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Business Associates Agreement.

 

Business Associates Agreement

 

SECTION 1 DEFINITIONS

“Breach” shall have the same meaning given to such term in 42 U.S.C. § 17921(1) and 45 C.F.R. § 164.402.

“Designated Record Set” shall have the same meaning as the term “designated record set” in 45 C.F.R. § 164.501.

“Electronic Health Record” shall have same meaning given to such term in 42 U.S.C. § 17921(5).

“Electronic Protected Health Information” or “Electronic PHI” shall have the meaning given to such term under the Privacy Rule and the Security Rule, including, but not limited to, 45 C.F.R. § 160.103, as applied to the information that AZCOMP creates, receives, maintains or transmits from or on behalf of Customer.

“Individual” shall have the same meaning as the term “individual” in 45 C.F.R. § 160.103 and shall include a person who qualifies as a personal representative in accordance with 45 C.F.R. § 164.502(g).

“Privacy Rule” shall mean the Standards for Privacy of Individually Identifiable Health Information at 45 C.F.R. Parts 160 and 162 and Part 164, Subparts A and E.

“Protected Health Information” or “PHI” shall have the same meaning as the term “protected health information” in 45 C.F.R. § 160.103, as applied to the information created or received by AZCOMP from or on behalf of Customer.

“Required by Law” shall have the same meaning as the term “required by law” in 45 C.F.R. § 164.103.

“Secretary” shall mean the Secretary of the Department of Health and Human Services or his or her designee.

“Security Incident” shall have the meaning given to such term in 45 C.F.R. § 164.304, but shall not include, (a) unsuccessful attempts to penetrate computer networks or servers maintained by AZCOMP and (b) immaterial incidents that occur on a routine basis, such as general “pinging” or “denial of service” attacks.

“Security Rule” shall mean the Security Standards at 45 C.F.R. Parts 160 and 162 and Part 164, Subparts A and C.

“Unsecured PHI” shall have the same meaning given to such term under 42 U.S.C. § 17931(h), and guidance promulgated thereunder. Capitalized Terms. Capitalized terms used in this BAA and not otherwise defined herein shall have the meanings set forth in the Privacy Rule, the Security Rule, and the HITECH Act, which definitions are incorporated in this BAA by reference.

 

SECTION 2: PERMITTED USES AND DISCLOSURES OF PHI

2.1 Uses and Disclosures of PHI Pursuant to Agreement. Except as otherwise limited in this BAA, AZCOMP may use or disclose PHI to perform functions, activities or services for, or on behalf of, Customer as specified in the Agreement, provided that such use or disclosure would not violate the Privacy Rule if done by Customer.

2.2 Permitted Uses of PHI by AZCOMP. Except as otherwise limited in this BAA, AZCOMP may use PHI for the proper management and administration of AZCOMP or to carry out the legal responsibilities of AZCOMP.

2.3 Permitted Disclosures of PHI by AZCOMP. Except as otherwise limited in this BAA, AZCOMP may disclose PHI for the proper management and administration of AZCOMP, provided that the disclosures are Required by Law, or AZCOMP obtains reasonable assurances from the person to whom the information is disclosed that it will remain confidential and will be used or further disclosed only as Required by Law or for the purpose for which it was disclosed to the person (which purpose must be consistent with the limitations imposed upon AZCOMP pursuant to this BAA), and that the person agrees to notify AZCOMP of any instances of which it is aware in which the confidentiality of the information has been breached. AZCOMP may use PHI to report violations of law to appropriate federal and state authorities, consistent with 45 C.F.R. § 164.502(j)(1).

2.4 Data Aggregation. Except as otherwise limited in this BAA, AZCOMP may use PHI to provide Data Aggregation services as permitted by 45 C.F.R. § 164.504(e)(2)(i)(B), including use of PHI for statistical compilations, reports, research and all other purposes allowed under applicable law.

2.5 De-identified Data. AZCOMP may create de-identified PHI in accordance with the standards set forth in 45 C.F.R. § 164.514(b) and may use or disclose such de-identified data for any purpose.

