Phenomenal Support Options
For Medisoft, Lytec, & Practice Partner
It’s all about you!
Every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal supportoptions that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it’s all about you!
Phone support contracts ensure that you will receive answers to all your questions concerning the operation of Medisoft/Lytec/Practice Partner when you need them. Additionally we provide limited assistance with software products that interact with the products we support. Technical support hours are from 8:30am to 5:00pm MST(Arizona) Monday through Friday (except holidays).
Phenomenal Support- Platinum Agreement
For clients wanting total peace of mind, we recommend our 12 Month Platinum Agreement.
12 Month Platinum Support Includes:
- Unlimited Phone and Shadow Support for Medisoft, Lytec, or Practice Partner (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
- Priority Routing- You receive a direct number that puts you ahead of any non-premier callers in queue.
- No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
- Extended Hours- Support lines open up an hour and a half earlier for Premier Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm
- Toll-Free Number- Out of area clients receive a toll-free number to call.
“The immediate service is exactly what I feel I pay for. Your technical support is well worth the rate.” – Gay Smith, ABC Billing
“I had to call in many times to your support team and every time I was taken care of to my expectation. Thanks to everyone in your group for everything they did.” -Dori, Southwestern Medical Group
Support by the Hour
Recommended for clients that want phenomenal support without an ongoing contract
If you do not have a support contract you can still obtain phenomenal support on a per hour basis. Each call is billed at an hourly rate of $155. There is a one hour minimum charge and then the call is billed in 15 minute increments after the first hour.