We are here for your Medisoft Support. Our company offers many different options for support. From the most advanced shadow support (we log into your computer from our office) to technical phone support and office visits—our expertise is available when you need it.
AZCOMP Technologies, Inc. offers a 12 month unlimited telephone technical phone support contract. Phone support contracts ensure that you will receive answers to all your questions concerning the operation of Medisoft Software when you need them. Additionally we provide limited assistance with software that interacts with Medisoft. Our telephone technical support hours are from 9:00am to 5:00pm Monday through Friday (except holidays).
Optional Ways of Receiving Answers for Medisoft Questions:
1. Telephone: Call us at 888-358-2667 option 3
2. Fax: Fax your support inquiries to 480.926.6108
3. Email: Email your support inquiries to firstname.lastname@example.org
4. Blog: Go to azcomp.com/blog to find posts and videos of Medisoft Tip & Tricks
5. YouTube: Go to the AZCOMP YouTube Channelto find videos we’ve posted
Note: When faxing or emailing inquiries please include enough detailed information for us to answer your questions. We will respond by calling, faxing or emailing you back within 48 hours.
With the purchase of the 12 Months-Platinum Support Plan you will receive:
- Unlimited Medisoft Software Support
- Call Back Feature (You now have the option to call and leave your phone number and a short message. The phone system will hold your place in line and call you back when a technician is available to assist you.)
- Priority Queuing (You will receive a private and direct phone number which will instantly put you in front of all 6 month and support by the minute callers.)
- Toll free phone number
- Shadow Support – Proven to be the most advanced and effective method of support available. Through PC Anywhere our support technicians can connect to your computer from our office to view what is happening on your PC and walk you through steps as you watch them happen on your screen.
- Free File Repair Diagnosis (valued at $125.00)
- Industry Best Response Times.
- Emergency Tickets (all users down or unable to work): Max Response Time of 1 hour.
- Urgent Tickets (one user down or unable to work): Max Response Time of 2 hours.
- Normal Tickets (Non-urgent/slightly inconvenienced): Max Response Time of 4 hours.
(Note: Response times are subject to change and are not guaranteed.)