2.6 Disclosure Pursuant to Authorization. Without limiting the generality of the foregoing, AZCOMP reserves the right at its sole discretion to disclose an Individual’s PHI in response to and in accordance with a valid authorization executed by such individual that meets the requirements set forth in the Privacy Rule.

 

SECTION 3: OBLIGATIONS OF AZCOMP

3.1 Appropriate Safeguards.

3.1.1 Privacy of PHI. AZCOMP will develop, implement, maintain, and use appropriate safeguards to prevent use or disclosure of PHI other than as provided for by the Agreement and this BAA. The safeguards must reasonably protect PHI from any intentional or unintentional use or disclosure in violation of the Privacy Rule and this BAA, and limit incidental uses or disclosures made pursuant to a use or disclosure otherwise permitted by this BAA.

3.1.2. Security of PHI. AZCOMP will develop, implement, maintain, and use appropriate administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality, integrity and availability of Electronic PHI, as required by the Security Rule. Commencing on February 17, 2010, AZCOMP will comply with the provisions of 45 C.F.R. §§ 164.308, 164.310, 164.312 and 164.316 relating to implementation of administrative, physical and technical safeguards with respect to Electronic PHI in the same manner that such provisions apply to a HIPAA covered entity. AZCOMP will also comply with any additional security requirements contained in the HITECH Act that are applicable to a business associate.

3.2 Reporting of Improper Use or Disclosure, Security Incident or Breach. AZCOMP will report to Customer any use or disclosure of PHI not provided for by the Agreement of which it becomes aware. AZCOMP will report to Customer any Security Incident of which it becomes aware. AZCOMP will notify Customer of any Breach of Unsecured PHI as soon as practicable, and no later than 30 days after discovery of such Breach. AZCOMP’s notification to Customer of a Breach will include: (a) the identification of each individual whose Unsecured PHI has been, or is reasonably believed by AZCOMP to have been, accessed, acquired or disclosed during the Breach; and (b) any particulars regarding the

Breach that Customer would need to include in its notification, as such particulars are identified in 42 U.S.C. § 17932 and 45 C.F.R. § 164.404.

3.3 AZCOMP’s Agents. AZCOMP will ensure that any agent or subcontractor to whom it provides PHI received from, or created or received by AZCOMP on behalf of Customer, agrees to restrictions and conditions that are substantially similar to those that apply through this BAA to AZCOMP with respect to such PHI. AZCOMP will ensure that any agent, including a subcontractor, to whom it provides Electronic PHI agrees to implement reasonable and appropriate safeguards to protect such information.

3.4 Access to PHI. The parties do not intend for AZCOMP to maintain any PHI in a Designated Record Set for Customer. To the extent AZCOMP possesses PHI in a Designated Record Set, AZCOMP agrees to make such information available to Customer pursuant to 45 C.F.R. § 164.524 and 42 U.S.C. § 17935(e)(1), as applicable, within ten business days of AZCOMP’s receipt of a written request from Customer; provided, however, that AZCOMP is not required to provide such access where the PHI contained in a Designated Record Set is duplicative of the PHI contained in a Designated Record Set possessed by Customer. If an Individual makes a request for access pursuant to 45 C.F.R. § 164.524 directly to AZCOMP, or inquires about his or her right to access, AZCOMP will direct the Individual to Customer.

3.5 Amendment of PHI. The parties do not intend for AZCOMP to maintain any PHI in a Designated Record Set for Customer. To the extent AZCOMP possesses PHI in a Designated Record Set, AZCOMP agrees to make such information available to Customer for amendment pursuant to 45 C.F.R. § 164.526 within 20 business days of AZCOMP’s receipt of a written request from Customer. If an Individual submits a written request for amendment pursuant to 45 C.F.R. § 164.526 directly to AZCOMP, or inquires about his or her right to amendment, AZCOMP will direct the Individual to Customer.

3.6 Documentation of Disclosures. AZCOMP agrees to document such disclosures of PHI and information related to such disclosures as would be required for Customer to respond to a request by an Individual for an accounting of disclosures of PHI in accordance with 45 C.F.R. § 164.528, and 42 U.S.C. § 17935(c), as applicable. AZCOMP will document, at a minimum, the following information (“Disclosure Information”): (a) the date of the disclosure; (b) the name and, if known, the address of the recipient of the PHI; (c) a brief description of the PHI disclosed; (d) the purpose of the disclosure that includes an explanation of the basis for such disclosure; and (e) any additional information required under the HITECH Act and any implementing regulations.

