How To Restart A Prescription When It Is Stuck At the SureScripts Server In Medisoft Clinical or Lytec MD

AZCOMP Support Video: What to do when a prescription is stuck in the SureScripts server of your EMR.

This is an error that occurs when you’ve sent a prescription to the pharmacy but yet in your system it still says “transmitted”.  When that occurs there is usually some sort of miss-communication with the server at SureScripts, which is where all of the prescriptions go through when they are getting transmitted.  It is pretty easy to re-set this and fix the problem.  Watch this short video to see how you can fix the problem.  This video is shown in Medisoft Clinical but is also the same in Lytec MD EHR systems.

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Here is the video…(don’t forget you can increase the size of the video to ‘full screen’ by clicking the icon in the bottom right hand corner of the screen)