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PLATINUM SUPPORT
TERMS AND CONDITIONS

Terms used in this document

  • 1. Platinum Support means this Agreement and the terms and conditions contained herein.
  • 2. Throughout this Platinum Support Agreement, AZCOMP Technologies, Inc. may be referred to as “AZCOMP” “we” or “us.”
  • 3. Throughout this Platinum Support Agreement, the party agreeing to the terms of this Agreement, as indicated under the completed sold to company information, may be referred to as “the client”, “the customer”, and “you.”
Term and Termination
The initial term for the Platinum Support Agreement shall commence on the date the client signs the Platinum Support Agreement and shall automatically renew for a period of 12 months and each successive 12-month period thereafter unless terminated pursuant to the following sentence: Either party hereto may terminate this Agreement by giving the other party written notice at least thirty (30) days prior to the date of expiration of the current Contract Period. Customer shall send written notice to AZCOMP via facsimile at 480.926.6108. If Customer does not receive written notice that cancellation has been received within forty-eight (48) hours of sending the cancellation notice, Customer is responsible for contacting AZCOMP to confirm that the cancellation notice was received. Upon AZCOMP’s acknowledgement of the termination notice, Customer shall immediately pay to AZCOMP by automated withdrawal or credit card a sum equal to the Recurring Fees that would otherwise be due for the remainder of the Term, calculated from the date of the receipt of Customer’s notice to AZCOMP plus any other amounts that would otherwise be due under the agreement, and no further support be provided. Failure to pay these fees may result in system suspension of all software and services (Users will be locked out of the programs and services, including e-prescribing). No refund or credit will apply in the event of early termination.
Platinum Support:
Platinum Support provides practices with the support described below.
Electronic Support Ticketing
Includes access to electronic support ticket submission via the AZCOMP support web portal. This portal is available 24 hours a day, 7 days a week. Requests for support assistance via the web portal are currently responded to within 1 business day. Response time subject to change.
Phone Support
Includes access AZCOMP’s Platinum Phone Support team. The Platinum Support team is available by phone at 480-497-7474 or 888-777-9070. Current hours are Monday thru Friday from 8am MST(Arizona) time until 5pm MST(Arizona) time, excluding Holidays.
Support Includes:

  • Diagnosis and rectification of Medisoft application problems. If the application problem requires an application coding change, a workaround (if applicable) may be given.
  • Basic product functionality as described in the product documentation.
  • Escalation of application issues when an application problem does not have an immediate resolution or workaround.
  • Software updates and hot fixes as they are made available by McKesson.
  • Free Medisoft file repair diagnosis if data is damaged during the covered support period. If during file repair diagnosis it is determined that data repair is needed, then there will be an additional charge of $500.00. There is a 3-5 business day turnaround time for data repair.
Support Does Not Include:

  • Rectification of problems resulting from improper use of the software or the equipment upon which the application is accessed.
  • Rectification of problems caused directly by operator error or omission.
  • Inquiries on medical billing practices and/or billing advice (including but not limited to how to properly code a claim).
  • Development of custom code or customizations for any Software.
  • Custom formatting (including but not limited to custom templates, custom reports, custom fields and tabs).
  • Computer hardware, software, networking problems and/or improper network configurations that prevent the operation of the supported products.
  • Diagnosis and troubleshooting of non McKesson products. (AZCOMP will also assist Customers with basic connectivity issues for the purpose of using the Software to access third-party products or services to the extent necessary to confirm whether such issues relate to equipment or software within AZCOMP’s control. AZCOMP shall not be responsible for connectivity issues caused by third-party software or service providers.)
  • Training.
  • Software Installation, services to implement upgrades or to correct improper installation or integration of the Software that was not performed by AZCOMP authorized personnel.
  • Onsite Support
  • File Repair (AZCOMP will waive the diagnosis fee for damaged data for Platinum Support Customers, however actual file repair fees are not covered by this contract.)

Services not covered by support may be offered on a pay per incident basis and often require a technician to go onsite or log in remotely.Services not covered under product support are offered on a pay per incident basis. Customers should contact AZCOMP’s sales department for pricing and information for additional services.