3.7 Accounting of Disclosures. AZCOMP agrees to provide to Customer, within 20 business days of AZCOMP’s receipt of a written request from Customer, information collected in accordance with Section 3.6 of this BAA, to permit Customer to respond to a request by an Individual for an accounting of disclosures of PHI in accordance with 45 C.F.R. § 164.528, and 42 U.S.C. § 17935(c), as applicable.

3.8 Governmental Access to Records. AZCOMP will make its internal practices, books and records relating to the use and disclosure of PHI received from, or created or received by AZCOMP on behalf of, Customer available to the Secretary for purposes of the Secretary determining Customer’s compliance with the Privacy Rule and the Security Rule.

3.9 Mitigation. To the extent practicable, AZCOMP will cooperate with Customer’s efforts to mitigate a harmful effect that is known to AZCOMP of a use or disclosure of PHI not provided for in this BAA.

3.10 Minimum Necessary. AZCOMP will request, use and disclose the minimum amount of PHI necessary to accomplish the purpose of the request, use or disclosure, in accordance with 42 U.S.C. § 17935(b) and regulations promulgated thereunder.

3.11 Limitation on Marketing. AZCOMP may use and disclose PHI for marketing purposes only as expressly directed by Customer, and in accordance with 42 U.S.C. § 17936(a). AZCOMP will not use or disclose PHI for fundraising purposes.

3.12 Limitation on Sale of Electronic Health Records and PHI. AZCOMP will comply with the prohibition on the sale of Electronic Health Records and PHI set forth in 42 U.S.C. § 17935(d).

3.13 HITECH Act Applicability. AZCOMP acknowledges that enactment of the HITECH Act amended certain provisions of HIPAA in ways that now directly regulate, or will on future dates directly regulate, AZCOMP under the Privacy Rule and Security Rule. To the extent not referenced or incorporated herein, requirements applicable to AZCOMP under the HITECH Act are hereby incorporated by reference into this BAA. AZCOMP agrees to comply with applicable requirements imposed under the HITECH Act, as of the effective date of each such requirement.

 

SECTION 4: OBLIGATIONS OF CUSTOMER

4.1 Notice of Privacy Practices. Customer will notify AZCOMP of any limitation(s) in its notice of privacy practices in accordance with 45 C.F.R. § 164.520, to the extent that such limitation may affect AZCOMP’s use or disclosure of PHI. Customer will provide such notice no later than 15 days prior to the effective date of the limitation.

4.2 Notification of Changes Regarding Individual Permission. Customer will notify AZCOMP of any changes in, or revocation of, permission by an Individual to use or disclose PHI, to the extent that such changes may affect AZCOMP’s use or disclosure of PHI. Customer will provide such notice no later than 15 days prior to the effective date of the change. Customer will obtain any consent or authorization that may be required by the Privacy Rule, or applicable state law, prior to furnishing AZCOMP with PHI.

4.3 Notification of Restrictions to Use or Disclosure of PHI. Customer will notify AZCOMP of any restriction to the use or disclosure of PHI that Customer has agreed to in accordance with 45 C.F.R. § 164.522 or 42 U.S.C. § 17935(a), to the extent that such restriction may affect AZCOMP’s use or disclosure of PHI. Customer will provide such notice no later than 15 days prior to the effective date of the restriction. If AZCOMP reasonably believes that any restriction agreed to by Customer pursuant to this Section may materially impair AZCOMP’s ability to perform its obligations under the Agreement or this BAA, the parties will mutually agree upon any necessary modification of AZCOMP’s obligations under such agreements.

4.4 Permissible Requests by Customer. Customer will not request AZCOMP to use or disclose PHI in any manner that would not be permissible under the Privacy Rule, the Security Rule or the HITECH Act if done by Customer, except as permitted pursuant to the provisions of Sections 2.2, 2.3, 2.4, 2.5 and 2.6 of this BAA.

