacation, doing my work, or learning something new.

When I was a kid, my dad and I were fascinated by computers. My dad is an entrepreneur, so what started as something we were almost obsessively intrigued by quickly turned into a business venture for the two of us.

At 14, I was working with my dad delivering, installing, and repairing computers. We knew everything about these machines from the inside out, and while we were hard at work building custom computers for our customers, Dell was bringing the standard PC to people everywhere.

The custom built computer business just wouldn’t survive, so I started to learn more about the software as well as networking and other aspects of computers to branch out.

After serving a mission to Spokane, Washington at 19, I went back to working on computers and a little later started up with Medisoft (still keeping up with my own venture on the side). I was a quick study and became a good support technician for Medisoft. But, it was easy to see that I didn’t enjoy working for someone else. Like my father, I wanted to be my own boss so I could treat clients the way I knew they deserved to be treated.

While being a support rep gave me an inside look into how I wanted to work, it also connected me with what I wanted to do. Doctors are great at being doctors, and they should be since I’m entrusting life and limb to them! And yet, we really shouldn’t expect them to also be billing experts, computer wizards, and software Einstein’s.

When it comes to small and independent practices that is certainly the expectation though.

Most independent practices don’t have a large enough staff or enough resources to keep a full-time computer guy on staff, and an expert biller, and someone who knows all the intricacies of Medisoft and how to troubleshoot any problems, and someone who can research all of the latest and greatest tools available to them, and who can also keep up to date on all the new regulations and industry changes.

Because of this, all too often a simple misunderstanding leads to a whole host of practitioners wasting their time trying to be the expert of the technology world, which makes patient care less intuitive and more complicated than it needs to be.

So, with a dealer partnership through Medisoft, AZCOMP was born in a 250-square-foot room in the back of my dad’s insurance office. We had one goal: to allow our clients to do what they’re good at (be a doctor) while we dealt with the minutia of what we’re good at (computers).

Operating as a turn-key technology service for physicians everywhere, we’re living that dream! These days, we’re well beyond those 250 square feet and are serving close to 10,000 offices, most of those are repeat clients.

Does AZCOMP help doctors be better doctors?

Here is the point: We know we aren’t doctors and don’t even know the first thing about being one, but we do know technology for independent practices.

We know that when we are able to work on your software, train your staff, and manage your computers and network, that is our contribution to helping deliver better patient care. We also know we play a small role in healthcare, but we are also excited when we can partner with a provider to help make their technology world a little easier.

No matter how big or small your role, when you contribute to the bigger story within your life, or your business or organization, it is exciting and incredible things can happen.

 

Not Wanted: Know-it-all Corporate Lackies Who Love Titles & Love To Wait For Direction

AZCOMP Technologies is looking for the following person to make an impact in our company and for our customers. If you are this person, awesome. If not, do you know this person? If you know this person, forward this post to them so we can chat with them.

Even if you aren’t this person but are curious of who we are at AZCOMP and what type of person we are looking for, then read on…

Technical Support Jedi for EMR/Medical Software

Great! You found and are reading our job posting. This is a great opportunity for the right person who is dynamic, fun loving, and hard working to join our marvelous team. If you are the right person for the job, fantastic. Please read on.

THE LOW DOWN:

We are looking for a technical support “Jedi” to provide technical assistance to our customers as they use their medical based software (EMR, Practice Management). In short, you resolve problems.  The more problems you resolve, the better our customers, the Doctors of the country, can provide care for their patients. In all reality, you impact people’s lives.

We are looking for the right person to have:

  • A passion and determination to get the job done
  • A likeable, fun, and hard-working personality
  • An Ability to change and adapt – seriously, things move quick around here
  • A desire to help customers and deliver phenomenal service
  • A love for technology
  • A need to work for a company with a real purpose behind them

The wrong person will possess:

  • A know-it-all attitude
  • The ability to always wait for direction
  • A love for corporate structure
  • A desire for mid-level management
  • A smart phone with no apps installed

In turn, we will provide:

  • A great place to work
  • Challenges and opportunities
  • Awesome coworkers
  • Competitive compensation
  • Stability
  • Medical and dental coverage, paid holidays, paid vacation, paid sick days, 401k

 

THE SKINNY:

Business is booming for us. Really, it’s busy – and we like it that way. We keep on our toes. Get ready to change and evolve as we strive to be cutting edge and take advantage of new technologies. This position is ever developing, changing, and advancing like the technologies we implement for our customers.

