Medisoft Support Options
Phenomenal Support - It's all about you!
Every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal support options that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it's all about you!
Phone support contracts ensure that you will receive answers to all your questions concerning the operation of MediSoft software when you need them. Additionally we provide limited assistance with products that interact with Medisoft. Technical support hours are from 8:30am to 5:00pm MST(Arizona) Monday through Friday (except holidays).
For clients wanting total peace of mind, we recommend our 12 Month Premium Agreement.
12 Month Premium Support Includes:
- Unlimited Phenomenal Phone and Shadow Support (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
- Priority Routing- You receive a direct number that puts you ahead of any non-premier callers in queue.
- No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
- Extended Hours- Support lines open up an hour and a half earlier for Premier Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm.
- Toll-Free Number- Out of area clients receive a toll-free number to call.
Premium Support Agreement.pdf
For clients that want unlimited Medisoft Support for a shorter period of time, we recommend our 6 Month Basic Agreement.
6 Month Basic Support Includes:
- Unlimited Phenomenal Phone and Shadow Medisoft Support (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
- Phenomenal Support Techicians are available to take your call from 8:30am to 5:00pm MST(Arizona) Monday through Friday (except holidays).
Basic Support Agreement.pdf
Medisoft Support by the Minute
Recommended for clients that want phenomenal Medisoft support without an ongoing contract
If you do not have a Medisoft support contract you can still obtain phenomenal support on a per minute basis. Each minute is billed at $3.00 per minute and there are no minumum number of minutes required. You must complete the support by the minute authorization form located below and fax it to the office prior to making the call.
Support by the Minute.pdf
Not sure which support option is right for you? Give us a call at 480.730.3055