 

SECTION 5: TERM AND TERMINATION

5.1 Term. The term of this BAA will commence as of the Effective Date, and will terminate when all of the PHI provided by Customer to AZCOMP, or created or received by AZCOMP on behalf of Customer, is destroyed or returned to Customer or, if it is infeasible to return or destroy PHI, protections are extended to such information, in accordance with Section 5.3.

5.2 Termination for Cause. Upon either party’s knowledge of a material breach by the other party of this BAA, such party will provide written notice to the breaching party detailing the nature of the breach and providing an opportunity to cure the breach within 30 business days. Upon the expiration of such 30 day cure period, the non-breaching party may terminate this BAA and, at its election, the Agreement, if cure is not possible.

5.3 Effect of Termination.

5.3.1 Except as provided in Section 5.3.2, upon termination of the Agreement or this BAA for any reason, AZCOMP will return or destroy all PHI received from Customer, or created or received by AZCOMP on behalf of Customer, and will retain no copies of the PHI. This provision will apply to PHI that is in the possession of subcontractors or agents of AZCOMP.

5.3.2 If it is infeasible for AZCOMP to return or destroy the PHI upon termination of the Agreement or this BAA, AZCOMP will: (a) extend the protections of this BAA to such PHI; (b) limit further uses and disclosures of such PHI to those purposes that make the return or destruction infeasible, for so long as AZCOMP maintains such PHI; and (c) never disclose such PHI to another AZCOMP client or third party unless such information has been de-identified in accordance with the standards set forth in 45 C.F.R. § 164.514(b).

 

SECTION 6: SURVIVAL

The respective rights and obligations of AZCOMP under Section 5.3 of this BAA will survive the termination of the BAA and the Agreement.

 

SECTION 7: EFFECT OF BAA

In the event of any inconsistency between the provisions of this BAA and the Agreement, the provisions of the BAA will control. In the event of inconsistency between the provisions of this BAA and mandatory provisions of the Privacy Rule, the Security Rule or the HITECH Act, as amended, or their interpretation by any court or regulatory agency with authority over AZCOMP or Customer, such interpretation will control; provided, however, that if any relevant provision of the Privacy Rule, the Security Rule or the HITECH Act is amended in a manner that changes the obligations of AZCOMP or Customer that are embodied in terms of this BAA, then the parties agree to negotiate in good faith appropriate non-financial terms or amendments to this BAA to give effect to such revised obligations. Where provisions of the BAA are different from those mandated in the Privacy Rule, the Security Rule, or the HITECH Act, but are nonetheless permitted by such rules as interpreted by courts or agencies, the provisions of the BAA will control.

Customer Testimonials

Michael S. Barnett, MD.

“Jay Zorro went above and beyond the call of duty. Not only did he fix a chronic computer problem, but he continues to assist with future anti virus control. He took a dedicated effort to my problem, thought about it and fixed it. I am very pleased. He is an excellent employee.”

- Michael S. Barnett, MD.

AZCOMP Technologies
2015-05-21T09:33:40+00:00

- Michael S. Barnett, MD.

“Jay Zorro went above and beyond the call of duty. Not only did he fix a chronic computer problem, but he continues to assist with future anti virus control. He took a dedicated effort to my problem, thought about it and fixed it. I am very pleased. He is an excellent employee.”

Kennetha, Dr. Mira Zelin.

“First of all I was especially appreciative of the fact that I was able to speak to a “person” each time I called, even if someone had to call me back. Sales and Tech support were very friendly and professional and knowledgeable. I was and knew exactly what to do. I was very satisfied. Thanks.”

- Kennetha, Dr. Mira Zelin.

AZCOMP Technologies
2015-05-21T09:35:34+00:00

- Kennetha, Dr. Mira Zelin.

“First of all I was especially appreciative of the fact that I was able to speak to a “person” each time I called, even if someone had to call me back. Sales and Tech support were very friendly and professional and knowledgeable. I was and knew exactly what to do. I was very satisfied. Thanks.”

Christine, Pros Medical Service.

“All the people I have dealt with at AZCOMP have been helpful and professional. Would give all an A++”

- Christine, Pros Medical Service.