Get ready to learn a ton! We provide and support EMR and Patient Accounting software to medical offices. We service hundreds of medical offices not only here in AZ, but around the country. We feel that the work we do in keeping their technology humming along helps empower them to deliver better care for their patients. Our customers range from very small (5 employees) to medium (50 employees) with multiple branch offices. The environments range in complexity. This position is responsible for resolving technical support issues with the medical software, troubleshooting issues, and communicating with customers. In short, we are responsible for keeping our end client’s systems running so they can help their patients. We keep things hopping around here.

SKILLS TO MAKE YOU A GOOD FIT AND SUCCESSFUL:

  • Personal core values similar to ours (see below).
  • Organized, detail oriented and self-motivated.
  • Talk nerdy to me–er, all of us. Know your stuff and talk about it confidently, accurately, and honestly.
  • Provide and maintain detailed documentation on each job.
  • Ability to rock the mic like a vandal. Okay, maybe not rap, but you do have to be able to communicate extremely well – both in voice and written. Talk geek to us, we love it, just not the customer.
  • Ability to remain in contact with the client thru the completion of the incident.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Be detail-oriented. Know how to soar at 30,000 feet but also be comfortable diving into the details and getting those hands dirty.
  • Willingness to develop professionally – we goin’ places.
  • Love to laugh. If you take yourself too seriously, then avert your eyes from this description now. That being said, you should absolutely take your job seriously.
  • Oh yeah, and a desire to contribute to an awesome team and culture.
  • Live for technology – seriously, you read technology blogs for fun. We want someone who has passion for technology and wants to use it to better our customers and this company.
  • Be organized, ahead of schedule, communicative, accountable–in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
  • Play really nice with others. We’re a tight-knit, highly collaborative team, and we keep it that way.
  • Experience in technical support is preferred, but not required.
  • General knowledge of Microsoft based software.
  • Medical/EMR software knowledge is preferred, but not required.
  • Experience with Medisoft, Lytec, or McKesson is huge plus.

DETAILS ON THE POSITION:

  • Job opening is available immediately
  • Office is located in Gilbert (Cooper & Elliot)
  • Full time position
  • Entry to medium level. Pay starts at $12-$17/hour DOE

 

NEXT STEPS:

  1. Take this test & send us your scores to jobs@azcomp.com
  2. When you email us, let us know the real name of Jack Bauer
  3. If you want to include a resume, fine. Can’t guarantee it will be read. Rather, send 3 results you have created in your life – 3 things you made happen you are proudest of.

 

ABOUT US:

AZCOMP Technologies, Inc. has been a leader in healthcare software and IT for over 12 years. An exciting, innovative company, AZCOMP is renowned for providing a level of service that is unparalleled amongst our competitors. Our dynamic team strives to enhance the customer’s sales, training, and support experience, and is driven to be the best. We are a successful company with solid group of team members that like to laugh and have fun while being successful. We have a great company culture – 30 employees – fun and appreciative boss and coworkers. We have a great balance of personalities so everyone gets along- no office drama! Benefits include medical and dental coverage, paid holidays, paid vacation, paid sick days, 401k.
Since AZCOMP’S inception we have had one ambition- to provide the very best to the people we are so privileged to work with. From the products we choose to endorse, to the employees we hire, to the services we provide- our commitment to provide the best affects every decision we make.

In the late 1960’s a few exec’s at NASA we’re giving a private tour of the facility. While passing a janitor, someone from the tour asked what he did for NASA and the janitor’s response was, “I helped get a man on the moon!” That janitor had a clear understanding that the role he played was part of a much bigger mission. With that same understanding, AZCOMP is not just interested in a support tech. We want someone who is as passionate as we are in helping us empower small medical practices to deliver the best care!

Our Promise to our Customers:
We can’t promise that hardware won’t fail, that software will always function properly, or that we will always be perfect. But we can promise you that we always put measures in place to help minimize your risks. And in the event that something goes wrong, that you can count on us to rise to the occasion, take responsibility, and do everything in our power to either fix it, or deliver an acceptable solution.

AZCOMP Core Values :
1. We deliver PHENOMENAL
2. We work hard, play hard
3. We care about the One
4. We check our egos at the door
5. We chase Mavericks — (We believe challenges are opportunities)
6. We exercise real communication — (Leave the drama with your mama)
7. We do the right thing
8. We surf Jaws — (We innovate and improve)
9. We get our Jack Bauer on! — (We bring Passion and Determination)