General Policies
AZCOMP reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident, as defined as a single support issue or question. AZCOMP cannot guarantee that any issue resolution will be completed in a set amount of time.If in reviewing Customers requests for support, AZCOMP determines that Customer’s request would be better addressed by obtaining additional training, AZCOMP shall have the right to refuse such support and refer Customer to the appropriate department for additional training. Customer shall be responsible for any additional costs related to such training.AZCOMP may limit or terminate support service to a customer who uses the service in an unreasonable, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing, and support availability for future plan periods are subject to change at any time without notice. Coverage is non-transferable and is valid for the individual company only. The resale or other transfer of any customerrights is strictly prohibited, and will be considered an abuse of the agreement.
Definition of an Incident
For purposes of these terms and conditions, an “incident” means (a) a single issue or problem that a customer asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one report, or (c) a single question on a specific topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact.
Supported Products
Platinum Support is available for the current versions of the following McKesson products: Practice Choice, Medisoft, Medisoft Clinical, Lytec, LytecMD and their respective McKesson add-on products.AZCOMP will provide assistance with previous versions to the extent that it is able to, if there are known issues that are addressed in product upgrades or updates support tickets may be closed with the recommendation of a product upgrade or update. Support availability for any particular version of McKesson products is subject to change at any time without notice. Support will only be provided for products that are installed in environments that meet system requirements.
Service Availability
Service availability may occasionally deviate from stated hours due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control.
Response Times
A technical support representative will be available to talk to a Platinum Support Customer within then-current published response times, subject to variations due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control. The foregoing shall not be deemed a representation or warranty on AZCOMP’s behalf regarding the time within which a resolution, if any, may be available for any particular incident.
Renewal Policy
During the term of the Platinum Support Agreement, members will receive support for an unlimited number of incidents. If a customer exceeds reasonable use of the Plan, AZCOMP may, in its sole discretion, choose not to renew a customer’s Plan at the end of the current term. If AZCOMP chooses not to renew a Platinum Support on the basis of excessive usage, such determination shall not be deemed to preclude customer support from AZCOMP on a pay-as-you-go basis or under a limited-incident plan.
Limitation of Liability and Damages
AZCOMP’s maximum liability, and the customer’s sole remedy, for any claim arising under the Platinum Support term will be the refund of an amount not exceeding the Platinum Support fee paid by the customer for the 12-month period during which the claim arose. IN NO EVENT SHALL AZCOMP BE LIABLE FOR ANY SPECIAL INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND INFORMATION PROVIDED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Without limiting the generality of the foregoing, AZCOMP is not responsible for long-distance telephone charges incurred in connection with your use of the Plan.