AZCOMP Technologies
2015-05-21T09:38:37+00:00

- Christine, Pros Medical Service.

“All the people I have dealt with at AZCOMP have been helpful and professional. Would give all an A++”

Maria, Sugarland EMS.

“AZCOMP has a great staff, always helpful to resolve any tech issue.”

- Maria, Sugarland EMS.

AZCOMP Technologies
2015-05-21T10:08:00+00:00

- Maria, Sugarland EMS.

“AZCOMP has a great staff, always helpful to resolve any tech issue.”

Michael, Michael S. Barnett MD.

“Adjusting to the tech world for an old geezer like me was quite and emotional challenge. My hand was held the entire way by the supportive staff at AZCOMP. There were plenty of struggles and lots of stops and starts, be we did it. I find it hard to imagine going back to non-electronic records. Through every struggle it was easy to get the help I needed. Things work well now, and I cannot thank the staff enough for their support.”

- Michael S. Barnett MD.

AZCOMP Technologies
2015-05-21T10:10:07+00:00

- Michael S. Barnett MD.

"Adjusting to the tech world for an old geezer like me was quite and emotional challenge. My hand was held the entire way by the supportive staff at AZCOMP."

Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

“Paul made my whole day! I can’t write down exactly what I told him in excitement of fixing our datapath, etc. but in so many words he was my hero! I was so excited as we had not been able to send claims for approximately two weeks. Paul was very helpful and it would be my pleasure to have him assist us again if needed. He knows his stuff!”

- Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

AZCOMP Technologies
2015-05-21T10:11:27+00:00

- Joleen, Office manager for Family Chiropractic Optimal Health and Nutritin.

“Paul made my whole day! I can’t write down exactly what I told him in excitement of fixing our datapath, etc. but in so many words he was my hero! I was so excited as we had not been able to send claims for approximately two weeks. Paul was very helpful and it would be my pleasure to have him assist us again if needed. He knows his stuff!”

John, Lake Gregory Chiropractic.

“Service was very fast and professional. They took care of the problem literally within minutes of the phone call. YOU are my support company from now on!”

- John, Lake Gregory Chiropractic.

AZCOMP Technologies
2015-05-21T10:13:39+00:00

- John, Lake Gregory Chiropractic.

“Service was very fast and professional. They took care of the problem literally within minutes of the phone call. YOU are my support company from now on!”

Casey, All Around Accounting.

“Thank you so much for your help today. I really appreciate how quickly we were able to get my new helpful report added and working. This was the best Christmas present ever! Thank you so much. I believe you just made my job, with the way that I do it, much much more efficient.”

- Casey, All Around Accounting.

AZCOMP Technologies
2015-05-21T10:14:18+00:00

- Casey, All Around Accounting.

“Thank you so much for your help today. I really appreciate how quickly we were able to get my new helpful report added and working. This was the best Christmas present ever! Thank you so much. I believe you just made my job, with the way that I do it, much much more efficient.”

Judy, Douglas Bailes

“AZCOMP has always been very supportive, even if they don’t have the answer right at the time of the call (which isn’t very often). I like the honesty when they say they are not sure, but will check with other support tech’s and get back with me. One person doesn’t know all of the answers so this shows that you have good team work within your office staff. The results then can overflow onto your customers. Thank you for all that you do.”

- Judy, Douglas Bailes

AZCOMP Technologies
2015-05-21T10:15:43+00:00

- Judy, Douglas Bailes

“AZCOMP has always been very supportive, even if they don’t have the answer right at the time of the call (which isn’t very often). I like the honesty when they say they are not sure, but will check with other support tech’s and get back with me. One person doesn’t know all of the answers so this shows that you have good team work within your office staff. The results then can overflow onto your customers. Thank you for all that you do.”

Carolyn, Blackstone Physical Therapy

“You guys are awesome!! I think you help me even when you don’t have to!! THANK YOU!!”

- Carolyn, Blackstone Physical Therapy

AZCOMP Technologies
2015-05-21T10:16:10+00:00

- Carolyn, Blackstone Physical Therapy

“You guys are awesome!! I think you help me even when you don’t have to!! THANK YOU!!”

