Phenomenal Support Options

For Medisoft, Lytec, & Practice Partner

It's all about you!

Every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal support options that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it's all about you!

Phone support contracts ensure that you will receive answers to all your questions concerning the operation of Medisoft/Lytec/Practice Partner when you need them. Additionally we provide limited assistance with software products that interact with the products we support. Technical support hours are from 8:30am to 5:00pm MST(Arizona) Monday through Friday (except holidays).

Phenomenal Support- Platinum Agreement

For clients wanting total peace of mind, we recommend our 12 Month Platinum Agreement.

12 Month Platinum Support Includes:

Unlimited Phone and Shadow Support for Medisoft, Lytec, or Practice Partner (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
Priority Routing- You receive a direct number that puts you ahead of any non-premier callers in queue.
No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
Extended Hours- Support lines open up an hour and a half earlier for Premier Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm
Toll-Free Number- Out of area clients receive a toll-free number to call.

Platinum Support Contract Here

/common/files/MU_Reference_Guide.pdf Platinum Support Contract.pdf

"The immediate service is exactly what I feel I pay for. Your technical support is well worth the rate." - Gay Smith, ABC Billing

"I had to call in many times to your support team and every time I was taken care of to my expectation. Thanks to everyone in your group for everything they did." -Dori, Southwestern Medical Group

Support by the Incident

Recommended for clients that want phenomenal support without an ongoing contract

If you do not have a support contract you can still obtain phenomenal support on a per incident basis. Each incident is billed at $125. An Incident means (a) a single issue or problem that a customer asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one Medisoft/Lytec report, or (c) a single question on a specific topic.

"My support technician has been very helpful as is everyone at AZCOMP. Everyone is very helpful, polite, and patient with me. Thanks." -Vivian, Advanced ENT