Phenomenal Support Options
For Medisoft, Lytec, & Electronic Health Records
It’s all about you!
Every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal support options that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it’s all about you!
Phone support contracts ensure that you will receive answers to all your questions concerning the operation of Medisoft/Lytec/EMR when you need them. Technical support hours are from 8:00am to 5:00pm MST(Arizona) Monday through Friday (except holidays).
Phenomenal Support- Platinum Agreement
For clients wanting total peace of mind, we recommend our Platinum Support Plan.
Platinum Support Includes:
- Unlimited Phone and Shadow Support for Medisoft, Lytec, Practice Choice EMR, Medisoft Clinical or Lytec MD (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
- Priority Routing- You receive a direct number that puts you ahead of any non-platinum callers in queue.
- No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
- Create a support ticket online! If you don’t want to call in, or if it is after hours, create your ticket in our support portal! Once you become a Platinum Member, you will be given log-in information allowing you to create tickets online. Once you have your log-in information, just go to www.azcomp.com/help to start the online ticket process.
- Extended Hours- Support lines open up an hour and a half earlier for Platinum Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm
- Toll-Free Number- Out of area clients receive a toll-free number to call.
For more information about our Platinum Support agreement, visit our Platinum Support page, or call us at 480.730.3055.
“The immediate service is exactly what I feel I pay for. Your technical support is well worth the rate.” – Gay Smith, ABC Billing
“I had to call in many times to your support team and every time I was taken care of to my expectation. Thanks to everyone in your group for everything they did.” -Dori, Southwestern Medical Group
Practice Management Monthly Subscription Agreement
Recommended for clients that want phenomenal support and stay current on their software. It is the total package.
The best way to get the best results out of your practice management software such as Medisoft or Lytec is to always be on the current version, have the software installed by professionals, and be supported by the best support staff in the world. That is why we have created the Practice Management Monthly Subscription plan!
The PM Monthly Subscription plan is available for Medisoft users and Lytec users alike. Here is what it includes:
- Always stay on the current version of the software. Whenever a new version of Medisoft or Lytec is released, you will get the update or new version.
- Professional installations done for you. Believe it or not, a lot of users tend to get a lot of errors with their software when they attempt to install it on their own. With installations done by the professionals at AZCOMP, your software will run more smoothly from the start.
- UNLIMITED Platinum Support. With your PM Monthly subscription, you will be fully supported by the AZCOMP Phenomenal tech support staff. You will be able to call in or create a ticket online as many times as you need per month. Relax! It’s included!
- There are many other awesome benefits to this subscription! Call now to find out more!
If you want the ultimate white glove type service for your Medisoft or Lytec software, this is the plan for you. For more information and to sign up, call us at 480.730.3055.
“My support technician has been very helpful as is everyone at AZCOMP. Everyone is very helpful, polite, and patient with me. Thanks.” -Vivian, Advanced ENT