Stephanie, Healthcare Billing Solutions

“Ever since I started with this company I feel so much better than any previous company I had in the past. This company has helped us in all we need and has done a fantastic job. Thank you very much, also the staff are wonderful!”

- Stephanie, Healthcare Billing Solutions

AZCOMP Technologies
2015-05-21T10:17:50+00:00

- Stephanie, Healthcare Billing Solutions

“Ever since I started with this company I feel so much better than any previous company I had in the past. This company has helped us in all we need and has done a fantastic job. Thank you very much, also the staff are wonderful!”

Kristin, Foot Surgical Center PC.

“I have always had awesome service and very quick replies. The last time my call back was extremely fast! Always very helpful.”

- Kristin, Foot Surgical Center PC.

AZCOMP Technologies
2015-05-21T10:17:17+00:00

- Kristin, Foot Surgical Center PC.

“I have always had awesome service and very quick replies. The last time my call back was extremely fast! Always very helpful.”

Tawnya Strum

“Five Star service!!! Our practice became an AZCOMP Customer in early 2013 and we were immediately wowed at the outstanding level of customer service we received. From the moment we called we felt important and very well taken care of. The sales team took excellent care of us and the technical support team has done a fabulous job every time we have needed them! The training sessions are informative and helpful and the staff are always willing to go the extra mile to make sure we understand changes and updates to the system. Thank you to the entire team - we appreciate your excellent service!!! :) Pain Specialists of Orange County”

- Tawnya Strum

AZCOMP Technologies
2015-05-21T10:21:42+00:00

- Tawnya Strum

“Five Star service!!! Our practice became an AZCOMP Customer in early 2013 and we were immediately wowed at the outstanding level of customer service we received. From the moment we called we felt important and very well taken care of. The sales team took excellent care of us and the technical support team has done a fabulous job every time we have needed them! The training sessions are informative and helpful and the staff are always willing to go the extra mile to make sure we understand changes and updates to the system. Thank you to the entire team - we appreciate your excellent service!!! :) Pain Specialists of Orange County”

Pauline Hastings

“Couldn't be any better unless we got cookies. Service is at least a 5 star or more. Sad to say we left AZCOMP for a short time but now we are back to stay. Once you have the best nothing else compares. The support team is out of this world. Don't know what we would have done without Paul, Robbie, Shelly and Maggie just to name a few. We never have to wait for a call back with any type of issue we may be having. Love these guys.
AZCOMP you are the best and we thank you.”

- Pauline Hastings

AZCOMP Technologies
2015-05-21T10:22:40+00:00

- Pauline Hastings

“Couldn't be any better unless we got cookies. Service is at least a 5 star or more. Sad to say we left AZCOMP for a short time but now we are back to stay. Once you have the best nothing else compares. The support team is out of this world. Don't know what we would have done without Paul, Robbie, Shelly and Maggie just to name a few. We never have to wait for a call back with any type of issue we may be having. Love these guys. AZCOMP you are the best and we thank you.”

Dan Logan D.C. Logan Chiropractic

“I would like to thank everyone at AZCOMP. I just recently started working with this great company. The quality of there products are great. However, it is there customer service that sets them apart. From top to bottom, whether it be the sales team or the technical support team, the service and attention to detail is first rate! Thank you to everyone I have had the pleasure to speak with. Thank you for the excellent service! ”

- Dan Logan D.C. Logan Chiropractic

AZCOMP Technologies
2015-05-21T10:24:08+00:00

- Dan Logan D.C. Logan Chiropractic

“I would like to thank everyone at AZCOMP. I just recently started working with this great company. The quality of there products are great. However, it is there customer service that sets them apart. From top to bottom, whether it be the sales team or the technical support team, the service and attention to detail is first rate! Thank you to everyone I have had the pleasure to speak with. Thank you for the excellent service! ”

Carolyn Dixon Collins

“Azcomp Technical support is phenomenal!!!! They have helped me so much!!!!! I would definitely recommend them!! Thank you Azcomp!!! Keep up the good work!!!”

- Carolyn Dixon Collins

AZCOMP Technologies
2015-05-21T10:25:03+00:00

- Carolyn Dixon Collins

“Azcomp Technical support is phenomenal!!!! They have helped me so much!!!!! I would definitely recommend them!! Thank you Azcomp!!! Keep up the good work!!!”