Disclaimer of Warranties
SUPPORT SERVICES ARE PROVIDED “AS IS.” AZCOMP HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY, AND NON-INFRINGEMENT.
EHR Disclaimer
Although AZCOMP makes every effort to ensure that information regarding meaningful use and other government programs are checked and accurate in both our documentation and support, the Medicare/Medicaid programs are constantly changing and individual providers may have unique circumstances that go beyond the typical guidelines laid out in the respective programs they are participating in. Therefore, it is the sole responsibility of each provider to study, interpret and remain abreast of the Medicare/Medicaid program requirements and deadlines, contacting program administrators directly as needed. Any documentation and support provided by AZCOMP is based on our interpretation of the programs and certification rules published by the Department of Human Services and are subject to change. Information and support provided is “as is” and without any express or implied warranties. AZCOMP assumes no responsibility for any inaccuracies, errors, or omissions, expressly disclaiming liability for damages of any kind arising out of the use of, reference to or reliance on any content provided. Using certified electronic health record (EHR) systems and other certified health IT to provide and attest to meaningful use is the sole responsibility of the eligible provider. The latest Medicare regulations can be found on the CMS web site at http://www.cms.gov, for more information on Medicaid check with your State Medicaid Agency.
Security Risk Analysis
All providers who are “covered entities” under HIPAA are required to perform a risk analysis. In addition, all providers who want to receive EHR incentive payments must conduct a risk analysis. Security requirements address Physical Safeguards, Administrative Safeguards, Technical Safeguards, Policies and Procedures, Organizational Requirements, and all electronic protected health information you maintain, not just what is in your EHR. Even with a certified EHR, you must perform a full security risk analysis. AZCOMP may be able to provide information and assistance on the privacy and security aspects of the EHR product; however, AZCOMP is not responsible for making their products compliant with HIPAA Privacy and Security Rules and does not provide any training and/or advice regarding all other aspects of the risk analysis. It is the sole responsibility of the practice to have a complete risk analysis conducted. AZCOMP encourages practices to complete a thorough and professional risk analysis that will stand up to a compliance review. AZCOMP believes it is possible for small practices to do a risk analysis themselves using self-help tools such as the U.S. Department of Health and Human Services Office of the National Coordinator for Health Information Technology’s (ONC) risk analysis tool http://www.hhs.gov/
ocr/privacy/
hipaa/administrative/
securityrule/radraftguidance.pdf.
However, given that some aspects of the risk analysis may require expert knowledge, AZCOMP recommends that practices seek the services of an experienced professional. For more information on security risk analysis requirements visit http://ww.HealthIT.gov.
Governing Law
These terms will be governed by and construed in accordance with the laws of the State of Arizona, without giving effect to any principles of conflicts of laws. Customer agrees that any action arising out of or relating to the service provided by AZCOMP will be filed and maintained only in the state or federal courts located in Mesa, Arizona, and customer hereby consents and submits to the personal jurisdiction of such courts for the purpose of litigating any such action. If any provision of these terms is deemed unlawful, void or unenforceable for any reason, then that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provisions. This is the entire agreement between AZCOMP and the customer relating to the subject matter of these terms, and may not be modified except in a writing signed by both the customer and an authorized representative of AZCOMP.

Customer Testimonials

Michael S. Barnett, MD.

“Jay Zorro went above and beyond the call of duty. Not only did he fix a chronic computer problem, but he continues to assist with future anti virus control. He took a dedicated effort to my problem, thought about it and fixed it. I am very pleased. He is an excellent employee.”

- Michael S. Barnett, MD.

AZCOMP Technologies
2015-05-21T09:33:40+00:00

- Michael S. Barnett, MD.

“Jay Zorro went above and beyond the call of duty. Not only did he fix a chronic computer problem, but he continues to assist with future anti virus control. He took a dedicated effort to my problem, thought about it and fixed it. I am very pleased. He is an excellent employee.”

Kennetha, Dr. Mira Zelin.

“First of all I was especially appreciative of the fact that I was able to speak to a “person” each time I called, even if someone had to call me back. Sales and Tech support were very friendly and professional and knowledgeable. I was and knew exactly what to do. I was very satisfied. Thanks.”

- Kennetha, Dr. Mira Zelin.

AZCOMP Technologies
2015-05-21T09:35:34+00:00

- Kennetha, Dr. Mira Zelin.

“First of all I was especially appreciative of the fact that I was able to speak to a “person” each time I called, even if someone had to call me back. Sales and Tech support were very friendly and professional and knowledgeable. I was and knew exactly what to do. I was very satisfied. Thanks.”

Christine, Pros Medical Service.

“All the people I have dealt with at AZCOMP have been helpful and professional. Would give all an A++”

- Christine, Pros Medical Service.

AZCOMP Technologies
2015-05-21T09:38:37+00:00

- Christine, Pros Medical Service.

“All the people I have dealt with at AZCOMP have been helpful and professional. Would give all an A++”

Maria, Sugarland EMS.

“AZCOMP has a great staff, always helpful to resolve any tech issue.”

- Maria, Sugarland EMS.

AZCOMP Technologies
2015-05-21T10:08:00+00:00

- Maria, Sugarland EMS.

“AZCOMP has a great staff, always helpful to resolve any tech issue.”

