Are your patients forgetting who you are?
This is a little guide on how to help your patients not forget about the appointment they have with you and how to help them remember who you are later when they need your services again.
When a patient has an appointment with you and they no-show, or they cancel on the day of, this can have a big impact on your bottom-line. Either situation leaves you with no time to fill the appointment slot you now have open on your schedule.
When a patient leaves you with a hole in your schedule that means less revenue for you and means that your fixed costs have to spread out over fewer appointments. This will cause your cost per visit to increase.
If your average revenue per visit is $100, and you have 1 missed appointment per day, subtract out some holidays and a few vacation days and that could be about 240 missed appointments per year. The easy math says that is $24,000 in lost revenue per year.
Are you OK with that?
I’m sure you aren’t ok with that, and I’m sure that you are already trying to do something about it. However, you may be aware that both Medisoft and Lytec have a built-in tool to help you minimize the number of no-shows you may be currently experiencing. It is the easiest and most effective way to minimize no-shows.
What is the easy and effective way to minimize no-shows?
It is the easiest way when you are able to automate the appointment confirmation and reminder process.
When you are able to setup an appointment confirmation and reminder system that utilizes all forms of communication (text messaging, email, voice calls), and it does it automatically, that is the most effective way.
The tool that is built into Medisoft and Lytec is called Autoremind. It is an automated system that allows you to confirm appointments with the patient, and remind them of their confirmed appointments using text messaging, email and voice calls. You set up the system once, then you just go about your business of scheduling appointments and Autoremind does the rest.
AutoRemind is your best option for minimizing no-shows.
- Save your staff from having to make endless number of phone calls during the day
- Free up your staff to do other items within the practice that are more productive and better for your patients
- Get appointments confirmed via text message, email or phone. You will be in a much better position of actually getting ahold of your patients.
- When an appointment is scheduled in Medisoft or Lytec, the AutoRemind system takes over. You have no other steps to complete.
- AutoRemind gives the patient the ability to confirm or reschedule appointments and your system is automatically updated. No extra steps on your part.
- You will save time and money and your no-show rate will improve. All of these items are a boost to your bottom line.
Watch how AutoRemind has helped these practices. This could be just like you!
Keep Your Patients for the Long Haul
Once you have provided medical services to a patient, of course you hope that they are healthy forever, but if they ever need your services again, don’t you want the patient to think of you first?
Even if you delivered the best care they have ever had in their lives, if a period of time passes and they never hear your name again, the patient will probably forget about you!
Don’t Let Them Forget About You!
If you don’t want them to forget about you then you need to remind them of who you are and keep in touch with them.
There are a lot of different methods for keeping in touch with patients, and they are all pretty effective too. The challenge is finding the time and resources to make it happen.
Most of the traditional methods for keeping in touch with your patients would include things like this:
- A newsletter
- Birthday Cards
- Reminders about annual checkups
- Reminders about recommended follow up visits
- Reminders about seasonal checkups
- Educational messages
- Health tips from the doctor
- Advertisements about services or promotional messages
There are additional ways to remind a patient that you exist, but these are the foundational items. If you aren’t keeping in touch with your patients, then chances are the next time they need your services they will look elsewhere.
If you aren’t doing any of these things, it would be good to start doing them!
If you feel that any of these items would be something good for your practice to try, then you should!
Luckily for you, AutoRemind is built into your software and will help you stay top of mind with your patients.
AutoRemind will help you stay in touch with your patients.
In addition to the appointment reminder portion of AutoRemind, you can use AutoRemind to help you keep in contact with your patients. Since AutoRemind is integrated with Medisoft and Lytec, AutoRemind is very simple to use for things such as birthday greetings, newsletters, reminders, health tips, annual services, promotional messaging and more!
To find out more about how AutoRemind can help with staying in touch with your patients, download this information sheet.
Start Your 30 Day Free Trial Today!
You can try before you buy! Visit our website today to sign up for a 30 day free trial of any or all of the AutoRemind services.
Zero out of pocket cost. No Contract. No risk. Just give it a try.
If you have questions or would like more explanation of the services, please give us a call at 480-730-3055.