Sabrina Leal

“I love AZComp! No matter who you speak with, the staff is friendly and they will work with you until the job is done! I am still learning all the ins and out of Medisoft, but what ican not figure out or if I run into trouble - AZComp is there! They respond in a timely manner as soon as I send them a support ticket request, and they diligently work with me to find a good time for me talk to them. Every tech there I have spoken to has been very knowledgeable with great customer service! Keep up the good work!
Pro-Care Medical Center”

- Sabrina Leal

AZCOMP Technologies
2015-05-21T10:26:02+00:00

- Sabrina Leal

“I love AZComp! No matter who you speak with, the staff is friendly and they will work with you until the job is done! I am still learning all the ins and out of Medisoft, but what ican not figure out or if I run into trouble - AZComp is there! They respond in a timely manner as soon as I send them a support ticket request, and they diligently work with me to find a good time for me talk to them. Every tech there I have spoken to has been very knowledgeable with great customer service! Keep up the good work! Pro-Care Medical Center”

Sharon Barnett

“With all of the ICD-9 to ICD-10 regulatory and coding changes coming our way, AZComp has been there every step of the way. It is easy to set up a ticket and response time is phenomenal. Each and every tech we've spoken to to resolve issues with our software or billing has been knowledgeable and helpful. They've made a scary process not so difficult after all. Thank you!!”

- Sharon Barnett

AZCOMP Technologies
2015-05-21T10:26:43+00:00

- Sharon Barnett

“With all of the ICD-9 to ICD-10 regulatory and coding changes coming our way, AZComp has been there every step of the way. It is easy to set up a ticket and response time is phenomenal. Each and every tech we've spoken to to resolve issues with our software or billing has been knowledgeable and helpful. They've made a scary process not so difficult after all. Thank you!!”

Cody Steinhoff

“Our recent experience with AZCOMP, as a new client, was outstanding. We called looking for immediate technical help as a Medisoft Value Added Reseller. Within an hour, we had a return call from technical support and a very personable and knowledgeable support technician. All employees involved were very easy to deal with and, gratefully, very eager to help us out. We would very highly recommend AZCOMP.”

- Cody Steinhoff

AZCOMP Technologies
2015-05-21T10:28:13+00:00

- Cody Steinhoff

“Our recent experience with AZCOMP, as a new client, was outstanding. We called looking for immediate technical help as a Medisoft Value Added Reseller. Within an hour, we had a return call from technical support and a very personable and knowledgeable support technician. All employees involved were very easy to deal with and, gratefully, very eager to help us out. We would very highly recommend AZCOMP.”

Deborah Holden

“I had my server removed from our office as well and my backup. Kevin and all the support people went over and beyond to get me up and running again very quickly. All the service team was very supportive and I even received e-mails and follow up calls just to make sure that all was working well. They felt my pain that I was going through and help me through a very tough time. I have worked with other companies in the past and you could tell it was just a job. With this company it is more personalized and they truly enjoy what they do and enjoy ensuring that all your needs as a customer are met. Again thanks team for a job well done. I had thought friendly customer service was something from the past but they have restored my faith in customer service and customer support. I would encourage anyone needing tech support that this is the only place that I will even go again. May God richly bless each and every team member there. Thank you so much”

- Deborah Holden

AZCOMP Technologies
2015-05-21T10:28:58+00:00

- Deborah Holden

“I had my server removed from our office as well and my backup. Kevin and all the support people went over and beyond to get me up and running again very quickly. All the service team was very supportive and I even received e-mails and follow up calls just to make sure that all was working well. They felt my pain that I was going through and help me through a very tough time. I have worked with other companies in the past and you could tell it was just a job. With this company it is more personalized and they truly enjoy what they do and enjoy ensuring that all your needs as a customer are met. Again thanks team for a job well done. I had thought friendly customer service was something from the past but they have restored my faith in customer service and customer support. I would encourage anyone needing tech support that this is the only place that I will even go again. May God richly bless each and every team member there. Thank you so much”

Kristl Harbour

“From the very first phone call that I made to AZCOMP it has been nothing but a pleasant experience!! Every time I call, with ANY question, (which some have been pretty dumb ;) ) they have always helped me right away and helped me get through my problem. I will never use any other software company but AZCOMP!”