Michael, Michael S. Barnett MD.

“Adjusting to the tech world for an old geezer like me was quite and emotional challenge. My hand was held the entire way by the supportive staff at AZCOMP. There were plenty of struggles and lots of stops and starts, be we did it. I find it hard to imagine going back to non-electronic records. Through every struggle it was easy to get the help I needed. Things work well now, and I cannot thank the staff enough for their support.”

- Michael S. Barnett MD.

AZCOMP Technologies
2015-05-21T10:10:07+00:00

- Michael S. Barnett MD.

"Adjusting to the tech world for an old geezer like me was quite and emotional challenge. My hand was held the entire way by the supportive staff at AZCOMP."

Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

“Paul made my whole day! I can’t write down exactly what I told him in excitement of fixing our datapath, etc. but in so many words he was my hero! I was so excited as we had not been able to send claims for approximately two weeks. Paul was very helpful and it would be my pleasure to have him assist us again if needed. He knows his stuff!”

- Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

AZCOMP Technologies
2015-05-21T10:11:27+00:00

- Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

“Paul made my whole day! I can’t write down exactly what I told him in excitement of fixing our datapath, etc. but in so many words he was my hero! I was so excited as we had not been able to send claims for approximately two weeks. Paul was very helpful and it would be my pleasure to have him assist us again if needed. He knows his stuff!”

John, Lake Gregory Chiropractic.

“Service was very fast and professional. They took care of the problem literally within minutes of the phone call. YOU are my support company from now on!”

- John, Lake Gregory Chiropractic.

AZCOMP Technologies
2015-05-21T10:13:39+00:00

- John, Lake Gregory Chiropractic.

“Service was very fast and professional. They took care of the problem literally within minutes of the phone call. YOU are my support company from now on!”

Casey, All Around Accounting.

“Thank you so much for your help today. I really appreciate how quickly we were able to get my new helpful report added and working. This was the best Christmas present ever! Thank you so much. I believe you just made my job, with the way that I do it, much much more efficient.”

- Casey, All Around Accounting.

AZCOMP Technologies
2015-05-21T10:14:18+00:00

- Casey, All Around Accounting.

“Thank you so much for your help today. I really appreciate how quickly we were able to get my new helpful report added and working. This was the best Christmas present ever! Thank you so much. I believe you just made my job, with the way that I do it, much much more efficient.”

Judy, Douglas Bailes

“AZCOMP has always been very supportive, even if they don’t have the answer right at the time of the call (which isn’t very often). I like the honesty when they say they are not sure, but will check with other support tech’s and get back with me. One person doesn’t know all of the answers so this shows that you have good team work within your office staff. The results then can overflow onto your customers. Thank you for all that you do.”

- Judy, Douglas Bailes

AZCOMP Technologies
2015-05-21T10:15:43+00:00

- Judy, Douglas Bailes

“AZCOMP has always been very supportive, even if they don’t have the answer right at the time of the call (which isn’t very often). I like the honesty when they say they are not sure, but will check with other support tech’s and get back with me. One person doesn’t know all of the answers so this shows that you have good team work within your office staff. The results then can overflow onto your customers. Thank you for all that you do.”

Carolyn, Blackstone Physical Therapy

“You guys are awesome!! I think you help me even when you don’t have to!! THANK YOU!!”

- Carolyn, Blackstone Physical Therapy

AZCOMP Technologies
2015-05-21T10:16:10+00:00

- Carolyn, Blackstone Physical Therapy

“You guys are awesome!! I think you help me even when you don’t have to!! THANK YOU!!”

Stephanie, Healthcare Billing Solutions

“Ever since I started with this company I feel so much better than any previous company I had in the past. This company has helped us in all we need and has done a fantastic job. Thank you very much, also the staff are wonderful!”

- Stephanie, Healthcare Billing Solutions

AZCOMP Technologies
2015-05-21T10:17:50+00:00

- Stephanie, Healthcare Billing Solutions

“Ever since I started with this company I feel so much better than any previous company I had in the past. This company has helped us in all we need and has done a fantastic job. Thank you very much, also the staff are wonderful!”

