We are here for your Lytec Support. Our company offers many different options for support. From the most advanced shadow support (we log into your computer from our office) to technical phone support and office visits—our expertise is available when you need it.
AZCOMP Technologies, Inc. offers unlimited Lytec Software telephone technical phone support contracts for twelve months. Phone support contracts ensure that you will receive answers to all your questions concerning the operation of Lytec when you need them. Additionally we provide limited assistance with software products that interact with Lytec. Our telephone technical support hours are from 9:00am to 5:00pm Monday through Friday (except holidays).
Optional Ways of Receiving Answers:
1. Telephone: Call us at 888-358-2667
2. Fax: Fax your support inquiries to 480.926.6108
3. Email: Email your support inquiries to email@example.com
4. Blog: Visit www.azcomp.com/blog to search for tips & tricks, and answers to common support questions.
5. YouTube videos: Subscribe to our AZCOMP YouTube channel to find videos on common Lytec questions.
Note: When faxing or emailing inquiries please include enough detailed information for us to answer your questions. We will respond by calling, faxing or emailing you back within 48 hours.
With the purchase of the 12 Months-Platinum Plan you will receive:
- Unlimited Lytec Software Support
- Call Back Feature (You now have the option to call and leave your phone number and a short message. The phone system will hold your place in line and call you back when a technician is available to assist you.)
- Priority Queuing (You will receive a private and direct phone number which will instantly put you in front of all 6 month and support by the minute callers.
- Toll free phone number
- Shadow Support – Proven to be the most advanced and effective method of support available. Through PC Anywhere our support technicians can connect to your computer from our office to view what is happening on your PC and walk you through steps as you watch them happen on your screen.
- Free File Repair Diagnosis (valued at $125.00)
- Industry Best Response Times.
- Emergency Tickets (all users down or unable to work): Max Response Time of 1 hour.
- Urgent Tickets (one user down or unable to work): Max Response Time of 2 hours.
- Normal Tickets (Non-urgent/slightly inconvenienced): Max Response Time of 4 hours.
(Note: Response times are subject to change and are not guaranteed.)