– adjective
Synonyms: astounding, extraordinary, fantastic, marvelous, miraculous, outstanding, prodigious, rare, remarkable, sensational, singular, substantial, surpassing, uncommon, unique, unparalleled, unprecedented, unusual, wondrous
Since its inception AZCOMP has had one ambition- to provide the very best for the people we are so privileged to work with. From the products we choose to endorse, to the employees we hire, to the services we provide; our commitment to provide the best effects every decision we make. AZCOMP has never been out to simply sell products.
Our purpose is to Empower Small Practices To Deliver The Best Care, and one of the ways we try to achieve that is by providing highly extraordinary support for your Practice Management Software and EHR Software. When your software isn’t running right, then your practice suffers and your patients suffer. When we deliver Phenomenal and get your software working the way it is supposed to be then we know we are helping your practice and your patients.
After each service ticket we complete, we send a survey to the customer. Of the customers that complete and return the survey (we get 100’s each month), they rank us 5-stars on 5 different questions for a perfect survey score over 92% of the time.
We are very happy with 92%, but we won’t stop trying to improve until we are always delivering Phenomenal. Our goal is to deliver PHENOMENAL experiences 100% of the time.
In addition to 92% perfect survey scores, we literally have thousands of comments from our customers giving us compliments on our service. We think we do an amazing job at delivering fantastic and phenomenal support experiences, but truly our customers say it best.
Dan took care of me like a momma takes care of her baby. PRO NOMINAL service!! Don’t let this one get away. Keep him interested and active, feed and praise daily, give him opportunity to grow. He is the best!!
Paul made my whole day! I can’t write down exactly what I told him in excitement of fixing our datapath, etc. but in so many words he was my hero! I was so excited as we had not been able to send claims for approximately two weeks. Paul was very helpful and it would be my pleasure to have him assist us again if needed. He knows his stuff!
Thank you so much for your help today. I really appreciate how quickly we were able to get my new helpful report added and working. This was the best Christmas present ever! Thank you so much. I believe you just made my job, with the way that I do it, much, much more efficient.
With the number of customers that we are supporting, and the number of service tickets that are created, we must be organized.
We have a very advanced ticketing system that allows you to always know what is going on with your ticket. You have real-time visibility of who is working on your ticket and what the progress is through our ticket portal. Our technicians also create a chat thread directly with you so that you have a completely documented conversation on every ticket that gets created for you.
Have you ever tried to call eMDs for support on your software? How long did you wait on hold? Are you tired of not being able to get a hold of people that can help you?
Even if you aren’t a Platinum Member, when you call AZCOMP’s support department during normal business hours (8AM – 5PM Arizona Time), we always* have a living human being who lives right here in Arizona answer the phone ready to get you the help you need.
*Always means 99.99% of the time. We do have mandatory company meetings or department meetings on occasion where the phone system gets routed to an answering machine. But – we will call you back! So, leave us a message! Or, create a support ticket online!
If you need help getting Lytec, Lytec MD or your electronic claims to send out correctly, then we are your best bet. You will truly get the best support experience possible.
Starting as low as $99 per month, you can get UNLIMITED support cases resolved when you become a Platinum Phenomenal Support Member!
You can call us daily if you want and we’ll fix whatever problem you’re experiencing in the program. You can also create tickets online while our office is closed and we’ll start working on the issue when our support department opens back up.
NOTE: When faxing or emailing inquiries, please include enough detailed information for us to answer your questions. We will respond by calling, faxing or emailing you back within our SLA time.
(Note: Response times are subject to change and are not guaranteed.)
AZCOMP Technologies
2500 S. Power Rd., Suite 117
Mesa, AZ 85209 Call (480) 730-3055