Kristin, Foot Surgical Center PC.

“I have always had awesome service and very quick replies. The last time my call back was extremely fast! Always very helpful.”

- Kristin, Foot Surgical Center PC.

AZCOMP Technologies
2015-05-21T10:17:17+00:00

- Kristin, Foot Surgical Center PC.

“I have always had awesome service and very quick replies. The last time my call back was extremely fast! Always very helpful.”

Tawnya Strum

“Five Star service!!! Our practice became an AZCOMP Customer in early 2013 and we were immediately wowed at the outstanding level of customer service we received. From the moment we called we felt important and very well taken care of. The sales team took excellent care of us and the technical support team has done a fabulous job every time we have needed them! The training sessions are informative and helpful and the staff are always willing to go the extra mile to make sure we understand changes and updates to the system. Thank you to the entire team - we appreciate your excellent service!!! :) Pain Specialists of Orange County”

- Tawnya Strum

AZCOMP Technologies
2015-05-21T10:21:42+00:00

- Tawnya Strum

“Five Star service!!! Our practice became an AZCOMP Customer in early 2013 and we were immediately wowed at the outstanding level of customer service we received. From the moment we called we felt important and very well taken care of. The sales team took excellent care of us and the technical support team has done a fabulous job every time we have needed them! The training sessions are informative and helpful and the staff are always willing to go the extra mile to make sure we understand changes and updates to the system. Thank you to the entire team - we appreciate your excellent service!!! :) Pain Specialists of Orange County”

Pauline Hastings

“Couldn't be any better unless we got cookies. Service is at least a 5 star or more. Sad to say we left AZCOMP for a short time but now we are back to stay. Once you have the best nothing else compares. The support team is out of this world. Don't know what we would have done without Paul, Robbie, Shelly and Maggie just to name a few. We never have to wait for a call back with any type of issue we may be having. Love these guys.
AZCOMP you are the best and we thank you.”

- Pauline Hastings

AZCOMP Technologies
2015-05-21T10:22:40+00:00

- Pauline Hastings

“Couldn't be any better unless we got cookies. Service is at least a 5 star or more. Sad to say we left AZCOMP for a short time but now we are back to stay. Once you have the best nothing else compares. The support team is out of this world. Don't know what we would have done without Paul, Robbie, Shelly and Maggie just to name a few. We never have to wait for a call back with any type of issue we may be having. Love these guys. AZCOMP you are the best and we thank you.”

Dan Logan D.C. Logan Chiropractic

“I would like to thank everyone at AZCOMP. I just recently started working with this great company. The quality of there products are great. However, it is there customer service that sets them apart. From top to bottom, whether it be the sales team or the technical support team, the service and attention to detail is first rate! Thank you to everyone I have had the pleasure to speak with. Thank you for the excellent service! ”

- Dan Logan D.C. Logan Chiropractic

AZCOMP Technologies
2015-05-21T10:24:08+00:00

- Dan Logan D.C. Logan Chiropractic

“I would like to thank everyone at AZCOMP. I just recently started working with this great company. The quality of there products are great. However, it is there customer service that sets them apart. From top to bottom, whether it be the sales team or the technical support team, the service and attention to detail is first rate! Thank you to everyone I have had the pleasure to speak with. Thank you for the excellent service! ”

Carolyn Dixon Collins

“Azcomp Technical support is phenomenal!!!! They have helped me so much!!!!! I would definitely recommend them!! Thank you Azcomp!!! Keep up the good work!!!”

- Carolyn Dixon Collins

AZCOMP Technologies
2015-05-21T10:25:03+00:00

- Carolyn Dixon Collins

“Azcomp Technical support is phenomenal!!!! They have helped me so much!!!!! I would definitely recommend them!! Thank you Azcomp!!! Keep up the good work!!!”

