Change Healthcare™ Update
You may have received an official announcement that looks something like this –
“If you are using either Medisoft or Lytec Practice Management Software with Revenue Management, you are receiving this message because you are using an outdated communication connection with Change Healthcare. This connection will be terminated on October 31, 2016. Although we have been able to continue supporting this connection longer than expected our October 31 date is firm.
The IP address to which you are connecting must be changed to a URL and a new JAR file must be installed on your system. Please contact your VAR for assistance. If you are currently without a VAR please contact Change Healthcare and we will direct you to a VAR.”
What does this mean?
Change Healthcare™ has notified AZCOMP that there is a critical update that users of the clearinghouse need to add to their programs. If you are using the Change Healthcare clearinghouse to submit your claims, all mailboxes will be required to be updated by November, 2016. This means that you will no longer be able to upload or download any files (claim files & reports) from the clearing house using the old EMF past this deadline.
What Do I Need to do?
In order to avoid problems with your Change Healthcare account, this update will need to be performed on every work station that accesses Revenue Management.
Due to the nature of this update, we are offering assistance in this process at no charge.
We have also included this video here on our blog for the ‘tech savvy’ users that are wanting to attempt this update themselves.
If you are currently sending claims to Change Healthcare (Formerly known as Emdeon) and would like assistance with this update, please give us a call at 480-497-7480.
Be sure to check out all our other training/support videos and subscribe to our YouTube channel!
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