- Kristl Harbour

AZCOMP Technologies
2015-05-21T10:29:53+00:00

- Kristl Harbour

“From the very first phone call that I made to AZCOMP it has been nothing but a pleasant experience!! Every time I call, with ANY question, (which some have been pretty dumb ;) ) they have always helped me right away and helped me get through my problem. I will never use any other software company but AZCOMP!”

Raven Wood

“I can't thank the AZ COMP crew enough. I think I have, over the past almost 4 years, bothered them almost once a week. They are truly phenomenal !! Experts in the field-- get us up and running all the time--on time. We are a busy office practice and when computers/ software don't function properly can shut you down-- but the team at AZ COMP is always there and the problem is resolved in no time. From training us to keeping us "on schedule" as to updates and fixes we couldn't ask for more. Besides, they all have a great personality and sense of humor...I love working with a group of happy professionals and recommend them every chance I get.”

- Raven Wood

AZCOMP Technologies
2015-05-21T10:30:51+00:00

- Raven Wood

“I can't thank the AZ COMP crew enough. I think I have, over the past almost 4 years, bothered them almost once a week. They are truly phenomenal !! Experts in the field-- get us up and running all the time--on time. We are a busy office practice and when computers/ software don't function properly can shut you down-- but the team at AZ COMP is always there and the problem is resolved in no time. From training us to keeping us "on schedule" as to updates and fixes we couldn't ask for more. Besides, they all have a great personality and sense of humor...I love working with a group of happy professionals and recommend them every chance I get.”

Devon Melba Forbes

“AZCOMP Technologies is just phenomenal. I am so pleased with my recent purchase. I was able to speak to Shaun, who is just awesome, and he was as always, super informative. I was able to get quotes and information regarding what system would be best for the company. The tech support is awesome. Tech support goes above and beyond to assist you with any issue you may have. Mike and Russ are great and always patient, considerate, and most of all very kind and courteous. Keep up the great work! You have a customer for life!”

- Devon Melba Forbe

AZCOMP Technologies
2015-05-21T10:31:15+00:00

- Devon Melba Forbe

“AZCOMP Technologies is just phenomenal. I am so pleased with my recent purchase. I was able to speak to Shaun, who is just awesome, and he was as always, super informative. I was able to get quotes and information regarding what system would be best for the company. The tech support is awesome. Tech support goes above and beyond to assist you with any issue you may have. Mike and Russ are great and always patient, considerate, and most of all very kind and courteous. Keep up the great work! You have a customer for life!”

Tammy Parks

“AZCOMP really does a great job with our practice in all areas of support and training. They're always there to get you back on track when "things" don't run as smooth as you'd like. Thanks AZCOMP for all you do!”

- Tammy Parks

AZCOMP Technologies
2015-05-21T10:32:04+00:00

- Tammy Parks

“AZCOMP really does a great job with our practice in all areas of support and training. They're always there to get you back on track when "things" don't run as smooth as you'd like. Thanks AZCOMP for all you do!”

Mo Soulati

“My experience with AZCOMP has extraordinary. I have the ability to either log in and create a ticket explaining my issue or sending an email to their support team. Instantly I get a email back a ticket number that they are looking into my issue. Without any delays I either get a call back or an email on how to resolve my issue. They represeantives are very kind and help resolve the issue as simple as possible. I have had great experiences with AZCOMP and would recommend them to anyone. Using electronic medical records has been really to use and understand with their help.”

- Mo Soulati

AZCOMP Technologies
2015-05-21T10:32:40+00:00

- Mo Soulati

“My experience with AZCOMP has extraordinary. I have the ability to either log in and create a ticket explaining my issue or sending an email to their support team. Instantly I get a email back a ticket number that they are looking into my issue. Without any delays I either get a call back or an email on how to resolve my issue. They represeantives are very kind and help resolve the issue as simple as possible. I have had great experiences with AZCOMP and would recommend them to anyone. Using electronic medical records has been really to use and understand with their help.”
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