Sabrina Leal

“I love AZComp! No matter who you speak with, the staff is friendly and they will work with you until the job is done! I am still learning all the ins and out of Medisoft, but what ican not figure out or if I run into trouble - AZComp is there! They respond in a timely manner as soon as I send them a support ticket request, and they diligently work with me to find a good time for me talk to them. Every tech there I have spoken to has been very knowledgeable with great customer service! Keep up the good work!
Pro-Care Medical Center”

- Sabrina Leal

AZCOMP Technologies
2015-05-21T10:26:02+00:00

- Sabrina Leal

“I love AZComp! No matter who you speak with, the staff is friendly and they will work with you until the job is done! I am still learning all the ins and out of Medisoft, but what ican not figure out or if I run into trouble - AZComp is there! They respond in a timely manner as soon as I send them a support ticket request, and they diligently work with me to find a good time for me talk to them. Every tech there I have spoken to has been very knowledgeable with great customer service! Keep up the good work! Pro-Care Medical Center”

Sharon Barnett

“With all of the ICD-9 to ICD-10 regulatory and coding changes coming our way, AZComp has been there every step of the way. It is easy to set up a ticket and response time is phenomenal. Each and every tech we've spoken to to resolve issues with our software or billing has been knowledgeable and helpful. They've made a scary process not so difficult after all. Thank you!!”

- Sharon Barnett

AZCOMP Technologies
2015-05-21T10:26:43+00:00

- Sharon Barnett

“With all of the ICD-9 to ICD-10 regulatory and coding changes coming our way, AZComp has been there every step of the way. It is easy to set up a ticket and response time is phenomenal. Each and every tech we've spoken to to resolve issues with our software or billing has been knowledgeable and helpful. They've made a scary process not so difficult after all. Thank you!!”

Cody Steinhoff

“Our recent experience with AZCOMP, as a new client, was outstanding. We called looking for immediate technical help as a Medisoft Value Added Reseller. Within an hour, we had a return call from technical support and a very personable and knowledgeable support technician. All employees involved were very easy to deal with and, gratefully, very eager to help us out. We would very highly recommend AZCOMP.”

- Cody Steinhoff

AZCOMP Technologies
2015-05-21T10:28:13+00:00

- Cody Steinhoff

“Our recent experience with AZCOMP, as a new client, was outstanding. We called looking for immediate technical help as a Medisoft Value Added Reseller. Within an hour, we had a return call from technical support and a very personable and knowledgeable support technician. All employees involved were very easy to deal with and, gratefully, very eager to help us out. We would very highly recommend AZCOMP.”

Deborah Holden

“I had my server removed from our office as well and my backup. Kevin and all the support people went over and beyond to get me up and running again very quickly. All the service team was very supportive and I even received e-mails and follow up calls just to make sure that all was working well. They felt my pain that I was going through and help me through a very tough time. I have worked with other companies in the past and you could tell it was just a job. With this company it is more personalized and they truly enjoy what they do and enjoy ensuring that all your needs as a customer are met. Again thanks team for a job well done. I had thought friendly customer service was something from the past but they have restored my faith in customer service and customer support. I would encourage anyone needing tech support that this is the only place that I will even go again. May God richly bless each and every team member there. Thank you so much”

- Deborah Holden

AZCOMP Technologies
2015-05-21T10:28:58+00:00

- Deborah Holden

“I had my server removed from our office as well and my backup. Kevin and all the support people went over and beyond to get me up and running again very quickly. All the service team was very supportive and I even received e-mails and follow up calls just to make sure that all was working well. They felt my pain that I was going through and help me through a very tough time. I have worked with other companies in the past and you could tell it was just a job. With this company it is more personalized and they truly enjoy what they do and enjoy ensuring that all your needs as a customer are met. Again thanks team for a job well done. I had thought friendly customer service was something from the past but they have restored my faith in customer service and customer support. I would encourage anyone needing tech support that this is the only place that I will even go again. May God richly bless each and every team member there. Thank you so much”

Kristl Harbour

“From the very first phone call that I made to AZCOMP it has been nothing but a pleasant experience!! Every time I call, with ANY question, (which some have been pretty dumb ;) ) they have always helped me right away and helped me get through my problem. I will never use any other software company but AZCOMP!”

