Medisoft Support Options

Phenomenal Support - It's all about you!

Every office is unique. So whether your office is big or small, experienced or new, we offer phenomenal support options that are sure to meet the needs of your office and your budget. You determine what kind of support works best for you because —it's all about you!

Phone support contracts ensure that you will receive answers to all your questions concerning the operation of MediSoft software when you need them. Additionally we provide limited assistance with software products that interact with Medisoft. Technical support hours are from 8:30am to 5:00pm MST(Arizona) Monday through Friday (except holidays).

Phenomenal Medisoft Support- Platinum Agreement

For clients wanting total peace of mind, we recommend our 12 Month Platinum Agreement.

12 Month Platinum Support Includes:

Unlimited Phone and Shadow Support for Medisoft (With a high-speed Internet connection in your office we can connect to you to troubleshoot any issues you are experiencing.)
Priority Routing- You receive a direct number that puts you ahead of any non-premier callers in queue.
No sitting on Hold- If there is ever a hold time you have the option of leaving a message and hanging up, the phone system will hold your place in line and automatically call you back when the first technician becomes available.
Extended Hours- Support lines open up an hour and a half earlier for Platinum Clients, starting at 7:00am MST (Arizona) and closing at 5:00pm.
Toll-Free Number- Out of area clients receive a toll-free number to call.

Medisoft Support - Per Incident

Recommended for clients that want phenomenal Medisoft support without an ongoing contract.