Medisoft Support Options
Phenomenal Support – It’s all about you!
When it comes to medisoft support options, every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal support options that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it’s all about you!
Phone support contracts ensure that you will receive answers to all your questions concerning the operation of MediSoft software when you need them. Additionally we provide limited assistance with software products that interact with Medisoft. Technical support hours are from 8:00am to 5:00pm MST(Arizona) Monday through Friday (except holidays).
Phenomenal Medisoft Support – Platinum Agreements
For clients wanting total peace of mind, we recommend our Platinum Support Membership.
Platinum Support Includes:
- Unlimited Phone and Shadow Support for Medisoft, Medisoft EMR, and Medisoft Clinical (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
- Priority Routing- You receive a direct number that puts you ahead of any non-platinum callers in queue.No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
- Create a support ticket online! If you don’t want to call in, or if it is after hours, create your ticket in our support portal! Once you become a Platinum Member, you will be given log-in information allowing you to create tickets online. Once you have your log-in information, just go to www.azcomp.com/help to start the online ticket process.
- Extended Hours- Support lines open up an hour and a half earlier for Platinum Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm
- Toll-Free Number- Out of area clients receive a toll-free number to call.
For more information about our Platinum Support agreement, visit our Platinum Support page, or call us at 480.730.3055.
Medisoft Monthly Subscription Plan
Recommended for clients that want phenomenal support and to stay current on Medisoft. It is the total package.
The best way to get the best results out of your Medisoft practice management software is to always be on the current version, have the software installed by professionals, and be supported by the best support staff in the world. That is why we have created the Medisoft Monthly Subscription plan!
The PM Monthly Subscription plan is available for Medisoft users. Here is what it includes:
- Always stay on the current version of Medisoft. Whenever a new version of Medisoft is released, you will get the update or new version.
- Professional installations done for you. Believe it or not, a lot of users tend to get a lot of errors with their software when they attempt to install it on their own. With installations done by the professionals at AZCOMP, your software will run more smoothly from the start.
- UNLIMITED Platinum Support. With your Medisoft Monthly subscription, you will be fully supported by the AZCOMP Phenomenal tech support staff. You will be able to call in or create a ticket online as many times as you need per month. Relax! It’s included!
- There are many other awesome benefits to this subscription! Call now to find out more!
If you want the ultimate white glove type service for your Medisoft software, this is the plan for you. For more information and to sign up, call us at 480.730.3055.