- Kristl Harbour

AZCOMP Technologies
2015-05-21T10:29:53+00:00

- Kristl Harbour

“From the very first phone call that I made to AZCOMP it has been nothing but a pleasant experience!! Every time I call, with ANY question, (which some have been pretty dumb ;) ) they have always helped me right away and helped me get through my problem. I will never use any other software company but AZCOMP!”

Raven Wood

“I can't thank the AZ COMP crew enough. I think I have, over the past almost 4 years, bothered them almost once a week. They are truly phenomenal !! Experts in the field-- get us up and running all the time--on time. We are a busy office practice and when computers/ software don't function properly can shut you down-- but the team at AZ COMP is always there and the problem is resolved in no time. From training us to keeping us "on schedule" as to updates and fixes we couldn't ask for more. Besides, they all have a great personality and sense of humor...I love working with a group of happy professionals and recommend them every chance I get.”

- Raven Wood

AZCOMP Technologies
2015-05-21T10:30:51+00:00

- Raven Wood

“I can't thank the AZ COMP crew enough. I think I have, over the past almost 4 years, bothered them almost once a week. They are truly phenomenal !! Experts in the field-- get us up and running all the time--on time. We are a busy office practice and when computers/ software don't function properly can shut you down-- but the team at AZ COMP is always there and the problem is resolved in no time. From training us to keeping us "on schedule" as to updates and fixes we couldn't ask for more. Besides, they all have a great personality and sense of humor...I love working with a group of happy professionals and recommend them every chance I get.”

Devon Melba Forbes

“AZCOMP Technologies is just phenomenal. I am so pleased with my recent purchase. I was able to speak to Shaun, who is just awesome, and he was as always, super informative. I was able to get quotes and information regarding what system would be best for the company. The tech support is awesome. Tech support goes above and beyond to assist you with any issue you may have. Mike and Russ are great and always patient, considerate, and most of all very kind and courteous. Keep up the great work! You have a customer for life!”

- Devon Melba Forbe

AZCOMP Technologies
2015-05-21T10:31:15+00:00

- Devon Melba Forbe

“AZCOMP Technologies is just phenomenal. I am so pleased with my recent purchase. I was able to speak to Shaun, who is just awesome, and he was as always, super informative. I was able to get quotes and information regarding what system would be best for the company. The tech support is awesome. Tech support goes above and beyond to assist you with any issue you may have. Mike and Russ are great and always patient, considerate, and most of all very kind and courteous. Keep up the great work! You have a customer for life!”

Tammy Parks

“AZCOMP really does a great job with our practice in all areas of support and training. They're always there to get you back on track when "things" don't run as smooth as you'd like. Thanks AZCOMP for all you do!”

- Tammy Parks

AZCOMP Technologies
2015-05-21T10:32:04+00:00

- Tammy Parks

“AZCOMP really does a great job with our practice in all areas of support and training. They're always there to get you back on track when "things" don't run as smooth as you'd like. Thanks AZCOMP for all you do!”

Mo Soulati

“My experience with AZCOMP has extraordinary. I have the ability to either log in and create a ticket explaining my issue or sending an email to their support team. Instantly I get a email back a ticket number that they are looking into my issue. Without any delays I either get a call back or an email on how to resolve my issue. They represeantives are very kind and help resolve the issue as simple as possible. I have had great experiences with AZCOMP and would recommend them to anyone. Using electronic medical records has been really to use and understand with their help.”

- Mo Soulati

AZCOMP Technologies
2015-05-21T10:32:40+00:00

- Mo Soulati

“My experience with AZCOMP has extraordinary. I have the ability to either log in and create a ticket explaining my issue or sending an email to their support team. Instantly I get a email back a ticket number that they are looking into my issue. Without any delays I either get a call back or an email on how to resolve my issue. They represeantives are very kind and help resolve the issue as simple as possible. I have had great experiences with AZCOMP and would recommend them to anyone. Using electronic medical records has been really to use and understand with their help.”
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